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Recent Phone Company Reviews in Inwood

  • A
    Frontier Communications
    It’s the only choice I have.  I haven’t contacted them since I had it installed two years ago.  I am never happy with my cable providers because I think they all charge too much.
    - Mari S.
  • B
    Frontier Communications Corp - Powell
    They put me on the wrong plan and I would have had to pay for long distance calls. I wanted them to be included in the plan. The service was good.
    - sheri n.
  • D
    Frontier Communications Corp - Powell
    Have had internet with Frontier for about two months. First was told during the installation that I needed to be present. Stayed at the house for two days straight and no one ever showed. At one point I was told the service technician came to the house and no one was home. I was also told the service technician would call me on his cell phone, after being told he only had a pager that he responded to. Finally was guaranteed a specific appointment time for the following Monday at 5 pm...after speaking with two different supervisors. On my way home from work, I was told the box to do the installation was on my front porch & I could do it myself. However, they failed to say that I would need to call in four times to ask for various passwords, which never matched any previous password provided to us. I was also never told our service contract would have to be signed online to get some of their deals. About a month ago, I noticed speeds would be inconsistent and sometimes would be unable to use X-Box. According to Speedtest.net, I would primarily have speeds between .21 and .7 on their "High Speed Max", where I was told minimum speeds should be 2 Mbgs and up to 6 Mbgs in my area. I called in again, when it kept reoccurring last week. After a week, it was still present and despite being told I would receive a call about ongoing work, was then told to call in every 24 hours, calling Sunday, Monday, and Tuesday this week alone. I was told their was a "bad circuit" on the line that was being repaired. On Thursday, I received a voice mail from an automated message stating "...between 8 am and 8 pm. If you can not be available for that appointment time, please call 800-921-8101." I called the number just to find out the date this appointment was scheduled. I was then told that the appointment was set for the past Tuesday and no time had been reset. While put on hold for 15 minutes to find out the time, the customer service rep apologized for the wait and assured she was trying to find out an answer. A couple more moments later, it sounded like the phone was trying to transfer lines and an automated message stated "you are unable to leave a message at this time, please call again" and was disconnected. I called again and was this time told I would need to be there the next morning or it would be next Tuesday at the latest. I decided to take the appointment. I was told to call in to find out for certain when the technician would be at the house. This morning, the technician called me! However, he seemed unsure as to why the signal speed was inconsistent. He also shared "the technology does not exist to allow a 3 Mbgs speed" and that the connection to the house would only allow a max of 1.3 Mgbs and that maybe in the "command center" in a nearby town there might be a 3 Mgbs signal, but not by the time it got to my house. He stated that box the lines themselves and the "connector" would need to be changed over to ever get any faster speeds, but that there was not enough signal coming in anyway to ever get up to 3 Mgbs. The speed stayed consistent in the morning and when I came home from work. Now, it is dipping again. When I called customer service to ask about the statements of the technician, he assured me if the speed ever fell below 2 Mgbs, I should be concerned and call in. I told him what the technician stated. The customer service stated, "I don't know as much as the technician. He might be correct for your area." I asked for clarification and he said he had no other information I could give and confirmed I would just have what I currently have.
    - Philip S.
  • F
    Frontier Communications
    They do not standout.  I think they are a terrible company.  They do not know what they are doing.  Their tech support and the other people involved in their company are terrible.  They do not fix problems especially on the internet, and you need to keep calling them. 
    - peter j.
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Phone Companies in Inwood

Companies below are listed in alphabetical order.

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    O
  • Ooma Inc

    525 Almanor Ave
    Sunnyvale, California
    V
  • Vetstelecom

    255 Bailey Plantation Dr
    Richmond Hill, Georgia