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Egress Window reviews in Verona

  • C
    Badger Basement Systems
    The Overall I purchased a house with their tile work already completed. It seems to be successfully keeping my basement dry. The service technician I worked with was excellent, I expect to continue to have their services performed. In addition we attempted to work with them to do estimates on an egress window, tile removal, and full basement remodel. I don't plan on proceeding with additional projects with them. 1. They are consistently the highest cost option. 2. The two sales reps we have work with have been unsatisfactory at communication and converting our goals into a plan of actions. Their price could be justified if you (a) believe they have a superior product [which they might] and (b) they add considerable value in planning/service [which we haven't seen]. If they don't list "John X" as a reference on their promo info. I will happily share my experiences to help ensure you know what to expect. The good. 1. Their phone support in the office is excellent. Friendly people take my calls. 2. They installed a dry basement system in my house for the previous owner. It seems to work. 3. I have the perception they offer quality products that are well thought out to work in basement situations. 4. The service tech that came to our house (4/6/18) was excellent. 5. I think if I wanted just their line of products in their proprietary line they could do a job, but... The Bad. 1. ... if you want them to do anything outside of their wheelhouse they seem to stall and not know how to leverage sub contractors. We asked for comprehensive remodeling, but struggled a lot with leveraging other skilled labor. 2. The estimates we have received don't incorporate the goals and desires we feel that we expressed. My perception has been that they try to sell their main lines of products instead of trying to meet our goals. They will send you a packet of promo info... it will show you their main lines. 3. The time/effort it took to get the initial estimates seems to make it prohibitive to try to work with them to get to a place where we want to be. 3. Terrible follow-through at the sales rep level. We have had two people come to give estimates. The first in Feb 2017 (Chris G), who we never heard back from. Then again in Feb 2018 (Brian K) and it has involved "badgering" to get any sort of movement. 4. Price. Always the highest price when we had multiple estimates.
    - John X.
  • A
    Hodson Construction LLC
    They did a great job. Chip kept in touch throughout the process, gave some great ideas during the bidding, and the final bill was right in line with the estimate.
    - Reed L.
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Egress Window Installers in Verona

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