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Home Improvement reviews in Buffalo

  • F
    My Mother-in law called James and he told her he knew what the issue was. She was told that if they did not do any work, there would be no charge, she is 67 and lives alone. The odor in the house was bad enough to burn your eyes and make your throat sore after 30 minutes. Valley Plumbing showed up on time, came into the house and said they could not smell anything, one of them said he was sick and could not smell anything anyway. They took a flashlight and looked down the drain in the bathtub and sink, said they were full of water and there could not be any gas escaping from them. Both of them then went around the outside of the house and said they could not find anything. Before they left, the one that said he was sick brought paperwork to her and said there was a service call fee. She explained that she had been told that if they did not do any work, there would be no charge. He asked her to sign stating that they had been there and had not done any damage. A few days later, she gets a bill in the mail stating that she had refused to pay the bill and they had her signature in the space marked total due. It also stated that she had 30 days to pay or they would turn it over to collections. That the Guys have to be paid for the travel time. I tried to call the owner of Valley Plumbing and left a message for him to call me, he never did. After no response from the owner, I posted a negative review on Valley Plumbing's Facebook Page. I was there for this entire time with her and it was terrible to see. After they left, I called another company, they showed up and fixed the issue in five minutes. It was a vent for the bathtub and sink. Today, My mother-in-law received a hateful and threatening phone call from Barbra Arnold with MacCorkle and Lavender Law Firm telling her that if I did not remove the post they were going to sue. I called Barbra Arnold back and she had the same attitude with me. I hung up on her. WOULD NOT recommend Valley Plumbing for any kind of service. The misled my elderly Mother-in-law and threaten you with collections and lawsuits when your not satisfied with their work, or lack thereof in her case.
    - Tony J.
  • F
    My mother-in -law had a bad sewer gas smell in her mobile home. She called Valley Plumbing and was told that they knew what the problem was and there would not be a charge if they did not do anything. Valley Plumbing was good with their response and on time. When the two employees got out of the van and came in the house, they said they could not smell anything. One of them said it was because he had a cold. They took a flashlight and looked down the drains in the bathtub and sink in the bathroom and said there should not be any gas because there was water in the traps on both. Then they went outside and walked around the mobile home for a few minutes and said they could not find anything. Then, the one with a cold, brought paperwork onto the front porch, (we could not sit inside because the gas made your eyes water and throat sore), and tried to charge my Mother-in-law for a service call. She informed him of what she had been told about no charges if they did not do any work and he had her sign paperwork, telling her that it just said that they had shown up and did not damage anything. A few days later, my Mother-in-law gets a bill in the mail for $90.95 that we refuse to pay. We called another company and they fixed the vent issue in five minutes. I tried to call the owner of Valley Plumbing and left a message, but he never returned my call. I then went to Valley Plumbing Facebook page and left a review. It has been a month and a half since the Facebook review and today My mother-in law gets a phone call from Barbra Arnold with MacCorkle and Lavender law firm telling her that if my post was not removed from Facebook within 48 hours that they were going to sue. When I returned Barbra's call she was just as threatening and I hung up on her. I would not recommend Valley Plumbing for any type of work. Especially if you know nothing about plumbing.
    - Tony J.
  • A
    The gentleman called, in a professional manner, about our needs, and met us at our apartment. He highlighted the probelm, and then instructed us on what was going on and how to fix it. We were able to have our washed within an hour! Very please with his work and his kind information
    - Ilyana K.
  • A
    As a first time owner of a washer, I was nervous of having a problem with it that I couldn't fix. I came on Angie's List because I felt confident it would list me a trustworthy service provider. Larry Cooper was the first one on the list, and the closest. I first called on Monday but they were closed for the holidays. I called back on Tuesday morning, received a kind lady on the other line, and she stated she will relay my message to Mr. Cooper. Within an hour, he called me, asked for my problem, was patient with me when I didn't even remember what brand my machine was, and stated he will do his best to get me worked in that day (I live in Buffalo and it's not the closest place for him). We decided on after 2 pm and when the time came, he called to state he was on his way, and also called when he arrived. All the phone conversations were pleasant. He then worked on the problem, which happened to be very minor, and he was patient in explaining what and how the machine works.
    Overall, I was pleased with the experience. He was very kind with the cost, and his work in general. I would recommend him to anyone who needs help. Thank you Mr. Cooper
    - Ilyana K.
  • A
    Called took extra measurements got material needed to start to work. Very good job.
    - Erma S.
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Home Improvement Services in Buffalo

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