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There are 40 highly-rated local custom furniture makers.

Recent Furniture Reviews in Waukesha

  • A
    Flair Upholstery
    Deb was awesome to work with and I love my new cushions. She was professional and friendly, got my project done faster than I expected. Im totally happy.
    - Janet M.
  • A
    Mobility Plus of Greater Milwaukee
    Exceptional customer service. Both Steve and Bill responded to my need for repair service to a Recliner lift chair. They promptly (same day) evaluated the situation and suggested multiple options to remedy the problem. What a pleasure to meet professionals who actually care about helping customers and go above and beyond to resolve the issue. In addition to service calls , Mobility Plus also sells products that aid those with mobility needs. I will be using their services again.
    - GAIL G.
  • A
    Craig Graybar Furniture Works
    Incredible, excellent job! Done in 1999, before customer reviews were popular. Took my old, somewhat-banged-up twin bed, the victim of many moves, & combined it with an identical (but less battered) twin bed inherited from an aunt, & combined them into a truly amazing king bedbox. Both beds were originally parts of a beautiful hand-carved baroque bedroom set (circa 1920) with dresser, vanity, highboy chest, nightstand & chair. The price was high, but well worth it. Graybar is the place to go for one-of-a-kind jobs!!!!
    - Ronald S.
  • A
    Hulbert Piano Llc
    Great--friendly, timely, reliable, knowledgeable and the job took less time than anticipated. Piano sounded like a new instrument after!
    - Pamela P.
  • A
    Murphy Wall Beds Unlimited
    The service was excellent and we are very happy. I would purchase again in a heartbeat. The customer service is fabulous.
    - Betsy G.
  • A
    Craig Frohna's Piano Service LLC
    Craig did a very good job tuning our piano. We were very pleased with his service and would hire him again.
    - James G.
  • F
    This is an awful racist and "COVID is a hoax" business. The owner is an anti-masker. Avoid this place like the plague!
    - tom s.
  • F
    Steinhafels Furniture
    **** POOR CUSTOMER SERVICE!!! Recently bought a sectional couch and ottoman. When received the fabric was sagging and falling apart. There were screws that were supposed to be holding parts together that were literally screwed into NOTHING (fabric and stuffing). No joke. On top of it the seat cushions were very uneven from one another. The hooks for each piece (to hook the sectional how you’d like it) were falling apart and some were bent and broken. This is just when it arrived. After that we called and complained and Steinhafels promptly sent a brand-new couch (same model) to replace the one we had. Great right? No. Shortly after receiving the replacement couch, we began to have the SAME issues, but worse. The seat cushions over a short span of time turned into glorified blankets. BLANKETS! Yes, we’re are sitting on seat cushions with the fluff and bounce (or lack there off) of a throw blanket. I can’t tell you how many back issues we’ve had since. After multiple calls and complaints, I looked up the furniture manufacture (Jackson) to find close to 100 reports and complaints to the Better Business Bureau with the same and/or similar issues. We finally got a tech to come out to inspect the furniture and he said the couches were essentially garbage and replacing or refilling the seats would NOT do anything. It would just happen AGAIN and that we should STAY AWAY from Jackson furniture. He said Jackson has been a BIG ISSUE for them. He said the couch COULD NOT be saved and that he would put in for a return and it would be just a couple days. 2 weeks later we heard NOTHING. I called every day and requested for a Service Manager to call me to discuss some of our issues over these 2 weeks and no one called me. NO ONE. After requesting a phone call from a Manager more times than I can count on one hand. I spoke to multiple customer service reps during this time, most were very helpful and truly understood the issues we were having but had no power to do anything but send ANOTHER email to the Service Manager that has been DODGING ME FOR 2 WEEKS. One rep in particular did share they were working on a return. But what happened Sunday evening 11/1? I get an email with zero explanation saying that we were denied this request for return – so essentially the Service Manager is denying his own Techs report on the furniture inspection. The email said they were going to schedule time to come out and refill the cushions. SOMETHING THAT WAS ALREADY TALKED ABOUT AND THE TECH SAID IT WASN’T WORTH IT AND IT WOULD JUST HAPPEN AGAIN, JUST LIKE THE FIRST TIME THEY REPLACED THIS COUCH!!! I called customer service immediately and the rep told me that the Service Manager does not owe me a phone call and reviewed it and since they have never had issues with this furniture (BS), that they will not issue a return and just refill the cushions. BOLD FACE LIE!!! If that was true, then why and how did we return our first one couch that we had all of these issues with? If that was true, then what are all of the Better Business Bureau complaints for? This guy is a liar, is dodging my calls to make this right, and clearly did not listen to HIS OWN TECH that came out to our home to inspect the furniture. But this DOES seem to be a problem/theme, since I called multiple times requesting a call and heard crickets for weeks! I’m still fighting this. If I have to call every day I will. Yet the customer service rep told me today that the Service Manager has the power, no store manager does, and he is not obligated to give me a call and that it’s up to this “SERVICE Manager” to make it right or not. Not much “SERVICE” happening here. I am livid. I feel disrespected as a customer. I will NEVER spend another DIME at Steinhafels ever again. I SPEND THOUSANDS OF DOLLARS, THOUSANDS!!! I will be spreading my story to everyone I know to prevent this from happening to other potential customers and keep them AWAY from Steinhafels – they don’t care about you, just your money. This is absolutely PATHETIC.
    - Nick C.
  • A
    I own a dining set consisting of five chairs, a table and a credenza. I purchased the set from a co-worker who got it from her parents years back when they downsized. I am guessing the set is at least fifty years old, but is a quality set originally made by R-Way Furniture based in Sheboygan Wisconsin. The table and credenza still look very good but the chairs got to looking pretty bad and got "rickety" and worn over time. I was thinking of replacing the entire set, but it is hard to find something of like quality today. After looking into my options, I decided to restore the chairs. The work Greg's did was outstanding. The chairs look like new and are solid again. When reupholstered, new padding was put in making them really comfortable in addtion to being "full" looking again. Greg's restained them to match the other pieces very well. Realize opting to restore old pieces like this will require time consuming effort and as a result is pretty expensive. Greg's quote was nearly half of another one I received and I could not imagine a better result. Going this route was way better than trying to replace these pieces with something brand new or replacing the entire set with some of the crap that is out there today. I have no regrets at all for going this route. Greg's has moved from State Street to 3939 West McKinley Ave, 53208. I highly recommend considering them if you have a project in mind.
    - Michael H.
  • A
    Great! Adam arrived even earlier than we expected, worked efficiently and neatly (putting down dropcloths to avoid dirtying our carpet). He was professional, friendly, and fun to talk to (he didn't seem to mind me watching), and gave me some handy tips. Highly recommended! NOTE: Review has categorized this as "Upholstering - General" - not sure where that came from. Was DEFINITELY Electrical, not upholstery!
    - Dan N.
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Custom Furniture Makers in Waukesha

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