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Excavating reviews in Dunbar

Real People ~ Real Reviews ~ Real Results

  • I had been having problems with tree roots in my old sewer line.  A couple of times a year, I have a local company come to  open the sewer line.  The last time, I was informed that they thought that the sewer line was collapsed as they could not get the eel all the way through to the end of the line.  I contacted Service Line Warranties whichthe explanaton was clearly stated on their website on how to file a claim.  The promise was that I would hear from a contractor withint an hour.  It wasn't fifteen minutes, when I received a call from a gentleman asking to set up a day and time for his workers to come out and see what was wrong.  This was impressive!  
    They came exactly at the day and time they said they would and were in agreement that the sewer line needed to be replaced.  The only problem was that my sewer line connected with the city line twelve feet under the ground, which would make it impossible to use a backhoe to reach it.  If they had to do that, a large crane would have to be brought in to do the job which would result in me having to pay much more than was covered by my insurance plan.  He suggested that the city be contacted to put in a new sewer tap only 2 feet underground.  He got all the necessary permits and contacted the city to arrange for the work to be approved etc.  I had very little to do myself.  The insurance only covered up to $4,000, and if it had been necessary to dig down twelve feet, it would have cost me another 3 to 4 thousand over my insurance limit, which I could not afford.  The contractor said his goal was to keep me within my insurance limit and he succeeded!
    Service Line warranties also kept in close contact with me.  First, to see if the contractor had called and had shown up as promised.  They also called back to see if I was satisfied with the service I received.  They were amazing all the way around- the contractor and the company itself.  I paid zero dollars, and the sewer is working perfectly!  
    I would recommend Service Line Warranties to anyone.  I cannot praise them enough. They are a top notch, and honest company

    - Jeanann L.
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