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How Much Does a Heat Pump Cost?

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Hvac Repair reviews in Elkview

  • F
    Kanawha Valley Maintenance
    I would never have believed I would be sitting down to write a review like this for Kanawha Valley Maintenance.  We have used them numerous times over the years for all our heating, cooling and plumbing needs.  (We have had a plumber of theirs to our house on at least 3 occasions for the same leak even.)  So when I awoke Friday morning, February 26th, to find our heat out, it was they I called to try to get help.  On such short notice I really did not count on their being able to do it.  And I would have completely understood if they had not had time to take the job.  We are not their only customer.  We are not even a blip on their radar.  So I was pleasantly surprised when they said they could do it.  I was then not at all surprised to find the heat working when I got home Friday.  Another good review on Angie's list.  Or so I thought.
    The problem started Tuesday evening, March 8th, when we noticed the heat was again out.  No problem.  These things happen.  I understand and was happy to give them an opportunity to take care of it.  My wife called them Wednesday morning as she was the one who would have to leave work early to meet them.  She was told we we out of luck that day.  I was disappointed with this.  As I said, had they not had time to take the job to begin with, I would have totally understood.  But when a repair they made lasts only 4 days, I would think a company would go a little above and beyond to try to see what happened.  But, as they said they would come the next day, it was not that big a deal.
    Thursday my wife leaves work early and waits.  And they did indeed send someone but "the truck was too big to make it up the driveway".  I wanted to ask why he couldn't just park the truck at the bottom of the driveway and walk up, but didn't.  I was told by the lady in the office that next day, Friday, he or someone would be back in a smaller truck.  So again my wife leaves early and waits.  I get home and wait.  Nothing.  Not even the courtesy to call and tell us they would not make it!!  My wife and I sitting in our house like fools waiting for a technician that never showed.
    I cannot convey how disappointed I am with Kanawha Valley Maintenance for treating a customer this way.  I was not asking them to come back for free.   And again I cannot stress enough had they not had time for us to begin with I would have been fine with that.  And I realize as well they were booked the days in question.  But  I cannot believe a company would not go the extra mile to fix an issue they already started.  And it's not like it would have required some herculean effort.  Would it have killed someone to work over 1 hour 1 day for this?  We ended up having to call a company with emergency hours to fix this Sunday and he was not there an hour even.
    I am just so disappointed.  Shame on Kanawha Valley Maintenance.  Shame on the owner for allowing this to happen.
    (Please note I was unable to fill in the cost of service as I have not received the bill yet.)
    - T David B.
  • D
    JP Mechanical, Inc.
    12/12/12:
    I called JP Mechanical and spoke with Pam. She said John is the name of the man that does the service calls. She took my information and said he'd call me to schedule a visit. I described to her three problems:
    and quot;heatand quot; coming from vents is barely warm, at best;
    fan runs for much too long after heat shuts off, but only inconsistently;
    rattling internal ductwork needs removing.

    John called just before 8:00 that evening, and said that he would come the next afternoon.

    12-13-12:

    John did not come. Someone named Scott called to say he was coming in his 1-ton truck. (I can't recall why he would have mentioned that he was driving a 1-ton truck.) I asked that he park in the street, rather than the driveway, as I was concerned about his 1-ton truck on the rutted gravel. He said fine.
    He arrived, and parked in the driveway.
    When I opened the door, he stepped inside and heaved a huge groan/sigh. He didn't introduce himself or say anything about why he was here. I waited. and quot;What a day!and quot; he said. I stared. and quot;Is it Friday yet?and quot; he asked. and quot;No,and quot; I said, and finally expressed a bit of sympathy, thinking that might move us toward furnace repair. He talked about what a rough day he'd had. I led him to the furnace.

    He acknowledged the noise, and looked into the hole already cut in the ductwork (previous company that I fired mid-job) that exposed the internal rattling material. He agreed that the internal ductwork had to come out. He'd have to bring his sheet metal guy in, and that couldn't take place until the next day.
    ___
    Re the cool air coming from the vents:
    He tested the thermostat, and said the temperature there was accurate enough.
    He removed a panel at the furnace in the basement, and sounded very pleased that the coil was nice and clean.
    At the outside unit he took a side panel off, felt a pipe, and said it appeared that the refrigerant wasn't low, because the pipe was hot, but went to his truck and brought back a gauge. The pressure reading was over 200, and he said it was just fine.
    Inside, he plugged a temperature sensor into his multimeter and tested the air coming out of one of the vents. With the auxiliary heat on, the reading, he said, was 104F, which he called good. and quot;Without the auxilary, it ought to run between 95 and 100,and quot; he said. He seemed to be putting away his multimeter. and quot;Well,and quot; I said, and quot;since it's when the auxiliary isn't running that the air feels cold, how about we test the temp with the auxiliary off?and quot; He seemed tired, distracted, and a bit resentful, but agreed. We turned off the auxiliary heat. He stood and stared at his multimeter for a few minutes, then said it was sitting right at 94F. At the time, the air coming out felt somewhat warmer than what I'm used to, but not by a huge amount. and quot;It ought to be somewhere between 90 and 96,and quot; he said. and quot;You just told me it should be 95-100,and quot; I said. He said a bunch more words until the discrepancy faded into oblivion.

    Later, with my uncalibrated thermometer, I got 89F.
    ___
    Re the fan not shutting off when the heat pump does:
    Scott said the only things it could be are the sequencers and the relay, and they're and quot;connected,and quot; which I eventually understood to mean that they are sold as a unit. He was preparing to leave, but had not checked the sequencers. I asked him to, and he said he'd check them when he came back next day with the sheet-metal guy.
    ___
    As he was leaving, I asked Scott why he'd parked in the driveway, only minutes after I'd asked him to park on the street, and not in the driveway. and quot;I just didn't want the truck to be in the way,and quot; he said.
    and quot;Traffic gets around vehicles parked on the street just fine,and quot; I said. and quot;When you come tomorrow, will you please park in the street?and quot; He said he would, and he did.

    12-14-12:

    Scott arrived a little after 9am with Josh, the sheet metal guy. I asked Scott whether my recent difficulty with the cold air might be because the last guys had changed the blower speed from low to high. Scott said that had occurred to him as well, and explained to me at length about the dispersion of heat in fast-moving air.
    Uh, yeah, that's why I brought it up.
    At my request, he changed the speed.

    The air from the vents feels warmer with the slower blower speed.
    ___
    Scott and Josh removed the internal duct work. Some of the rattle remained. There is a plate, inside the main (functional) ductwork that partially covers the opening from the blower motor; it was the source of the additional vibration. Scott and Josh were attempting to ignore that, but I pressed the point. They decided the solution was to put tape on it. I was dubious that tape would fix the problem, and asked about just setting a weight on the vibrating plate. They looked uncomfortable, but otherwise ignored me, proceeding with the tape plan, and with sealing the ductwork. I don't know whether they had another job they felt pressured to get to, or whether they just didn't feel like applying themselves to the problem, but after putting tape on the plate, they would not turn the blower back on to see whether the rattling had stopped. They seemed determined to get the access hole in the ductwork sealed and the job wrapped up.

    The noise was much reduced with the internal ductwork removed, but that vibrating plate was not fixed or improved with the tape treatment. Weeks later I re-opened the access hole and laid a brick on it. The furnace has been perfectly quiet since then. It would have taken two minutes for Scott to try that, with that hole already opened and the plate right there. It would have been quicker than putting tape on it.
    He and Josh were so proud of the shiny aluminum tape with which they sealed the hole shut, but that got sacrificed when I had to open the hole again; now it's plain old duct tape there. (The duct tape -- it is called and quot;ductand quot; tape, after all -- works fine, so why did they use the super-expensive tape? and quot;This stuff's ten dollars a roll!and quot; They seemed to want me to think I was getting extra-special treatment, because of this expensive tape.)
    ___
    Scott was getting ready to go again without testing the sequencers. I reminded him again, and he finally tested them and said that they seemed fine, and that I may just have to wait until they go completely. and quot;You're saying they will probably work intermittently for a while, before they stop working entirely?and quot; I asked. Yes, he said. and quot;Well, since they're problematic now, how about we go ahead and replace them?and quot; Scott checked on availability, and said they may come soon, they may come late. There was much confusion about how much each sequencer and/or relay cost, and how many I needed. Something was $50 each, but I'm still not sure how much I'd have spent for parts.
    With installation time, and the $160 I've already got on my tab for the duct work, it would probably come to $300-$350.
    After they'd gone, I decided to live with the sequencer problem. I couldn't face any more visits from Scott for a while. He was unprofessional and double-talking; he seemed impatient and sometimes barely able to maintain a helpful demeanor, and he apparently had a lot of things on his mind besides repairing my furnace. His mercurial and contradictory claims led me to trust nothing he said, since I had no way of sorting out fact from fiction, and since he seemed to deal a large portion of fiction in the name of convenience.
    ___
    Since then I've read that a part of routine maintenance of heat pump furnaces is to check the insulation on outside pipes. There was no insulation on the pipes at the outside unit. If I trusted that I could get clear, accurate answers from JP Mechanical, I'd have asked one of them: Why is there no insulation on any of the outside pipes? Could that be one reason the air coming from my vents isn't as warm as it should be?
    ___
    When I got the bill, there was a $10 and quot;fuel surcharge,and quot; on top of the price they'd quoted me. I called and asked about it; the receptionist said, and quot;Oh, that's just something we charge everybody.and quot;
    and quot;Well, you don't charge it to me, because I didn't agree to it,and quot; I said. Eventually, they agreed to waive the fee.
    ___
    I didn't want to rate and quot;Responsivenessand quot; because the responsiveness was quite mixed, but Angieslist requires it.
    On the positive side:
    The employees returned calls when they said they would;
    Scott called before arriving, and appeared when he said he would;
    work began the day after I called; and
    the company granted my request to have the surprise fee removed from my bill.
    On the negative side, getting Scott to respond to my concerns was like pulling teeth.
    - Kirsten M.
  • F
    Sears Home Improvement Products
    Once we made the decision to purchase from Sears, the process went quickly downhill.  Once the salesman got our signature, we never were able to reach him again.  While the installation went on time and as promised, the unit sounds like a freight train coming through my husband's office.  We contacted Sears to correct the problem and were informed that they could put a 'muffler' on the pipes, but it was going to make noise (duh!).After putting on the muffler, we started to get a wet spot on the ceiling from condensation.  We were informed 'it would eventually dry itself up'.  It did dry up and hasn't returned, but we now have a stain on the ceiling tile.  We also have a stain on our confidence in the service provided in the future.In the mean time, we have not received the $650 gift card.  We were told by the salesman (Tony Rahl) that it would be approximately two weeks from purchase.  After waiting three weeks, we called to be told it 'was being processed'.  After four weeks we checked again and were told it would be six weeks.  At this point I went to my local Sears and requested to speak with a manager (Charlie - operations).  The manager made numerous calls and eventually told me that it appeared our paperwork was incorrectly filed which was causing the problem.  At this point, I was more concerned with receiving the future warranty checks in the fall and spring as part of our original cost and service than the gift card.  I was informed that everything was taken care of and I would receive a phone call confirming within one to two days.  I never did receive a call.My husband made a phone call and informed Sears that we MUST receive the gift card THAT DAY or we would file our already completed paperwork and forms with the Attorney General's consumer advocate division.  At this point everyone at Sears he spoke to started throwing everyone else we previously spoke to under the bus.  We were assured that we would receive the gift card within one week.  We did finally receive the gift card, however at no point did Sears own to making mistakes, providing poor service, dropping the ball or general poor customer relations.  I will not recommend Sears service or products based on this experience.
    - Lisa S.
  • A
    Sears Home Improvement
    Things went fine. We called several heating and cooling companies because we wanted to get bids. Sears was the only ones that called us back. They made an appointment and they assessed our home and the current heating and cooling system. They spent the time and didn't make us feel like they were rushing to get to the next appointment. They were very professional. They had a presentation and everything flowed very smoothly. They gave us options and didn't tell us what we had to get. They didn't put intense pressure on us to buy right then. They made the appointment when we were ready. Other than them leaving a little tool by the front door, we would have never known they were there. There was no mess in our house, no dirt on the carpet or marks across the walls. Outside of seeing the new unit, we wouldn't have known they were there. They were $3,000 cheaper than another estimate but it was still quite a bit of money.
    - Lisa S.
  • A
    Jerry Hilbert LLC
    The problem was quickly determined to be a simple reset button. We were charged a base home visit fee and nothing more. What really impressed me was that they could have pulled the wool over our eyes and done all kinds of things and made more money, but they were honest and helpful.
    - Phil S.
  • A
    Jerry Hilbert LLC
    unknown
    - Evelyn S.
  • A
    Kryzak & Sons
    unknown
    - Kirk R.
  • A
    Thompson E J & Son LLC Plumbing Heating & AC
    unknown
    - Theodore D.
  • A
    Darnold & Lyons Heating & Cooling
    unknown
    - dennis w.
  • A
    Dodrill Heating & Cooling Your Dr Energy Saver
    unknown
    - Danyeal W.
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