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Hvac Repair reviews in Waukesha

  • F
    New Berlin Heating & Air Conditioning
    02/17 Installed new furnace and a/c $8,236. AprilAire humidifier was moved from my old furnace to the new furnace. Due to warm winter, very little use of new system. 11/17 - I cleaned humidifier and put in new water panel. 2017/2018 winter - Humidifier leaking. I kept a 5 gal pail under the unit. 11/18 - I cleaned humidifier and put in new water panel. 2018/2019 winter - Very cold. Humidifier ran a lot. Pail overflowed and made a mess. Frustrated, I opened the humidifier again. I could see water running down the front of the panel instead of through it. This suggested that the humidifier was not plump. Using a level, I checked the return air duct to which the humidifier was attached. I found it was out of plumb by more that a full bubble. It became clear to me that when they installed the furnace they did not check the return duct for plumb. I called New Berlin Heating and told Jessica what I had found. She said she would send Brent out to the house and there would be no charge if he finds the return duct out of plumb. Upon arrival, I showed Brent what I had found and he agreed that the duct was out of plumb. I helped him install two braces between the supply duct and the return duct to pull the return duct into plumb. For some reason, he also replaced the water panel with a new water panel that I had on hand. Brent went out to his truck and returned with an invoice charging me $89 for a diagnostic fee. First of all, there was nothing to diagnose. I told him what the problem was and that it stemmed from the original installation. Secondly, I told him what Jessica said about no charge if out of plumb. He called her and told me he still was going to charge me. This is wrong at two levels. First, the installation was not done correctly in the first place and second, I was lied to regarding what would be charged to fix their mistake.
    - Dennis O.
  • A
    Fennig Plumbing & Heating Inc
    Called Lou Fennig in January about a broken pipe in heating system (It was temporarily patched). It was right before the polar vortex set in. He suggested we wait till it warmed up because he needed to shut off the boiler. When we hit a warm streak he called us and set up a time to come. He arrived on time and replaced the broken pipe. He tracked down all the bleeder valves that were hidden behind walls and dropped ceiling and replace old leaky ones. He drained the system and made sure it was in working order.
    - JUDY and JOHN K.
  • A
    KETTLE MORAINE HEATING & AIR CONDITIONING LLC
    Doug did an excellent job in checking out my furnace. In all the years I have had inspections, his was the most through. He was very personable, explained what he was doing, and had done checks to ensure the system was operating correctly. I started my career as a Service technician, Doug is clearly an exceptional individual, takes pride in his work and can be trusted to do it right. This was the first service call I had with Kettle Moraine HVAC and Doug left a very positive impression with me.
    - Dan Q.
  • A
    DELUX HEATING & AIR COND
    The service was excellent. Everything was exceptional and great. They have worked on our furnace before and they've checked our air conditioning unit as well. Basically, we are a repeat customer from couple of years ago.
    - Donna H.
  • A
    Donovan & Jorgenson Inc
    It went very well. From the time I called for an appointment, until the final work was done, I was very happy. Jason answered all my questions, before I hired them. I asked a lot of clarifying questions, and he answered every one promptly and clearly. Servicemen arrived right on time, and completed their job in one day. It was discovered that I needed more air return vents, and that also was scheduled promptly. Clean up was done well with both services, and I've been loving my central air! I would definitely recommend Donovan Jorgenson!
    - Beth H.
  • A
    Droegkamp Furnace Co
    Our 20 year old Armstrong has a failure last year which Droegkamp repaired. This year had another problem. Considering the age of the unit and the upcoming change in AC coolants we bit the bullet and purchased a new 2.5 ton Lennox unit. We got an appointment for an installation about 10 days away (it couldn't get here soon enough). The crew arrived at 8:30 on the designated. They removed the old unit, strung new hoses to the furnace unit, did a bit of duct fabrication, and were on the way to their next job by noon. They were very efficient, kept us in the loop about what they were going to do, and worked around piles of boxes that hadn't been moved in 20 years. They did a great job and they are now our regular HVAC choice.
    - Harry K.
  • F
    INTERSTATE HEATING CO
    The initial installation went fine - but then we noticed that our bathroom vents had Tyvek paper covering the exhaust screens at the roof - so they had to come back to remove that. It was restricting air flow making the bathroom vents not function properly. Another thing they didn't do when they installed the furnace and ductwork was they did not cushion the vents so simply walking upstairs above where the ductwork was located made a screechy metal on metal sound. They had to come back to install rubber cushioning material and that eliminated that issue. Now, the new cooing season is upon us. We called another time because the A-Coil inside the furnace got completely frozen solid in spite of our changing our furnace filter constantly. Then they had to come back again because the blower wasn't functioning properly, they replaced a part. That's working again. So since those last site visits, the plenum has been covered with condensation and we get water all over the floor from the condensation. I have been wiping the unit down almost daily. The housing for the furnace is starting to rust from all the condensation and you can feel the cool air between the housing and the plenum leaking out into the basement. One of their own contractors mentioned that it appear as though the installation crew didn't put a gasket in that area, so that's why he thought we were getting leaking air and condensation. But he couldn't fix it because that's the installation crew's job. So now we're trying to get the installation crew to come out an put that gasket in so that we don't have to have condensation running all over onto the floor and into the joint where the furnace housing meets the ductwork. My husband has called no less than 4 times, asking for someone to call him back to get this gasket installed. There is never anyone at the office number to talk to - just some woman who doesn't know anything. He even asked for the manager's number and left that guy a message and asked him to return his call. NO BODY has returned any of his calls and we are furious! How many times does a consumer have to contact a service provider before they get someone to help them??? I would lay you bets that they keep avoiding us until such time that the equipment's one year warranty expires and they will charge us to fix all the things that they should have done right in the first place. NOTE: the F rating for professionalism is geared towards the management - the young man that came out to work at our home the few times he was out here was very pleasant and respectful. His manager could learn to be as respectful.
    - Mary G.
  • A
    KETTLE MORAINE HEATING & AIR CONDITIONING LLC
    Chris D. provided superb customer service beginning with a courtesy phone call prior to his arrival. Punctual, thorough, respectful and attentive to all my questions. A trusted company that I highly recommend.
    - Mark D.
  • A
    KETTLE MORAINE HEATING & AIR CONDITIONING LLC
    Excellent - he took his time, made sure he had all of the information to give to me. Very thorough in explaining the quotes. Gave me some options to consider (best, better, good and value differences for air unit). Very professional and experienced!
    - Lenore P.
  • A
    Droegkamp Furnace Co
    Mike came out promptly and was able to diagnose the problem immediately. Although the replacement motor was expensive part, he performed the procedure flawlessly. Good conversation and very nice guy. I will call him out again for the AC tune up.
    - Riz Y.
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