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Moving reviews in Waunakee

  • A
    Above Average Moving
    They made quick work moving an upright piano into my home and down stairs into the basement. They made it look easy. Everyone was responsive and professional. They figured out how to do the project efficiently and cost affectively: only three men working at my home and two men needed to get the piano from the store (vs 3 men the whole time). I would work with them again.
    - Andrew L.
  • F
    Capital City Transfer Inc
    DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE DECEIVED AND THEN RECEIVE HORRIBLE CUSTOMER SERVICE AFTER THE FACT!!!! Everything was fine until delivery. Our items were packed in the truck from our old house on Friday and we were ensured by two separate people that the trucks would be stored in a climate controlled warehouse over the weekend. When our items were unloaded on Monday, several boxes had water damage. Thankfully nothing was damaged, but that's not the point because something could have. We were told by the crew that the seals on the truck door must of been bad and nothing more. No one from the company called to explain what happened. Not our moving consultant (LaRae), the manager (Larry) or the owner. After the move was completed and I finally had a chance to catch my breath, I put two and two together. The trucks were never put in a climate controlled warehouse over the weekend, but left outside during high heat & humidity along with a bad thunderstorm that rolled through Saturday night. When I pushed and called them out on it, I was finally told the truth that the trucks were left outside. Though our moving consultant (LaRae) apologized for the trucks being left outside, we were also told by her that it wasn't a big deal because nothing was damaged. There was ABSOLUTELY no attempt on her part in any way to rectify or even acknowledge the fact that multiple people within the company were not forthcoming in telling us the trucks were mistakenly left outside. We were told the only thing that could be done was to have the manager (Larry) call us to discuss it. However, we were also told at the same time that they are very busy and be "patient" because it will be "a while" before he even calls us. Maybe I should have waited "a while" to pay the bill....!!!
    - Nick S.
  • A
    Capital City Transfer Inc
    The move went extraordinarily well, the team was ontime and very professional. Performed the entire move exactly on time. They provided free boxes for us to use, and even picked them up for us after we unpacked. They were all a pleasure to work with, and would definitely use them again.
    - Christopher S.
  • A
    Al's Moving & Labor Service LLC
    I've known since early May that I would have a move to make in early July, but it was only a week or so ago that I decided to contract with a mover. So on very short notice, I contacted a few movers. One seems to have gone out of business, as I couldn't get through to them. At another I left a voicemail, but didn't get a response. But Al himself picked up the phone when I called, and was responsive to my job. He estimated that a 2-3 man crew would take about 2-1/2 hours to do my move, and he gave me a quote that was quite acceptable. Most important, he was able to accommodate me with less than a week's notice.
    When the day arrived, the movers were scheduled to arrive at 10:00 a.m. Al called early that morning to say they were having an issue with one of the mirrors on the truck, and asked if it would be alright to arrive at 12:30, allowing time for the truck to be fixed. That was fine with me, as it gave me a bit more time to get my things packed and ready to go.
    Three men arrived a bit early, surveyed what needed to be done, and got right to work. Loading the truck, driving to my new address (13 miles away), and unloading to just under two hours. The men were happy to do what I asked and were careful with my stuff. I consider it a successful move.
    They did inadvertently leave a bag of packing materials at my old address. Al himself dropped by two days later to retrieve it.
    - Stephen P.
  • A
    Capital City Transfer Inc
    It went really well! They arrived on time, moved all of the furniture we needed moved, set it all in place, had a good plan for how best to move everything, and made sure we were completely happy before they left our home.
    - Lisa B.
  • B
    The 2 guys hired, did work very, very hard, were careful, and did it pleasantly. They could have used those hauling straps and a better appliance cart, and been better prepared for the piano (which they did handle without incident). They had a 3rd person (1st day training) to help, but he eventually proved worthless--thus got "let go" half-way through without drama. There was no damage overall, and they did everything we wanted. The estimated hours were fairly accurate and the hourly pricing was as quoted and was nicely competitive. I hope they get their phone system fixed, and follow-up-communication improved, as it made order verification, leading up to the move-day difficult and worrisome. The day of the move went fairly smoothly, except, they were late to start, and then got lost finding the rural house using incorrect "Yahoo" map directions. They should have followed the specific instructions I gave the office the day before and the morning of--but were not. After several calls back and forth between the driver and myself we got started 2 hours late--which wasn't too big of a deal for us--just a little nervousness to start. Overall I would use them again and have recommended them since. The negatives I mentioned are things that could be/should be fixed by now.
    - Dan B.
  • A
    Gorilla Movers Of Wisconsin
    Could have paid more attention to items left behind. But overall GREAT job
    - Gwen B.
  • A
    The Gofer Guys LLC
    Excellent service
    - Nancy W.
  • C
    [Redacted per DCMA] Van Lines
    - James B.
  • A
    Capital City Transfer Inc
    - Tracy B.
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Moving Companies in Waunakee

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