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Funeral Home reviews in Waukesha

  • F
    The worst! Removal staff: Not appropriately dressed, unfamiliar with how to use a gurney (wth?), and put Papa on it backwards. Maybe they need to have a local nurse come in and teach them how a gurney works and why you don���t put a person���s head on the foot rest? The Meeting at the Funeral Home: Kevin Martinetti, the director who met with us to do the arrangements was OK, professional, but did not follow up with our family regarding problems after the funeral. The Cemetery: The director, Mr. Donald Wenzel, was atrociously unprofessional. Church and Chapel really dropped the ball. Grandma���s headstone was covered up by astroturf, so we had to roll that off of her. The hearse got there fifteen minutes before the burial was about to begin. (We have been there an hour). Mr. Wenzel had forgotten the pallbearer gloves. He had the audacity to go back to the hearse as soon as the casket was on the grave, to sit in the warm heat (it was winter, but not single digits), while the military honors did their thing. He did not say anything to our family, just ignored us. He just asked the cemetery guy ���What are we doing here?��� I could have asked Mr. Wenzel the same thing. We paid for a full service funeral. VA Honors Tea: Great job. Burial Ceremony: ���cringe-worthy.��� We had to go find a gravedigger, since Don Wenzel was busy with the heat on in his hearse. When we did, they came over with a friggin��� sump pump, because apparently Papa���s grave was filled with FEET OF WATER. Since there was no communication with the funeral director and our family, the cemetery guy started pumping away, dumping the excess water��� on the graves of the other members of our family. Fantastic. This is when Mr. Wenzel decided to get out of his warm hearse. To watch the gravedigger use a broom to try and position the vault down in the grave ���because his shovel was too short.��� Mr. Wenzel decided to stand on Grandma���s headstone to do so. Good thing I had cleared her headstone off from the astroturf carpeting and dirt so he���d have something nice and clean to stand on, hey? Overall: 0/5 stars, would not recommend to my worst enemy. (Except for the honor guard, they were great. But the cemetery coordinated that, not the funeral home for some reason.)
    - Donald B.
  • A
    Schmidt and Bartelt Funeral and Cremation Services do an outstanding job. They make you feel like family. They are very professional and very comforting. They go out of their way to try to accommodate the wishes of the family. They do a really nice job.
    - Richard D.
  • B
    I used the services of Heritage Funeral Homes when my mother died two years ago. It was my first experience with having to be the person to plan a funeral. Of course I was blown away by how much it cost. They were very nice. On the down side, they had the wrong prayer printed on the prayer cards but when we got to the funeral we noticed that and within like 10 minutes they had a whole new set of prayer cards out with the correct prayer on it. So they took care of it right away. The book they sell you where people sign their names when they come to the wake and there they had her date of death wrong, but again they took that page out and replaced it with a new page. They did not charge me for the book or the prayer cards, because they had made that mistake. So, they did try to make it better.
    - Susan T.
  • F
    I used their services for my mother-in-law's funeral and it was in mid of December. They lady who we were working with chiefly, when I tried to contact her she was sort of a noun, a verb and a conference call, I mean not available. I felt that they rather pressured us. We wanted my mother-in-law to have a nice funeral, but also to try to keep the expenses down. To my mind, they did not fulfill that at all. I might as well had sort of wasted my time trying to explain that and they had package deals and what you wind up getting are things you do not want, as for example, we had a thousand dollars that we were supposed to spend on things we did not want. We did not want the $250 grief package and we did not want these candles for $250 a piece. On the other hand you know you are tired, you are trying to make these decision and you did not even know you are paying $1000 for things you wanted that winded up to be more than the discounted price. The actual funeral room itself was something like $6000. I had no idea why that room was $6000, as they did not conduct the service, we had a Rabbi, my husband is Jewish, I paid the Rabbi separately and that was not part of the price, and I do not know what they did. She came in 10 minutes late for our private. It was for only half an hour and she was 10 minutes late. She said, okay now I am going to open the casket so you can do private viewing of Judy, my mother-in-law's name was Trudith. I did not know what we were spending the money on particularly. They had a break down of all these costs, but a room for something like $6000, and the average funeral in the US is $6800, it was outrageous and they did not do anything, it was just a room with the casket in it and all they did was open the casket, half of it, and then closed it. That was it, they did not run a funeral service, as I said the Rabbi did, and I gave the eulogy and that was it. I do not know what in the world made that room worth $6000. So all in all I was very frustrated with them. It was hard for us, because we were in Milwaukee and my mother-in-law was in Chicago, we were going back and forth, because she was in home hospice and I was trying to get her some care and so forth. I was really exhausted, as I am a full time college professor, going back and forth, and I was trying to make these arrangements long distance and like I said she was a noun, verb and a conference call, I called and I was put on a conference call. I just found them chilly, not particularly accommodating and overly expensive. I went over that contract and you know everything was sort of absurd, but when I saw the $6000 for the room, I said are you kidding me, and in that emotional state so close to the holidays you just have to go and do that, and paying thousands of dollars for things we did not want, it was hard. I round up coming up at $750, I cannot even remember what the third item we got was and the two candles still have not arrived. I was really over it, but then I was really hurt with one thing on top of everything, that was about late in December after I had paid every cent for the funeral, which I paid them on the spot, they took close to $300 out of our checking account, absolutely no explanation and I have just been so down, you know just flat out busy I did not get back to them to say what was that for and how can you be so discourteous as to do that and not even inform us. The other thing they did which I thought was really insensitive is we got this large envelop and it had almost looked like bulk mail, only I noticed the Weinstein in the corner. I thought what is this and I opened it, I am glade I did, and it was just like a blank pastel sheet of paper and all my mother-in-law's death certificates. That is insensitive, to send something like that not through a first class mail and not to send it with a letter, or anything. I know my husband would have been a little shocked and I was glade I had opened it.
    - Kristi S.
  • D
    They were miserable to work with. We got there at the time the appointment was for and while we were sitting outside waiting for somebody to get there. The girl who was sitting there by our right didn’t come out to us or anything. She just went inside and left us sitting cold there. She was kind of cold about the whole thing. It took three weeks to be cremated and then she called us in the cemetery and said that she would deliver the ashes and we could do whatever we want with them. At that particular time we wanted things to go better than that but they didn’t. All they had to do was to pick the body from the hospital and cremate it. I would never ever go back to them nor recommend them to anybody.
    - Mary C.
  • B
    unknown
    - Stephen G.
  • C
    They are not very professional or knowledgeable. The overall experience was average. The price is excellent, if you are looking for something discounted.
    - Linda G.
  • A
    I thought they were very professional, and I would highly recommend them. They were very caring. They were expensive, but it was worth it.
    - Linda G.
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Funeral Homes in Waukesha

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