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Tile Installation reviews in West Bend

  • A
    Ward Kitchen & Bath
    Wow! Fantastic! They went beyond the call of duty. They helped me pick out fixtures and hardware at menards. They were there to answer all my questions! Kim is so informative. quality of materials are the best. Can���t recommend them enough. I loved them so much I am having my bathroom done also.
    - Pam H.
  • A
    BMB Contracting Custom Innovations
    He was very easy to work with, asked for our opinion on all of the work he was going to do, helped us with the color scheme, suggested places were we could look for certain items we needed to pick out. He made the whole decision making as painless as possible when deciding on color, accessories and the whole remodeling experience.
    - Martha S.
  • D
    Reality Construction LLC
    We contacted Mike and Gina from Reality Construction in June 2013. They responded promptly and came to our home to review the project. We wanted our walk out basement finished and a 3 piece bath added. Nothing fancy, no fireplace, bar etc. The bath was already roughed in, and some of the framing and drywall had been completed.

    The first visit entailed Mike giving us a rough estimate and time frame for completion. This was agreeable to us, so we asked for a formal estimate, which was supplied about a week later.

    We decided to use their company. The next step was meeting at their suppliers for cabinets, tile, bath fixtures and carpeting.. There were several locations involved. I did feel a bit rushed, especially when choosing the carpet and tile. Mike and Gina were supposed to give us design help which was rather laughable. I felt we were steered toward products so we would stay in ?budget? options, which was certainly understandable, but it would have been helpful to also show us what would work for additional costs.

    At the tile store I asked Gina about a mirror for over the bathroom sink. She said I a choice of square or oval. I told her oval.

    We signed the contract after choosing carpeting (again we felt with a store full of options we were shown very little)..

    Work began promptly the week after the 4th of July. Here is where the first issue came up. They were to supply us with the drawn out plans for the space BEFORE they started. The plans came the first day as construction began. We had talked about an arch between two adjacent areas, Mike?s idea, and that was not done nor was it explained to us why it wasn?t. We left this go, but we really should have brought this up.

    Things went smoothly for the next weeks. I did have to remind them about the central vac installation as well as an outdoor plumbing line that we had requested at our first meeting. The plumber had to be called back to install the outdoor line.

    Mike did contact us over this time period, leaving messages on the phone as to what was going to be done during the up coming week (s).

    Around the middle of Sept we received a message that Mike and Gina would be making their final walk through the next day while we were at work and then they would contact us for the release of the final draw for payment. This was disturbing to us as we thought the final walk through should be with us there so we could address any concerns we had. We made a list and posted on the door. It was at this time that we noticed that the stain on the doors didn?t match the trim work. We found it hard to believe Mike didn?t notice this when he was on site. Among the issues was the bath mirror. A square mirror had been installed. Neither Mike nor Gina recalled my request for an oval one, but they also had never questioned our choice. So if they didn?t know what we wanted, why did they install the square one? They did correct this, along with a big whole in the drywall behind the mirror and several nail pops. While adding insulation to a box for the electrical panel, our land line phone was disconnected. The door on this cabinet doesn?t close properly.

    We met at their request on VERY short notice at 10 am on a Sunday morning because they were apparently returning from a camping trip and were in the area We were upset about the lack of concern for our Sunday. We did have a ?Blow up? regarding the door stain. An agreement was reached that the doors would be replaced.

    Mike phoned us to say he would be by sometime that week to remove the doors. Didn?t say on what day he was coming. On Monday morning I left the house to do errands and unthinking, locked the door. When I returned home Mike had left me 2 messages, including one that used some rather foul language. Apparently he had been to our house with a door company representative and found the door locked. I called him back to explain what had happened and he proceeded to tell me how much stress he was under, that we were keeping his money from him and I had locked him out on purpose. If I had wanted to keep out, why would I have not changed the garage door code? What would be the reason I would purposely lock him out??? Also, why didn?t he call on Monday morning to let me know he was coming that day? No one had been to house for several weeks.

    After being spoken too so rudely and unprofessionally, we decided to fire him. We realize that he most likely would have tried to correct the issues but we believe that when we hire someone, we are the boss. His attitude and style didn?t mesh with ours. We had his wife come to get the release for the final draw.

    Several weeks later we needed to turn the heat on. The furnace was never connected!! We did call the furnace contractor, who came to our home to investigate. He was very surprised as well. Mike had never inspected the installation, nor arranged for the furnace to be connected. BEWARE
    - Michael M.
  • D
    All Phase Construction
    We are getting older and have some health issues. So we wanted a bathroom that would be easier for us to use as we age. We wanted a basement 1/2 bath. Basement bathroom. Started the job August 7, 2013. We needed a functioning bathroom before the upstairs bathroom was remodeled. We also wanted the upstairs toilet moved to the basement and a Comfort Height toilet installed upstairs. The plumbers did a great job on that. David put in an outlet and bare bulb light with a switch. He originally told us he was going to hire an electrician, but did the work himself. We painted the basement floor, rather than install tile and David painted the walls. The door was a problem. Because of the height of the basement, David had to cut the door down to fit. He cut everything off from the bottom. That put the door knob at a comfortable height for a child. So he had to replace the door. He stained the door. The basement bathroom is just what we asked for; a functional bathroom.
    The kitchen door had been replaced with a metal, fireproof door since it leads into the attached garage. We had the frame all stained and varnished. Due to the metal door frame, the wood trim would not fit flush. David added trim under the frame and trimmed the existing baseboards so the frame fit. it looks great.
    The upstairs bathroom was one planning error or lapse after another. David ripped out the tub and the surround. He insulated where necessary and added extra framing to allow for a safety bar. The new walk-in tub base was ordered, but the wrong one was delivered. The packaging showed the right information, but that was not what was inside. It had to be reordered and would be four weeks for delivery. That was the manufacturers fault, but left us running to the YMCA for showers for a month. David was never here when the plumbers were here working.
    When it was delivered the plumbers installed the walk-in base. Then, David put up the sheet rock and started to tile the walls. The walk-in base is like a three sided tub. Therefore, it has a 1/2 to 1 inch lip on the top. It wasn't until David tiled that part that he realized a standard shower door would not fit. He talked about putting some type of filler behind the standard shower door frame. He finally called the manufacturer and they made a double frame to account for the lip. He had to order that special. So he had to put up an extension rod and shower curtain for the 1-2 weeks it took to get the right frame. Also, the wall at the front of the shower (where the faucet is located) has a 1/2 inch jog in it. The tile sticks out with a rough edge on this ridge. It wasn't cut small enough and David tried covering it up with grout. There are several tiles on the wall near the vanity that are not flush; a corner sticks out. The floor tile looks good except where it meets the cabinet. There is a 3/4 inch channel of grout used to fill the gap from cabinet to floor tile. Also, the wall tile directly across from the toilet is a defective tile. The ceramic color and finish does not completely cover the tile clay. He claims he didn't notice that. How can you grout, clean, and seal tile and not notice? When I pointed it out, he did not offer to fix it. He told me he must have done approximately 80 tile jobs. He uses his minivan and could not get all the tile at one time. The local store ran out, so he had to run to another store 20 miles away for more tile. Then, he miscalculated the number of bull nose he needed and had to make another trip to the store 20 miles away for that. He used our pallet blanket in the shower base to protect it. That was good, but it would have been nice if he had asked first.
    He started this job in August and did not order the vanity top until the end of October. The vanity/sink is a special order because the left side of the top is longer than the right. The first two came in broken. By then, I would have kept the old one except David had used it for scoring and it now had deep scratches in it besides the stains that caused me to want it replaced. He never said a word, but obviously ordered the wrong size vanity top. He must have measured to the old splash guard that sat on top of the sink vanity. So the new sink does not reach the cabinet and he put a filler under the splash guard. I asked him twice, if he was going to leave the filler in the corner and he said no, the splash guard would be cut to fit. Now the sink/vanity does not sit properly on the cabinet. If you are under the sink you can see daylight where the vanity top does not touch the cabinet. This top is not the right size for this cabinet. This job took four months. The shower base was manufacturers error and two broken sinks were the stores fault. But, four months?? Come on! Just poor planning and
    lack of work ethics. Lastly, he took down the existing towel racks and never re-installed them. I never mentioned it because we wanted him gone. I would not recommend him to anybody.
    It is April and we are now experiencing the grout chipping out in the shower, where the tile meets the tub, when we rinse it down after a shower. Also, he re-installed the furnace vent by using caulking. He did not drill holes and screw it in. So if we ever need to take it off, we have to drill the holes for screws and buy screws for it, as he did not leave them with us.
    - Nancy B.
  • A
    180 Renovations
    We asked Brandon Frank for a quote on framing out and finishing a basement bathroom.  The area is already piped in, but that is all.  He quoted us the cost for completing an entire bathroom in the basement.  $8915.00.  That would include a completely tile bath with shower, vanity and sink and drywall.  I asked Brandon if he would do it one step at time and let us pay for the steps as they were done.  He said yes and the cost would stay the same.  We also wanted to pick out the toilet, sink, and vanity on our own to make sure we got what we wanted.  He agreed to that also.  He is very willing to work  with us.  After Brandon did the work on replacing our deck, we know his work will be outstanding.
    - Nancy B.
  • A
    180 Renovations
    It went really well, we originally hired them for only a couple projects around the house but we were so impressed with the quality of work and affordable price that we contracted them for several more projects.  Our kitchen turned out beautifully and the backsplash looks especially great.  It is very detailed tiling and they completed it with great detail.  The bathroom cabinets were complete redone and the old floor was torn out and then tiled.  The deck was the final project and it is exactly what we asked for.  They even built aesthetic safety railings for our small children that are a great feature.  We HIGHLY recommend this company for any and all projects, from our experience they can do any project small or large with great results at an affordable price!
    - Lindsey Y.
  • A
    Carpet Wisconsin
    We are very pleased with the the final results of our flooring installation. We bought high quality products at very reasonable prices. The installers were fast yet everything came out just perfect. Other flooring stores offered similar products and installation but were much more expensive. We saved a lot of money buying from the Floorstore. I would highly recommend this flooring store to anyone interested in quality at a great price.
    - Mary Pat R.
  • A
    Advanced Tile & Grout Cleaning LLC
    unknown
    - Joseph C.
  • A
    Advanced Tile & Grout Cleaning LLC
    The project turned out great!
    - Elizabeth V.
  • C
    GERRY'S AT HOME CARPETS
    It was good. It was a good price and I was satisfied with the job. I would consider using them again in the future.
    - Joetta B.
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Tile Installers in West Bend

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