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Home Health Care reviews in Superior

  • F
    Home Medical - Superior

    I had received a nebulizer about three years ago and a CPAP about 1 1/2 years ago as well as a wheelchair about 2 years ago or so from this company. The personnel are very friendly, but I discovered very inefficient in the ability to do their jobs.
    I had been calling them for over a year to get replacements for the CPAP and nebulizer as this is necessary for sanitary reasons. My health insurance fully pays for these costs so there should be no problem.
         After all this calling,and stopping by in person, they finally showed up on September 6, 2011. In the meantime, because I was forced to use old and unsanitary equipment, I had a bad lung infection which my doctor had to treat with antibiotics. The medicine worked, but I was very concerned about using the equipment. I even cleaned it the best I could once a week, but that
    doesn't replace receiving new clean and working parts which I needed. My nebulizer was so bad and the hose so worn, the hose kept blowing off the machine when I need to use it.  
         Heidi, the therapist finally did come out on September 6, 2011 and replaced parts for the nebulizer and CPAP (I'm supposed to have them replaced every 3-6 months.) I showed her the wheelchair's condition (I need it every day.) and she said she would put in a work order for it and as soon as it arrived , a technician would come out to fix it. So far, nothing has happened with that yet and today's date is October 26th 2011. Since Heidi was here, my husband went in 3 times to see what was going on. Each time, they apologized and said that the work order had not been turned in and they would write up another. Today, they wrote up another work order (so they say) and I'm still waiting.      During this time frame we've moved and gave them our new address which they seemed to forget to enter into their computer. I think they might have gotten the address ok now since Heidi did show up the one time. 
         If you have someone you care about and take care of, please go somewhere else to get your medical supplies or you will be basically supervising that Home Medical business to make sure they do their job. They are not professional at all with the experience I have had with them.
    - Dianne E.
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Home Health Care Providers in Superior

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  • firstSTREET

    1998 Ruffin Mill Rd
    Colonial Heights, Virginia