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Recent Home Warranty Reviews in Inwood

  • A
    Choice Home Warranty
    The real positives are the low annual cost, low cost per service fee, prompt claim processing and prompt repair service. Areas where I believe there could be improvement include online submission of the initial claim and follow-up on status of claim repair/replacement. For online submission, you are asked in a pull-down menu what system is affected. There is a choice for air conditioning and for heating, but not for furnace. For central units there is the inside unit (furnace) where the air handler is and the outdoor unit where the compressor is. Suggest that a choice for furnace be added (to indicate the indoor unit) be added to the drop-down menu. Second, there is a question that asks, "When was the last time the item was working properly?" In the case of a seasonal system such as Air Conditioning or Heating System, it may have worked properly at the end of the previous season but then when it is started up the next season it fails. In this case, if you answer with a date from last season it may not be covered if you didn't have policy then. You should be able to indicate that it was working fine the last time it was used, but failed while under warranty coverage. For status of claim, Choice Home Warranty may ask you for information on how your claim is being addressed (e.g., has service been performed and is system fixed?). The online system lets you submit status. I did this, but apparently the information was not received by Choice through their system. I ended up sending an e-mail with status. I would recommend that Choice Home Warranty check their system to ensure that customers' replies on claim status are being received.
    - Richard K.
  • B
    American Home Shield – Home Warranty
    Fine except received delinquent notice becauce contractor neglected to tell AHS the 75 dollar fee was paid the day of service
    - robert m.
  • D
    American Home Shield – Home Warranty
    As I have heard from others home warranties usually don't work out.  We had a water leak from behind bathroom wall.  American Home Shield, never returns calls or answers e-mails.  When a plumbing company came out it was a temp fix.  Home shield won't contact me concerning if the project was completed.
    - robert m.
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Home Warranty Companies in Inwood

Companies below are listed in alphabetical order.

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