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Recent Home Security Systems Reviews in Elizabeth

  • A
    Alarm Grid
    This provider is an authorized Honeywell and Home Connect authorized dealer.  Most of my alarm and automation parts were purchased before I had a relationship with the company.  This review is for the excellent service I received from Alarm Grid.  All of my dealings with this company has been with Sterling Donnelly.  Anytime (and I am talking quite a few times), Sterling has helped me get connected and with programming of my system.  My system is a Vista 21ip with both wired and wireless sensors.  I buy self monitoring from Alarm Grid and completely monitor my system via Total Connect using SMS and Push notifications to my wireless devices (iPad, iPhone, etc.).  Anytime that I encountered an error with my programming or need help adding devices, all I need to do is send Sterling an email and he replies promptly (must of the time in mins or hours).  Just yesterday I had a problem with my wireless Ademco Smoke Detectors.  If I would purposely set them off with smoke to test them, the detectors would sound an alarm, however it wouldn't activate my sirens and talk to my keypads.  Sterling connected to my panel within an hour of sending my email and just fixed it, then emailed me back and told me exactly what I did wrong with the programming, and told me how to program it myself if I decide to add more detectors in the future.  Let me say and I am totally be honest with you...  I DO NOT WRITE REVIEWS.  I DO NOT TALK TO TELEMARKETERS so me writing this review is because of my satisfaction with Sterling and business.  If you need any alarm parts or monitoring for your alarm, I recommend you go with Alarm Grid.  I feel so blessed that I found this company.  It was just by chance in searching the Internet.  Oh let me mention something else, Sterling has several You Tube videos that walk you step by step in setting up various parts of the Honeywell Alarm System.  I have to say, I watch a lot of these videos.  I found most to be very helpful.  Alarm Grid offers full monitoring and self monitoring packages.  I purchased the self monitoring and automation package.  I have total control of my system (which I love) and it is very reliable.  By the way, good luck in finding a company that provides self monitoring.  The plans are very reliable and you are billed monthly.  There is no pressure and no contracts.  This is an honest to god true review.  Take my word for it.  Try it.  You can't go wrong. I hate writing reviews!  Thanks Alarm Grid / Sterling.  I will be a customer from here on out. Jeff Parkersburg, West Virginia
    - Jeffrey S.
  • D
    The young technicians were courteous and professional. My beef is with the manager/owners. This local company uses a national control center as most alarm services do. Never were we as customers given performance criteria as to what we could expect in responsiveness in the event of a power failure, phone line failure etc. Each situation has happened for a prolonged period without a call (to our alternate cell number) by the service. When I contacted the center myself I was told they are mandated to call within an hour for non-emergent situations, and they did know about the failure conditions when I asked. Also, as we upgraded our system from landline to wireless, we expected the company to activate all product features as shown on product literature, namely, a wireless phone app that one can use to see the status of your house alarm via the control center. My request to complete this service has been ignored. The only reason I consulted this company recently was to upgrade an existing system that they installed years ago. If I needed a completely new system I would not use this company, instead I would self install one of the many fine DIY systems available whereby one can check in from afar and get instant notification via app in addition to police response. In summary: Local owner/manager and an un-named national central control station both get a POOR rating from me.
    - Michael M.
  • F
    Very badly. My husband called to complain. He was told that they use that SCRIPT on a regular basis! They made no offer to discontinue using it but said they were "sorry".
    - Becky Y.
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Home Security Companies in Elizabeth

Companies below are listed in alphabetical order.

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