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Flooring reviews in West Bend

  • A
    Reality Construction LLC
    Everything went well. The demo was done right and the installation was more or less in line with the schedule they put out in the beginning of the process. The vendors they work with are high quality and professional, and we would use them again.
    - Jacob P.
  • A
    Joseph Slane Flooring
    Great.  We love the finished product.  Joe interlaced the new hardwood boards with the existing to create a seamless transition from the old to the new.   All of the first floor was sanded and finished to match.  
    - Cathy D.
  • B
    Malkin's Carpets
    I had prior experience with them and it was very good, and that’s why I contacted them again.  I found them on Angie’s List.  They’re neat and they clean up.  They do quality work.  They not only install the floor, but they also do all the wood work and all the trim work around the floor as well.  They keep records. I wanted a match to what I had before and they could do that. Their responsiveness is very good.  They have called me several times.  They haven’t come yet and so I do not know about their punctuality.  I’m still in the middle of this.
    - Mary P.
  • F
    Taylor Made Floors Inc

    The ending result was my neighbor home owner insurance had to cover the damages.  The subcontractor was only insured to replace the depreciated value so my neighbor couldn't even get compensated for the amount to replace his floors.  IT WAS A COMPLETE NIGHTMARE.  The owner cursed at me told me to have a lawyer call him.  It is a shame because the people that work for Taylor made were professional and tried to help me out, but at the end of the day the OWNER DID NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    - LIsa M.
  • D
    Reality Construction LLC
    We contacted Mike and Gina from Reality Construction in June 2013. They responded promptly and came to our home to review the project. We wanted our walk out basement finished and a 3 piece bath added. Nothing fancy, no fireplace, bar etc. The bath was already roughed in, and some of the framing and drywall had been completed.

    The first visit entailed Mike giving us a rough estimate and time frame for completion. This was agreeable to us, so we asked for a formal estimate, which was supplied about a week later.

    We decided to use their company. The next step was meeting at their suppliers for cabinets, tile, bath fixtures and carpeting.. There were several locations involved. I did feel a bit rushed, especially when choosing the carpet and tile. Mike and Gina were supposed to give us design help which was rather laughable. I felt we were steered toward products so we would stay in ?budget? options, which was certainly understandable, but it would have been helpful to also show us what would work for additional costs.

    At the tile store I asked Gina about a mirror for over the bathroom sink. She said I a choice of square or oval. I told her oval.

    We signed the contract after choosing carpeting (again we felt with a store full of options we were shown very little)..

    Work began promptly the week after the 4th of July. Here is where the first issue came up. They were to supply us with the drawn out plans for the space BEFORE they started. The plans came the first day as construction began. We had talked about an arch between two adjacent areas, Mike?s idea, and that was not done nor was it explained to us why it wasn?t. We left this go, but we really should have brought this up.

    Things went smoothly for the next weeks. I did have to remind them about the central vac installation as well as an outdoor plumbing line that we had requested at our first meeting. The plumber had to be called back to install the outdoor line.

    Mike did contact us over this time period, leaving messages on the phone as to what was going to be done during the up coming week (s).

    Around the middle of Sept we received a message that Mike and Gina would be making their final walk through the next day while we were at work and then they would contact us for the release of the final draw for payment. This was disturbing to us as we thought the final walk through should be with us there so we could address any concerns we had. We made a list and posted on the door. It was at this time that we noticed that the stain on the doors didn?t match the trim work. We found it hard to believe Mike didn?t notice this when he was on site. Among the issues was the bath mirror. A square mirror had been installed. Neither Mike nor Gina recalled my request for an oval one, but they also had never questioned our choice. So if they didn?t know what we wanted, why did they install the square one? They did correct this, along with a big whole in the drywall behind the mirror and several nail pops. While adding insulation to a box for the electrical panel, our land line phone was disconnected. The door on this cabinet doesn?t close properly.

    We met at their request on VERY short notice at 10 am on a Sunday morning because they were apparently returning from a camping trip and were in the area We were upset about the lack of concern for our Sunday. We did have a ?Blow up? regarding the door stain. An agreement was reached that the doors would be replaced.

    Mike phoned us to say he would be by sometime that week to remove the doors. Didn?t say on what day he was coming. On Monday morning I left the house to do errands and unthinking, locked the door. When I returned home Mike had left me 2 messages, including one that used some rather foul language. Apparently he had been to our house with a door company representative and found the door locked. I called him back to explain what had happened and he proceeded to tell me how much stress he was under, that we were keeping his money from him and I had locked him out on purpose. If I had wanted to keep out, why would I have not changed the garage door code? What would be the reason I would purposely lock him out??? Also, why didn?t he call on Monday morning to let me know he was coming that day? No one had been to house for several weeks.

    After being spoken too so rudely and unprofessionally, we decided to fire him. We realize that he most likely would have tried to correct the issues but we believe that when we hire someone, we are the boss. His attitude and style didn?t mesh with ours. We had his wife come to get the release for the final draw.

    Several weeks later we needed to turn the heat on. The furnace was never connected!! We did call the furnace contractor, who came to our home to investigate. He was very surprised as well. Mike had never inspected the installation, nor arranged for the furnace to be connected. BEWARE
    - Michael M.
  • A
    Wayne installed our new hardwood (Red Oak from WI) floor as part of our kitchen remodeling project.  It took him and his helper about three days (kitchen, dining room, living room, hallway and closets) to complete.  My wife (and I) couldn't be happier with the completed work.  It looks absolutely stunning.
    - Brian S.
  • A
    Reality Construction LLC
    Mike and Gina came to our house, helped us with decisions on design, and quickly provided us with a drawing and cost estimate.  They said up front that the estimate would be the final cost, and my husband and I are very pleased there weren't any "hidden" charges or extra fees.  The drywall crew couldn't get the drywall sheets down our not-very-roomy staircase, which delayed them by a day, and caused more work for them, but the cost was not passed on to us.  Mike and/or Gina came to the house frequently to check on the work.  We had a couple of minor glitches with workmanship, which is to be expected in any project, but Mike corrected any issues right away and held his sub-contractors responsible.  He made no excuses - he just got it done.  Mike and Gina responded to our calls right away and kept us updated on the schedule.  We are very pleased that the project was done ahead of schedule by a couple of weeks.  We definitely recommend working with Reality Construction, and we wouldn't hesitate to do so again.
  • A
    Carpet Wisconsin
    We are very pleased with the the final results of our flooring installation. We bought high quality products at very reasonable prices. The installers were fast yet everything came out just perfect. Other flooring stores offered similar products and installation but were much more expensive. We saved a lot of money buying from the Floorstore. I would highly recommend this flooring store to anyone interested in quality at a great price.
    - Mary Pat R.
  • A
    I had four other contractors come and bid the job and DuQuaine came in with the most reasonable cost for the same work. They were local and were very responsive (I got the detailed proposal emailed to me within two days after Ed came out to look at the job) and seemed to know what they were talking about when they met with our general contractor. After some delays on our part and some delays on their part (due to weather and workload), we were put on the schedule and the crew came out and poured the footings for the garage. Luckily, our general contractor was there because they said the retaining wall that we had discussed with Ed was not on the job order. They poured the footings for it after I signed off on an additional PO for the work and materials and then came back and poured the walls. The crew seemed young and energetic (a little rough around the edges with language and attire) and worked hard to get everything done in a timely manner--to avoid incoming rain. Again, the general contractor worked with them on some specifics while they poured to make sure we got what we ordered. We then had to wait about a week for them to come back, take down the forms and pour the floor and create the stairs into the basement. They sent out a different crew to do this part of the job and the employees seemed a little older and more mature (they wore uniform shirts and were polite and professional). We are happy with the work they did and the cost was very reasonable compared to other contractors we had called. If we needed any other concrete work done, we would call them again.
    - Jennifer M.
  • A
    Max Care Hardwood Flooring
    A very smooth operation with minimal disruption to our household. The only potential sticking point was whether the stain would match the stain on the 6 year old wood in the rest of the house. We consulted with Tony on "nutmeg". Andy, the finisher, did a superb job in mixing the stain and applying it. The match with our 6 year old wood is perfect.
    - PETER M.
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Flooring Installers in West Bend

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