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Find Top-Rated Waukesha Custom Furniture Makers

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Furniture reviews in Waukesha

  • A
    PIANO TRANSPORT
    The movers were prompt and courteous and definitely earned their money. I only have once criticism. I had initially booked my move 3 weeks in advance and was the only job scheduled at that time. 4 or 5 days before the pick up they called and asked if I could change to a different day because they now had a larger piano to pick up that day too. I agreed, but was not impressed that although I had booked my move first, I was pushed aside for a more lucrative job.
    - Sherry W.
  • A
    Hulbert Piano Llc
    I booked this company because he provided online booking capabilities, any time I can book services WITHOUT having to call, leave a message, and wait for them to call me back at a time I'm not in front of my calendar is wonderful! I went on his website and selected the day and time that worked for me, I received a confirmation and shortly before my booked time slot, I received a text message that he was on his way. He was very polite, respected my home, completed his work and put everything back as it was before leaving. My piano was very very out of tune having not been tuned in more than 10 years, he showed me the tone it started at and explained how far he would be able to tune it without risking damage to the piano, he tuned it as far as he could, but assured me that for my six year old, who is now learning, that it will now sound right for her level of play. He recommended tuning every year or so for the next few years until we get it back to where it really should be. Before leaving he showed my on his meter, where the tone now fell so I could see the outputs of his work. I am very pleased with this experience and will definitely be recommending him to anyone who owns a piano.
    - Kendall E.
  • A
    Berger's Table Pad Factory
    They sent me a kit in the mail so I could measure the top of the table and select color and finish of the pads.  There was also a large piece of paper they sent which you put on top of your table (or half of the table) and made an impression (with the side of a crayon) of the outer edge of the table.  I did all that and mailed back the forms and pattern and within about 10 days, the pads arrived in the mail.  They are lovely and fit perfect.  I like that the edge is magnetized so the pads stay together.  There is also a separate pad for the leaf.  All in all I was very satisfied with this product.
    - Susan T.
  • D
    HOME DEPOT
    The initial install went well.  The windows were a great improvement in weatherproofing compared the the wooden windows and storms they replaced.
    Since completion I have had to get three of the new window sashes replaced due to failure of the seal and fogging between the window panes.  The first was handled by the people at Home Depot, but more recently when I needed to get the two others replaced the people in the windows area told me I had to contact American Craftsman directly. The only way to do that was to write them a letter describing the exact replacements (thankfully I still had the original paperwork after 14 years).  Then they produced the replacements and eventually delivered them to my local Home Depot for pickup. 
    More recently I experienced a catastrophic failure of one of the windows when the upper sash's pot metal peg that fits into a pivot in the window frame where the window pivots out for cleaning broke.  The window fell, damaging the frame and the lower sash.  The entire unit needs to be replaced. 
    So I went to Home Depot and talked to the person back at the "Doors and Windows" desk.  She told me they don't handle warranty claims anymore but the windows and installation are both guaranteed for life by Home Depot.  She gave me an 800 number to call at their installation services branch to arrange for replacement.  
    When I called that 800 number, the very nice lady there told me she could not find any record of my purchase or installation in her computer and she could not help me, even though I held the original paperwork detailing both in my hand.  She said that installation must have been done by the local Home Depot store and I had to go back to them for satisfaction.  
    I then tried to call the American Craftsman toll free number to see if I could get them to replace the window unit.  After waiting in a queue for several minutes, someone picked up the phone and set it down again, disconnecting.  I tried calling two more times and experienced the same intentional disconnect (though thankfully without having to listen to the really bad music while waiting). 
    Customer service for warranty support has absolutely plummeted at Home Depot.
    - Steven H.
  • A
    Craig Graybar Furniture Works
    We had him refinish our  dining table,chairs and buffet about 8 yrs ago. The chairs became loose about 2years ago. We finally decided we couldn't reglue them ourselves after doing some research. I called Graybar  and told them the situation. Craig came out and wrote up an order for the regluing. They picked up the chairs, and were delivered good as new! We only had to pay for transport charges. We were amazed ..they looked great!.
    - SUSAN S.
  • D
    CT Refinishing LLC
    The gentleman and his wife came the first day.  They were very pleasant.  They took the rocking chair with them.  I did not hear from them couple for several weeks and so I called.  He stated that the work was delayed due to high humidity.  I understood this but would have liked to have received a follow-up phone call to let me know this.  When the rocking chair was returned to me, it was much better. However I could still see the groove where my Nephew had run his little matchbox car over.  I was surprised the groove was still visible.  The chair was a gift to me by a friend who had since passed so it means alot to me.  Had I done the work myself, I would have been sure to sand away the groove.  The stain was matched up nicely.
    - Cheryl H.
  • A
    Grand Appliance and TV
    We worked with them through our builder. They were able to ask us what we wanted out of them and kind of guide us to what they had and the discounts. They were really open to whatever, but they were still helpful with things. Everything was fine. There was no trouble with the quality of their merchandise. When I had them come, they got back to me right away.
    - Aquilino L.
  • A
    RITZMAN APPLIANCE CO
    Ritzman's was recommended to me by 3 different reputable parties. I had read some negative reviews online so I didn't expect the delivery folks to be outgoing and friendly. I called the Ritzman office when I found my old Maytag washer couldn't be repaired due to a costly transmission failure. I had also gone online the day before and checked out their website to see the selection and prices and had measured the old washer area at home to make certain that it would fit. Two parties had recommended a Speed Queen for durability and reliability so I had the model number available and asked how long it would take to deliver such a purchase. Fortunately he said they would be in the neighborhood that morning and had the washer in stock. I was delighted. He said they could be there within an hour or so. The weather was a bit inclement so it was about a half hour longer. The delivery men arrived and were very quiet and withdrawn, but they set to work assessing the situation and what needed to be done. They were very efficient in preparing the area. I had forgotten to ask if they would remove the old washer and they said they could if I wanted it done. So they removed the old washer and installed the new one. Keep in mind they had little clearance at the back door and had a flight of narrow basement steps to navigate. The walls and door did not appear to be scratched or significantly dented in any way when I examined them afterwards. I kept checking on the process to make sure the plumbing etc. was adequate for their use in the installation. Fortunately it was. They were done in about 15 minutes and instructed me on the basics of the washing machine. I had a little clean up afterwards with some installation litter and light mopping due to the weather but nothing problematic. I was happy overall and the machine worked just great when I used it later that evening. I look forward to future purchases. The cost indicated above included delivery, installation of new washer and removal of defunct washer, which was reasonable. I was glad I didn't have to wait a week for delivery as many other vendors require.
    - Susan S.
  • A
    Craig Frohna's Piano Service LLC
    Craig Frohna was a huge help to me in buying a piano. A professional tuner and piano technician of long experience, he gave me lots of good advice as I looked through the For Sale ads in search of an upright piano for my kids to practice on. When I found one I wanted to buy, he went to the house of the piano's owner and inspected it thoroughly. The cost was extremely reasonable. I couldn't have bought a piano without his help, and I highly recommend him to anyone thinking of buying a piano or in search of a tuner.
    - Richard M.
  • B
    PIANO TRANSPORT
    They were very careful. I have had pianos my whole life and I know how the baby grand's have to be taken apart and they were very professional piano movers, so they knew what to do. They got the date wrong but when I called to ask them where they were, they scrambled, got a team together and did show up.
    - Susan & Greg G.
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Custom Furniture Makers in Waukesha

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