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Basement Waterproofing reviews in Verona

  • C
    Badger Basement Systems
    The Overall I purchased a house with their tile work already completed. It seems to be successfully keeping my basement dry. The service technician I worked with was excellent, I expect to continue to have their services performed. In addition we attempted to work with them to do estimates on an egress window, tile removal, and full basement remodel. I don't plan on proceeding with additional projects with them. 1. They are consistently the highest cost option. 2. The two sales reps we have work with have been unsatisfactory at communication and converting our goals into a plan of actions. Their price could be justified if you (a) believe they have a superior product [which they might] and (b) they add considerable value in planning/service [which we haven't seen]. If they don't list "John X" as a reference on their promo info. I will happily share my experiences to help ensure you know what to expect. The good. 1. Their phone support in the office is excellent. Friendly people take my calls. 2. They installed a dry basement system in my house for the previous owner. It seems to work. 3. I have the perception they offer quality products that are well thought out to work in basement situations. 4. The service tech that came to our house (4/6/18) was excellent. 5. I think if I wanted just their line of products in their proprietary line they could do a job, but... The Bad. 1. ... if you want them to do anything outside of their wheelhouse they seem to stall and not know how to leverage sub contractors. We asked for comprehensive remodeling, but struggled a lot with leveraging other skilled labor. 2. The estimates we have received don't incorporate the goals and desires we feel that we expressed. My perception has been that they try to sell their main lines of products instead of trying to meet our goals. They will send you a packet of promo info... it will show you their main lines. 3. The time/effort it took to get the initial estimates seems to make it prohibitive to try to work with them to get to a place where we want to be. 3. Terrible follow-through at the sales rep level. We have had two people come to give estimates. The first in Feb 2017 (Chris G), who we never heard back from. Then again in Feb 2018 (Brian K) and it has involved "badgering" to get any sort of movement. 4. Price. Always the highest price when we had multiple estimates.
    - John X.
  • B
    Zander Solutions
    Work and workers were all fine. Had a hard time getting follow up from sales guys though. Sounds like we slipped through the cracks, which I get, but I ended up having to speak with the boss to get things moving. Once I did that everything was fine again.
    - Peter H.
  • A
    Zander Solutions
    Everything went very well. There *was* a water mitigation system installed when the original deck was installed (by second owners of the house) to direct water accumulation from the footprint of the deck away from the house with heavy duty plastic sheeting and rock on top, which channeled water to a drain, but this was apparently not enough, as  water from beyond the deck would also soak the ground from underneath and get to the house. We considered several other mitigation plans from other companies (most of which included a complete refit of the basement to put in wall panels and let water leaks continue (guided to drain tile) but Zander's solution seemed to be best as it stopped the problem at the root cause. They did not try to sell you a package - only to point out what they believed was the problem and their best solution - which we agreed with. I would definitely recommend then and go with them again without hesitation.
    - Rebecca L.
  • A
    Zander Solutions
    I hired Zander to install a radon mitigation system in my four year old Veridian home, which had a radon level of 9. I found them based on the fact that they are now contracted to install radon systems in new Veridian homes, but back in 2010 that was not standard for that builder.
    My contact at Zander was Corey Benson. I was very pleased with his answering of my questions beforehand and his price estimate was $850 in my case, based on what he knew about Veridian construction. Because I have existing construction, he presented me with options such as running the radon pipe from the basement up through the garage from a hole that could be drilled in the basement corner floor - which we decided on going with.
    The installer's name was Brian, who I was informed does most/all of their Veridian installations. The work was flawless - no mess and the system is very unobtrusively stuck in the basement and garage corner. Brian did all of the work in under four hours, including the roof protrusion and installing the attic outlet for the pump fan (and wiring it into the garage door opener circuit). Drilling the hole into the basement floor left no dust. He even offered to help me move a few pieces of furniture out of the basement corner where he needed to work. After the work was done, I looked over each part of it and had a lot of questions - which he very happy to answer.
    They came back and tested after a week and my radon level came back under 1 (about .5). So I am recommending the team of Corey and Brian for radon remediation based on professionalism, quality, and results.

    - Jesse C.
  • A
    SIERRA CONCEPTS LLC
    June 11, 2014
    Suffice to say, if we had more people like Jason in the service area, we'd all be very fortunate. He was excellent at keeping the communication going with phone/emails, showed up promptly at time we had planned, worked efficiently; great professional and friendly demeanor. He knew his area of expertise very well, confident, neat in workmanship. We would be happy to work with Jason/Sierra Concepts again if the situation arose.
    Thanks again, Jason. J.

    - Joanne H.
  • B
    JACOBY WATERPROOFING
    Ken (Jacoby) was very responsive, promptly giving me a quote, and working with me on the price, which I thought was very fair.  I was in a hurry to get it done and he was very accommodating, scheduling the work sooner than any of the other three vendors would do. His crew came in as promised and completed the work as promised.  Ken was not here, but his son was here and was the contact.  Ken was available by phone and  checked in.  The work was done as promised, and I have had no problems since then--and we have had a lot of rain!.  I did have to call Ken to have him come back and finish a couple things that he had promised to be done but which were not done.  He did come back.  Overall, I felt a little more care could have been taken during the work itself.  They put down sheets over the carpet, but the sheets didn't offer much protection to adult men in boots tromping in and out carrying concrete.  We ultimately decided to replace the carpet, which was so tramped down that we weren't sure it was salvageable.  I'd recommend anyone doing this type of work and having the workers go over carpet ask them to put down plywood, not just sheets.  They also left the whole area pretty gritty, but not terrible.  I had a retaining wall with a big crack in it, which Ken said he would fill. When he filled it, he put in ugly sloppy resin or something, which probably did the trick  but looks awful.  Fortunately, it's in an out-of-the-way place.  Overall, I felt the work was appropriate for the price, which was very reasonable.  I had asked Ken about the bad evaluation on Angie's List, and he explained that it wasn't what it seemed, and that he had offered to make good.  Ken made it clear to me that he would come back if anything else was needed, and I felt that he would make sure the job was done right.
    - Steven S.
  • A
    Dry Otter Basement Waterproofing LLC
    He was very straight-forward, polite, knows his stuff. He was very responsive and punctual and very professional. I don't imagine we would use him again as we won't need this particular thing done again.
    - Robert K.
  • A
    Zander Solutions
    In 2010 we decided to finish the basement and I framed out the walls with 2x4s. Zander installed fiberglass insulation in the exterior walls and sound deadening fiberglass between the ceiling joists. They completed the job on time and on budget. I got 3 quotes and they were the low bid.
    - Gordon G.
  • A
    Zander Solutions
    unknown
    - Joanne D.
  • A
    Tri State Basement Repair
    No leaks since the work was done and we've had some downpours - when it used to leak.  Very satisfied.
    - Doug P.
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Waterproofing Contractors in Verona

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