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Furniture reviews in Thiensville

  • F
    Ivana's Trunk
    Poorly at best! READ THE FINE PRINT! They are NOT responsible for any items. DO NOT JUST DROP OFF YOUR CONSIGNMENT ITEMS FOR VICKY TO INVENTORY AFTER YOU HAVE LEFT THE STORE Vicky made an appointment to come to the home to determine which items she would sell in her consignment store. Only AFTER she arrived late - having forgotten she made the appointment - she mentioned she typically charges for this service. We took 61 items/sets (packed in boxes with our name on each box as we had been instructed to do) to the store after consulting with about about at good time to do this. We had also provided (on her form) a detailed itemized list of our items only to be informed that is not the way she does it so she'd redo do it when she had the time. Since Vicky did not have the time to do this inventory when we arrived we were instructed to just leave them along with the signed (without selling prices listed) contract. This was a mistake on our part! DO NOT DO THIS. We had no knowledge of the price items would be sold for - or how (as individual pieces vs sets). Because we just left boxes of items for Vicky to inventory when she found the time - which apparently was on 2 different dates a couple of weeks following drop off - not all of our items were listed on our Consignment Agreement. A set of 4 etched glass beer mugs was noted to be 3. Perhaps one got broken at the store because it was fine when we dropped it off. We were not informed of this. A set of 12 embroidered napkins was listed as 6. Not listed at all were: a set of 10 rooster embroidered linen napkins and a Thanksgiving table runner. We had taken photos of every item prior to taking them in so were not depending upon memory. Vicky takes no responsibility for any of this. We picked up our unsold items after the minimum 90 days because this is what was convenient for our winter schedule. We did NOT want to donate our items to Ivana's Trunk by leaving them beyond the 120 days. We learned that it is the seller's responsibility to come gather your items from around the store - and to bring your own boxes and packing materials. Sara, the employee working the day I went in, was extremely helpful with this. I had the photos with me so she had some idea what we were looking for. This was helpful since she recognized a number of the items. (only 6 pieces were sold and this was over the December holiday season). The store is an absolute mess. It proved to be an advantage that I am mobile via wheelchair so I could spot the items placed on lower shelves - many located several layers back from the "aisles" - and Sara could retrieve them. Sara and I spent a over two hours gathering up items. Seven pieces of table linens (totaling $85 sale price) could not be located. Sara said when she had down time (I left the photos and each item is supposedly marked with your seller number - although one of our pitchers had no tag at all on it) she would again look for these items. When I got home and closely looked at the linens (as well as compared them to the photos) that had had my number on them in the store I realized that some of them were not mine! I suspect someone else has gotten credit for my missing items. I waited a month to check with Ivana's Trunk again - giving them plenty of time to look for the missing linens. When I phonedI spoke with Sara. She said she had looked again but found nothing with my number on it. She suggested I call the store a few days later when Vicky would be in, which I did. Vicky's solution was that I come look again - but pointed out that as it says in the contract they are not responsible for any missing items. She assured me that if something should sell within the next couple of weeks (prior to the end of our agreement) she will send us our share of the money. I am not holding my breath... Use Ivana's Trunk Consignment Store with great care and only if you do not care whether or not you are reimbursed for your items.
    - Diane M.
  • A
    Wow! I am so impressed with the quality of the work done by Soto and Sons. I got estimates from several different companies and Soto was by far the most reasonable. They were very responsive to all of my questions, gave me a quote based on pictures I emailed to them and advised me on the type of fabric to purchase. They were prompt in pick up and delivery and the finished product is spectacular. Not only did they reupholster the sofa and all cushions but they added padding to make the sofa more comfortable and like new. They even replaced the hardware that latches the sections together (it didn't line up properly before and was made of plastic. They installed metal brackets that easily snap together). Thank you so much, Soto and Sons for saving me money and giving me a beautiful sofa!
    - Nanci S.
  • C
    I was disappointed in the lack of interest shown and effort given to helping me with options. I was given a 'nope, sorry that can't be repaired' response with no suggestions on alternatives or even a dialogue to find out my priorities. As it turned out I was able to repair the cushions and later decided to have the couch reupholstered. Needless to say, I didn't bother getting a quote from Mueller's.
    - Nanci S.
  • F
    Ivana's Trunk
    It was very disappointing. They did not receive checks in a timely manner when they sold items. At the end of the contract my parents went to the store to collect the items that hadn't sold and they could not locate items in the store. The owner didn't return calls when she said she would and quite frankly was hard to contact. The police are involved as well as the media so my parents can receive the money from the sales of their items and to help find the items that cannot be located. Bottom line- I might shop there, but I would NOT consign with this business.
    - Jill P.
  • A
    Ivana's Trunk
    This is something I could not have done by my self.  When a question came up I got a call and we kept moving forward until the job was done.
    The Senor moving management crew did the job from start to finish at a reasonable cost.
    - ANN b.
  • F
    Ivana's Trunk
    The pieces were a Lane Weather Master wicker rocker and love seat in perfect condition.  They were picked up in April 2014 and the rocker was damaged either during transit or during unloading.  (The rocker was placed on the selling floor in damaged condition.)
    Several weeks elapsed and when I had no further communication from the owner, Vicki, I stopped in the store to see for myself.   This is when I discovered the damaged rocker.  Vicki was unavailable and I was told to come back another time.  I made several more attempts to speak with Vicki over the next two weeks and finally was successful.  She apologized for not sending me the contract and not assigning me a consigner's number.  I wanted to take the love seat with me and leave the damaged piece.  She wanted to keep both pieces and offered me $450 cash for the love seat.  She also promised to have the rocker repaired and to forego her commission on that piece when it sold.  I agreed to this offer, trusting that she would follow through.
    Last week, I received a check in the amount of $166.67 for the rocker.  (The rocker sold for &250)  When I went into the store yesterday to speak with Vicki, she denied her previous offer regarding the rocker.  I left the store a bit wiser regarding consignment sales.....this was my first experience!
    I certainly would not recommend Ivana's Trunk to anyone who has nice pieces to sell.  The selling floor is unsightly, disorganized  
    and lacks respect for the consigners' pieces. 

    - Pamela B.
  • B
    Mullaly Furniture Finishing & Repair Service Inc
    Very expensive, but tedious, exacting work was involved.  Great care was taken to replicate the original finish.  Took a long time 2 1/2 months) from start to finish, but they did deliver on Christmas Eve.
    There was a problem with the upholstery, but that was taken care of cheerfully, promptly, efficiently and competently.
    In the end the chairs look great.
    - Ann P.
  • D
    Geek Squad - Best Buy
    I chose Best Buy because of their prices, because of my positive expriences purchases photo and computer items from them, and because I am a Reward Zone member, The sales person was very friendly, professional, and helpful. At the time, I felt really pleased with the transaction. I had to pay an extra $140 for installation, and she scheduled a day for installation, a week and a half later (that was the first available  appointment), and told me I would get a call the day before with a 2 hour time frame. I told her that I work in the mornings and would prefer an afternoon appointment, and she made a note of that.
    Turns out, BB subcontracts out the installation.
    I called Best Buy to complain. Their resolution was to send me a $50 gift card.
    If I had known that Best Buy would contract out to a company that made the whole situation so difficult, I would have arranged to hire a  company of my choosing to install the dishwasher rather than pay Best Buy and IMI to give me the runaround for three weeks. In the future, I will likely consider one of the many other options I have for appliance purchases.
    - Elysha R.
  • A
    They are excellent. Their product and services are very good. The items came even earlier than what they have promised. They kept us updated and that was very nice. My son didn't have to sit and wait for them all day.
    - HOWARD S.
  • F
    Sears Home Service
    January 21 - purchased dishwasher - on backorder
    February 6 - scheduled to be delivered and installed - installer would not even try to install
    February 9 - installer calls to confirm installation for next morning
    February 10 -  installer did not show up - turns out original installer cancelled order
    February 11 - manager in store - basically not her fault or her problem and not taking responsibility for installation
    February 13 - no dishwasher

    Today - never ever purchase from Sears appliance again.
    - Sue A.
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Custom Furniture Makers in Thiensville

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