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Auto Shop reviews in Sullivan

  • F
    Safelite AutoGlass
    By far the worst imaginable experience I think you could have getting a windshield replaced. Paul came to my home to replace the windshield on my car which is 6 months old.  I inspected the windshield after the tech competed the job and the new windshield has a 2" scratch, a defect in the tint, the tech put pry marks in my cowling, and the molding around the windshield didn't even touch the glass on the drivers side. Safelite was notified and they agreed to install another new windshield and correct the problems but this time i had to take it to their shop (40 miles away). They scheduled for the first appointment on a Saturday morning. Upon arrival the tech said they did not have the parts or the windshield as they were only going to "look it over" for that appointment!!!  What a complete waste of my time. Safelite corporate apologized and rescheduled for the next Saturday and another 40 mile one way drive to their Pewaukee shop.  Upon arrival I was told it would be a 1 1/2 to 2 hour appointment.  I could have a seat in the waiting room and the technician would come and find me with any questions.  It was about 9:20am when I finally saw the car leave for the work to be completed.  A short time later the technician came to get me so I could point out the problems.  I pointed out the scratch, the tint imperfections, the molding problems, and the pry marks on the cowling. He told me it was normal to have pry marks in the cowling as they have to get it off somehow and there will always be gaps between the molding and the window.  He did not mention the scratch or the tint imperfections.  He asked me what I would like him to do to make me happy and I said I'd like it to look like the new car I originally brought in:  no scratch in the windshield, the molding properly applied, and the cowling replaced.  He told me he "obviously" did not have any of these parts in house, he'd have to order them and reschedule.  I informed him the parts were ordered and ready for install.  The 9am appointment was to make the fixes.  He said he'd talk to his supervisor, maybe he already ordered the parts.  At this point I had someone pick me up so I wouldn't have to sit in the waiting room.  I left my number and asked to be called with any questions, information, or when it was done.  By 10:15am I had heard nothing.  I called to see if it was being done today or not.  After a brief hold I was told the technician would call me back in a few minutes.  20 minutes later I called again.  After another brief hold I was told the parts were there, the car could be done today, but it would take hours to do it as they have other appointments scheduled and It probably wouldn't be done until 5pm when they close.  At this point  I called corporate and explained the entire disaster again and questioned why i now have to be squeezed in when i had a 9am appointment and what reasonable business would expect a customer to wait their for 8 hours? Corporate offered a $50 rebate for my inconvenience. The car was not finished until 3pm so another 6 hours wasted waiting. Fortunately they did an excellent job this time which is what I would have expected the first time around.
    To summarize: Who in their right mind would do business with a company that says pry marks, misaligned molding and trim are normal and to be expected?I  will never do business with them again and will do my best to let everyone know just how poor the service is. AVOID!!
    - Joseph N.
  • A
    Kurth's Automotive
    They have good price and good and friendly service. There was a business that was there under a different name and he bought it out so I gave him a shot when he did that. I didn't know who he was and what kind of service he would provide, but I decided to give him a chance and it turned out that he was really good, and he covers his work. Everything is just right so I will go back to him. Even if he would be higher on the price I would still go to him because I trust him and that is kind of important. We had another thing in 2011 that we had done on the same vehicle for $1300.
    - PETER H.
  • A
    RT Automotive
    We have used RT automotive for the last 7 years. Randy (owners) is very honest. He tries always to get the best price on parts, oil etc. to help save us money on his services. Randy is also proactive on checking internet and finding if there are issues with your make and model car. So he will suggest on what to do if your car model might have future issues and what can be done to prevent a more costly breakdown.
    - Rick B.
  • F
    D & D Automotive Repair
    I dropped off my vehicle for the above mentioned problems the evening of the September 25th.I called and spoke to Steve the afternoon of the 26th and I was told the car would be ready for pickup. I picked up my vehicle and paid the bill for a fuel pump/sending unit, and a front hub/bearing assembly to the tune of $958.I drove it to work the following day and noticed the bearing noise was still there and the gauge was still reading a 1/4 tank too much. I called Steve and he scheduled me for the 31st to fix it again. I picked up the vehicle on August 1st and was given another bill for $485!  They replaced the rear bearing/hub assembly and calibrated the fuel gauge. The bearing was now fixed but i was still charged full price for the front bearing/hub assembly from the first visit which didnt need replacing and the fuel sending unit for the fuel gauge  which is still exactly the same as when i brought it in. I have now paid $1,443.75 essentially for a rear bearing since the front bearing and the fuel sending unit didn't need replacing as the fuel gauge is still broken. Steve said "sometimes this happens" and would let me know if they thought of anything else. Needless to say I never heard from Steve even after leaving a message that i was not happy paying full price for all the unnecessary repairs and the fact my fuel gauge was never repaired.
    Completely dissatisfied with the total lack of customer service and effort to make things right.
    - Joseph N.
  • A
    The Garage
    They give great service and have fair prices. They do a great job. I'll continue to use their services in the future.
    - jack k.
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Auto Shops in Sullivan

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