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Roofing reviews in Wauwatosa

Real People ~ Real Reviews ~ Real Results

  • Rick and his team from Over the Top Roofing & Construction did a great job repairing our chimney, nailing down flashing on our roof, as well as tuck-pointing around the entirety of our home. He and his team were on time, tidy, and delivered exactly what we asked of them. Rick was also extremely responsive and answered all of our questions throughout the process. He was also able to provide us with on the go estimates for any additional work we requested once they began the work. Should we need any future work done we will be sure to call him and his team again.
    - Mitchell M.
  • All went very well. The crew did an excellent job. It worked long hours to finish in three days. The roofers made an extra effort to protect plants, which was much appreciated. Cleanup was excellent too.
    - Carol M.
  • Getting a new roof is a very large expense, and stressful to say the least. Once we got the ball rolling, I have to say it went very smooth. The crew was great! Very professional and took the extra time to answer any and all questions we had throughout the install. After roof was complete, Melissa came to our home to check the roof and see how satisfied we were. All in all, getting our new roof went great!
    - Denise H.
  • Never use Quality Design Home Improvements (QDHI) or any other company owned or run by Seth Miller and/or Mike Janotta. The short SHORT version: -Their contract, their rules... THEY breached. The short version: [S01] Contracted them on July 5th 2017 to install custom shake on the upper half of an 18ft x 27ft house. Got talked into adding a re-roof for 'about $2000' for a spot adjoining the area to be sided. They later claimed that repair was $4531 (exactly our 36% down-payment)... receipts from the subcontractors say otherwise. Materials were ~$300 and install was ~$700, a far cry less than $4531. [S02] Seth Miller said the install would begin in 8 weeks, but only ordered materials for the siding after 10 weeks. Don't custom orders take more time? Shouldn't they have ordered right away? How did they intend to install without any materials? We were promised workers on November 20th 2017 but when they didn't show we were told they had 'gone hunting'. Wouldn't have helped anyway, as materials were not delivered until November 30th. [S03] Roofing had to be done before the siding, but weeks and weeks passed with no word except 'there are customers ahead of you'. We had to hound them to get the roofers to come out (roughly around the 10 week mark). Roofers arrived and THEN I was informed they were on the way. Roofers also damaged a section of the house exterior they were not given permission to touch. I repeatedly informed Seth Miller about my concerns regarding this damage and was brushed off. [S04] One of the boilerplate terms in their contract specified all work would be completed in full within 20 weeks of down payment (November 22nd, 2017). Siding work did not begin until December 14th, 2017... 23 weeks AFTER down payment, and was not finished until almost 30 weeks (January 29th, 2018). [S05] Seth Miller claimed he had multiple teams and a foreman, but only had one employee working on our job. This employee was later claimed as a sub-contractor. Coupled with the sub-contract for the roofers and the sub-contract for the supplier, it doesn't appear that QDHI does anything. [S06] Seth Miller ceased all communication at the end of December and would not respond to my messages. The only contact to follow was delivery of a bill. [S07] Aluminum cuts were made over the lawn, dropping dangerous shrapnel into the grass. Cuts were not made on the driveway or on tarps like they should have been. Our only option to restore safety was to rip the entire lawn out. [S08] Mike Janotta blamed us for the bad weather during winter install, even though QDHI was contracted during the summer. He also blamed the wind as a reason why the installer didn't use tarps. [S09] We were not informed that custom order materials could not be refunded. The order for supplies was exceeded by an amount of roughly 23.6% and those materials were disposed. We were given no option to keep them. [S10] When we demanded a $3500 discount for their behavior, we were offered a discount of roughly $600, which coincidentally perfectly matched the refund THEY got from the supplier for the generic materials. [S11] QDHI took us to court over the remaining balance which we refused to pay (due to negotiations we were seeking in S10), lost their case (in the vicinity of ~$7000 in damages), appealed, and are now trying to get US to drop the case. In this they are behaving just as they did as contractors, dragging their feet and wasting our time and money. They've repeatedly rescheduled hearings because they need more time to 'work out a deal'. FYI, their first pitch was that they pay us nothing and we agree to a non-disclosure non-disparagement. Real stand-up fellows, those two. [S12] In the first court hearing on May 14th, 2018, Seth Miller accused me of taking advantage of them to get 'a golf-course quality lawn', because one of the damages listed in our counter-suit was the shrapnel in the grass. While in his opinion my lawn was ugly, that does not mean he had a right to ****** away its safety. The long version: We've kept silent for more than a year now. There's plenty more. Pictures of supplies splayed out like trash in our yard. Ruined holidays. Ultimatums for them to finish the work that were ignored. I could honestly go on and on about how horrible this experience has been. We've used seven contractors in the span of July 5th 2017 to July 5th 2018... several of which were contractors to correct damage inflicted by QDHI directly or indirectly. Of these seven, QDHI is the only business that was completely unprofessional and worthless. They are also the only contractor we have ever refused to pay in our lifetimes. All other contracts are paid out immediately in full and often followed with thank-you notes from the businesses in question. But we were receiving notices of intent to file lien from QDHI's subcontractors (and veiled threats) before the installation was even complete. To this day we are still unsure if the installer has been paid. We ended up settling directly with the supplier because we couldn't trust that giving that money to Mike Janotta would get it where it needed to go. Mike Janotta used as a defense in the first hearing the 'beauty' of the installation as a justification for them breaching their own contract and destroying our yard. I have to say 'beauty' in quotes, because the portion of the house that was damaged by QDHI was repaired haphazardly (leaving the J-Channel exposed and the corner of the house cracked... I eventually had to climb up and fix it myself), the siding was loose in several places and needed to be secured... and even after it still looks bent and dented in those spots (particularly beneath the windows). The trim around the windows is also hodge-podge and hap-hazard, particularly on the front windows. We did not select this company out of a hat. We had gathered quotes from several businesses regarding an installation of shake vinyl over asbestos slate (or immediately after removal of said slate, depending on the company). QDHI was neither the cheapest nor the most expensive, and we decided to use them to support small local business (THAT was a mistake!). I don't believe they were actually qualified to secure and stabilize the asbestos, because I found huge chunks of it in my yard after they were done. Speaking of which... their bill claimed that a dumpster was on site. It wasn't, unless they were counting OUR trashcan. The bill also claimed that all work-related debris had been cleared away. It was not; as I stated in the short version we had to have the lawn professionally scraped to remove all of the dangerous topsoil. Sharp fragments of aluminum (which is non-magnetic and can't be retrieved like the dozens of galvanized siding nails we pulled out the lawn) and tufts of shredded vinyl were caked into the ground; each rain surged up a new harvest. During the two months of install I was forced to chase panels of insulation that were blowing free around the yard: none of the work supplies were ever secured on the premises. I even injured myself sliding down the back hill chasing a panel that had blown into a neighbor's yard. And the danger didn't stop there. Ladders were left in front of our back door for days, or leaning on the house. The installer worked only 4 hour days (for a point of reference, my BathFitters installer worked 12.5 hours in one day), and I was never notified when or if he would return after each departure. There were full weeks were nobody came out, and I believed we had been ditched. Due to the small size of the property, a full team of four workers should have been able to finish the entire job in 5 work days. It took QDHI's installer 15 work days. Like I said earlier, we had given an ultimatum that was ignored: after Seth Miller and Mike Janotta had breached the timeline term of the contract we consulted legal counsel and gave them until December 15th 2017 to finish the job... otherwise we would go with another contractor and forward QDHI the bill. Siding work began on December 14th 2017, making it impossible to meet that deadline. When we consulted other contractors we were told no one would take a job in progress... Miller and Janotta had effectively trapped us by ignoring our ultimatum. This has been a terrible experience, and we're still locking horns with them on the legal battlefield. Save yourself the agony: do not use this business. If you've signed a contract with them already, cancel it.
    - C Jared C.
  • Aaron was always quick to get back to my emails and had someone come out twice before having the work done just to make sure nothing was missed. On the day we had our gutters installed the men were about 45-60 min late but they were done within 3.5 hours. The cost of the work performed was above the high end of the estimate but they still held to the estimate and I did not have to pay the excess. On top of that there is a 10 year warranty.
    - Nicole T.
  • Infinity was an excellent partner in the replacement of the roof on our 100yr old Wauwatosa home. As an engineer I am extremely interested in the logistics, materials, and process details of all work done on my home. As a custodian of a 100yr old home I’m very protective of my piece of history and extremely particular to the quality of the work. Infinity respects that. Many of the roofers that quoted on my job were not willing to take the time to answer my many questions. A few of them didn’t even offer a face-to-face meeting “no, we don’t need to meet; you’ll receive our estimate in the mail”. Jake insisted on a face-to-face and was not only willing but happy to provide as much detail as I wanted because it gave him a chance to explain why Infinity is superior to the competition. For good reason, he is proud of the company and my need for detail allowed him to share the many reasons Infinity is the right choice. Our first meeting took two hours; most of the time committed to his thorough answers to my numerous questions. I was impressed with Infinity’s leadership structure that is focused on open communication with the homeowner and rapid completion of the work. It’s always a concern when living in unpredictable Wisconsin to have your house exposed to the elements; Infinity is fast. There is a house a few blocks from us with 25% of the roof covered in tarps the entire winter because the roofers were not prepared. Infinity has a hierarchical structure from Salesman Jake, to Project Manager Scott, to working Foreman Enrique to the four roofers that allow smooth interaction with the customer while quickly executing the work. Jake, Scott, and Enrique were exceptionally responsive to all questions and concerns from start to finish and I can’t say enough good things about the quality workmanship, attention to the smallest details, and impressive work ethic of the crew. Due to the size and complexity of my roof (45 square, 22 facets, 2 chimneys, 2 dormers including a flat roof) I did not believe their 4-day estimate for completing the project. They hit the roof sprinting at 7am Monday morning and finished at 7pm Thursday evening. They performed a thorough inspection on Friday and addressed small open items. Needless to say I will not hesitate to recommend Infinity. Dan OC
    - Dan O.
  • Kelly was easy to schedule with and very responsive to phone calls and emails. He was friendly and helpful in discussing our options and his honest recommendations. Due to our aging home, there was a pipe that broke and fell into the attic. Kelly's team assessed to see if they could repair the issue themselves (unfortunately we needed a plumber for that!). Our roof was particularly crumbly and I was not happy with the extreme mess in the attic. Kelly sent a staff member to sweep and vacuum the attic for us. We are very happy with our new roof and downspouts. Reimer Roofing provided great customer service.
    - Chris W.
  • A couple of winters have gone by and I was concerned. Oleg Konovchenko, the owner, was back hear 3 times to try and address my concerns. There was leaking between the facia board and gutter that built up in ice being formed on the side of the house in winter months. He would address the problem by doing some caulking but that really didn't address the problem. The final straw happened around September of this year. I was watching TV in my living room and a small piece of something fell from the ceiling above my bay window. I turned on a light to see that there were multiple spots of blistering caused by wetness. I called Mr. Konovchenko and asked him to inspect problem. He did and said it was caused by leakage of the flashing that had to be pulled away and reinstalled with the new roof. He did caulk so the leak stopped but claimed that wasn't his fault. Since we had been going back and fourth with the overall installation of the roof and I really know nothing about it I advised him that I was going to contact a third party to inspect installation. He agreed that would be a good idea. I contacted the shingle manufacturer and they put me in touch with a guy in my area who has been trained by them. This guy was nice enough to come over and have a look see. He wasn't on the roof a very long time. He came down and reported that there were missing starter shingles, that there was missing ice and water shield or it wasn't installed properly and not all of the old roof was removed. I do have a written statement confirming this. I contacted Mr. Konovchenko, explained what was reported to me and asked what he was going to do about it. I do not want to repeat what he started shouting and then he hung up. I knew that Roofing Guys had a high rating on Milwaukee's BBB. As I am sure you know a the dialogue that took place is shared there resulting in no action. The person who examined the installation and workmanship, referred by the shingle company, has stated that the entire roof should be ripped off and redone. He only listed what he was able to see in a a few minutes and has learned that when things like this happen there are other problems under the shingles that can't be seen. I have also learned that part of the shingle companies warranty is invalid due to the poor installation.
    - Allen K.
  • The whole process was excellent. Jim set up an appointment after I called him for a quote. He arrived on time for the appointment, met with me briefly to get the general scope of the project. Jim then spent time to do a walk around the house, to ***** the condition of the roof and what would be needed. After Jim had made his evaluation, we sat down to discuss the project. Jim took his time and explained each step of the process and provided me with samples and specs for all the materials involved in the new roof, laying out the advantages and disadvantages of the different materials and their cost. Jim described how the roofing team would proceed with the tear off and what to expect in terms of debris, clean up etc. It was a thorough and clear explanations of all the elements and processes and cost, which I greatly appreciated. Two hours well spent. When the Energy Masters roofing crew showed up they were punctual, professional, polite and very hard working. It was my wife's and my great pleasure to be able to offer them coffee and cookies, and to buy them lunch and host them in our house as a break from the cold. The work was done the week of Thanksgiving, with temperatures in the 20s and 30s. The project was completed in just over two days. The yard was completely cleaned up of all debris. The roof looked great. The gutters were replaced a little less than a week later by a different crew, also polite and professional. Final walk around with Jim went well. I thought the whole experience was excellent, professional and a good value. I whole heartily recommend Energy Masters as contractor. Jim and his crews did a great job on my roof. And his pricing was competitive.
    - eric n.
  • Frustrated and Exhausted We had a very frustrating experience with JRV. Josh (owner) lacks the ability to communicate. And the foreman (Dave) lacks common sense. I would never recommend them for another job. JRV came highly recommended on Facebook. Here is the timeline of our experience. Early August – JRV came and completed an estimate for a metal roof tear-off to be replaced by a rubber roof. I told Josh that I wanted any questionable wood replaced and to factor that into the cost. The roof acts as a 2nd floor porch and so he offered, if I had the railings purchased, he would install them. I did not want to compromise the new roof and would rather put that burden on them, so I made sure that this would happen. Mid September – Finally got around to scheduling JVR to complete work due to family vacations and school starting. Mid October – Due to weather, the foreman (Dave) and crew came on a Monday to start what was stated as a “2 day job.” By the time I got home from work, the tear-off was complete and the rubber install was already happening. I asked if they found any rot to which I was told (surprisingly) all wood was great. The house is 100 years old and we had water coming through the roof on more than one occasion. After the workers left on Monday, I went up to inspect. I was incredibly shocked. I found two areas where the roof sank when you stepped on it. I was dumbfounded by the fact that there were 2 screws left in the roof and simply covered up with the rubber but were obviously sticking up. In two different areas, the rubber was not pulled tight over the edge of the roof causing it to bubble and potential trap water. I immediately called Josh and he said he would come look the next day. By the time I came home the next day, the roof was peeled up and my issues were being addressed…somewhat. I was still told that the wood underneath was not rot. I still have never seen what was under the roof. On Wednesday, new gutters were installed and the roof was finished. Then came the railing. Again, Josh offered to install if it was there. I measured the existing railing and made sure to have a similar one of equal size purchased from Home Depot. It was a black metal railing typical of these homes. After watching Dave struggle for two days, I went to assist him on Friday afternoon when I got home from work. He was using a cordless drill obviously set too high. He had stripped multiple connectors to the point they were useless. I had only purchased enough so needless to say we were short. At 4:30 Dave runs to Home Depot. At this point Josh and I talk via phone. Again, I still haven’t seen Josh all week. Josh is sorry about how the week went and feels horrible for taking so long so he is knocking $500 off the cost. I responded that I was concerned about the price but more with the want of a quality roof. I also brought up my new concerns with Dave and how he was stripping pieces and now scratching the **** out of the new gutters with a crappy old ladder, common sense sort of stuff. Also, when he connected the railing pieces, he put the nuts to face out, cosmetic but still something you would expect to be handled properly. Josh said they would touch up the paint and talk to Dave. As we ate dinner, I heard David come back and then he was gone. I went up to the roof to find my railing standing but a mess of nails, screws, bags and cut pieces of rubber. There was no clean up whatsoever. When I grabbed onto the railing I was shocked again. The base of one of the railings lifted up when pressure was applied to the railing. It appeared that the base was screwed into nothing. This created two concerns. First the strength of the railing and second the integrity of the roof. A week later after finally cooling down, I sent Josh a video that unfortunately Angie’s List cannot post. His response was a text, “I will come look at it tomorrow.” When I got home from work the next day, I did notice the gutters were touched up but there was no change in the railing. So I was confused. And then nothing….for a month. Until I got a “passed due” bill in the mail. Mid November - We called Josh and had a lengthy argument about the lack of communication, about how we never knew he even came to address the issue, about how the screws used for the railing were bought with his hard earned money, about how the roof was our problem now because what was he supposed to do about it, about how he didn’t know he wasn’t going to get paid…..among other things. I told Josh I just wanted to feel like the job was completed, to which I still believe it is not. I am just curious, if this was his roof, would he feel the same? After a few days Josh’s and our tempers cooled. We had a more productive discussion (I thought) about me paying him and he coming back out to look at it. I cut him a check before Thanksgiving and I told him whenever his schedule permitted he was more than welcome to come look. Fast forward to April – I reached out to Josh wondering if and when he would be able to come look at it. He stated he was waiting for me to contact him and he would come next week. May – Josh messaged me saying he was behind and would get to it soon. June – I messaged Josh telling him I am home for the summer. He responded he would come next week. He was trying to coordinate schedules with Dave. End of July – I am done with JRV roofing. I will fix it myself.
    - Michael K.
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