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Flooring reviews in Stevens Point

Real People ~ Real Reviews ~ Real Results

  • This review is for the Carpets Plus loacation in Plover, WI. The salesperson, Mark, was knowledgeable, friendly and took the time to answer all my questions. He returned my calls promptly and explained every step of the process. The installer was fantastic. He arrived on time and took the time to prep the old floor, which was in horrible shape. He was patient while I decided on the pattern of the tiles. He was extremely knowledgeable and was a perfectionist during the installation, which I greatly appreciated. He was considerate about not inconveniencing us in any way left everything cleaner than when he started. I would highly recommend Carpets Plus, and would request Wayne as the installer. Great job!
    - B.D. F.
  • They did a good job on the living room floor, though there were a few spots in one area where the finish pooled and left brown blots. That would be covered by our rug, so it wasn't a big deal. However, in the threshold they installed, the wood pieces are all different widths and lengths; one little shim is a very light color, so that the spot jumps out at you. Finishing brush strokes went onto the dining room floor, against the grain. We were dissatisfied and called to have them come back to fix it. They did come back 10 days later. They gave no apology, just said that the finish must have dried too quickly. They refinished the threshold, without charge to us. However, there are still streaks going the wrong way on the dining room floor near the threshold. Those streaks were not there before they worked on the living room floor and threshold. The streaks will not be covered by a rug or anything else. They're right there in the open. We are not happy. And here's the kicker. At one point, my husband and I walked outside to the garden for a few minutes. When we came back inside, the workers were gone. They just left! They never asked if all was well now and if we were satisfied with the work. Frankly, we are not
    - Roger N.
  • The tile was not cut properly to set next to the wall, and corners had cuts about 2" out from the wall that had to be glued down, there were a couple rips coming out from the wall about 3" that had to be glued down, which is very noticeable (looks as though a blind man cut the tile)! The wood floors that were initially installed were not the color we had picked out, but the owner Sherrie, tried to convince us that we had picked out a pink hued floor (thankfully I still had a sample from them). After a couple of months, of half a floor installed, they finally came out and re-did it. The wood floor also had chips out of it, that we were blamed for. Everytime I would call, the owner Sherrie, would try and tell me, "it's normal for the wood to pop up in the summer time", "the wood is not suppose to sit next to the wall, so it can breathe" (despite it sticking out from under the trim). The carpet installer (the owner's son) let staples (at least 63 that I had picked up, after stepping on them and it going through my foot), they didn't clean any of the staples or nails up after installing the carpet. They didn't bother to vacuum up after installing the carpet, and it left an awful mess. Nails were sticking up around the fireplace stone floor, which Sherrie told me, "just take a hammer and pound them down". Why I had to clean up after her son is beyond me. In the basement room, that her son was working on, he forgot to tack the carpet down in one corner, about 3-4' down each wall. They also left a grease stain in the middle of the carpet, which I was told to clean up with water and a rag. Eight months after the carpet was installed, the carpet was coming out in tufts, when I called Sherrie, she told me we probably dropped 'acid' on the floor; when I told her we hadn't dropped anything and if acid was the dropped, it should 'eat' through everything, not just loosen the carpet to come up in tufts, she advised we probably did something, cause it wasn't the workmanship. I told her it was doing this at the seams, and she said "that is normal"; even though I told her there was a 3" hole where the carpet was missing. Finally her husband/co-owner came out and said, yes, there was something wrong with the carpet. Three months later, they are here to rip it out and re-install. Now I see the padding, doesn't even go to the wall, it sits about 3" shy from the tack strips. Thankfully she sent skilled carpet installers this time, and not her son. Whenever we had a concern, the owner would tell us, 'that was the way it was suppose to look', or it was our fault that there were lumps under the carpet, and it was normal for the wood floor to buckle even when you have the humidity level at the correct setting. It was worse than pulling teeth, trying to get them to fix their mistakes. Her son was one of the installers, and upon installing the carpet on the stairs, he forgot to do the section of the stairs between the top step and the landing. I asked them to hold off putting down the padding if the floors were really bad, so that I could sweep or vacuum, but when they took a break and I went downstairs, the padding was down, I could see next to the wall that there were dead bugs, and all sorts of "crap". When they installed the living room carpet, he came out and asked if the seam was ok, or if he should re-do it; there was a 1/4" gap between the two pieces, and I said he needed to re-do it. One of the installers told me that Sherrie had cut the carpet wrong, thus the seam was going to be close to the middle of the room as opposed to "off to the side". I have photographs of all the "mistakes and mess" that they made.
    - Valerie B.
  • Very happy with the entire process and the end product. Will have him back to do the kitchen when the time is right. Mike was very friendly and enjoyed his company.
    - C G.
  • unknown
    - Matt R.
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Flooring Installers in Stevens Point

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  • T.H.I.S

    675 Ridge Rd
    Mosinee, WI