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    Natashia Nicole Photography
    My husband and I signed a contract to have Natashia photograph our wedding on Sept. 23, 2017. We had been talking to one other photographer at the time, but decided to move forward with Natashia because she was very well spoken and had her bases covered in terms of contingency plans (which no bride wants to think about the idea that the photographer she picked won���t be at the wedding, but it was nice to know she had plans in place). We booked almost two years out, so we waited some time before taking engagement photos. When it came time to set up a session for engagement photos, it took a little while for Natashia to respond, but nothing extreme or unexpected considering we emailed at the start of wedding season. Engagement photos went very well and we had a lot of fun taking those pictures. We felt like they were natural and we loved that Natashia showed us pictures of poses to recreate rather than telling us to ���act natural���. Believe it or not, it isn���t easy when you���ve got a professional photographer taking pictures to just act like yourself. When we got our engagement photos back, we were ecstatic. Being an professional event coordinator, I was pretty on top of my game with the details part of planning. We asked to set up a meeting with Natashia to go over our timeline a little earlier than she normally would have, but she sent us a few things to fill out to help her prepare, and we had a very smooth, very efficient meeting to discuss the timeline of the big day. We felt really good about where things were at and had no concerns at the time. After we met on our timeline we started hearing less from Natashia. We knew she hadn���t been in the best shape health wise so we weren���t too concerned, as she���d been open about that with us, and we trusted her professional judgement that it would not interfere with our wedding day. It came time to turn in our final payment. I had emailed her about a week before it was due, and didn���t hear back until we received an invoice via email three days before the payment was due for the incorrect amount due. I responded almost immediately stating that it was incorrect, and I���d be happy to submit the payment once we had an invoice for the correct amount. I never heard back from her. We emailed, called, and texted every day multiple times a day to get a corrected invoice from her, stating that we weren���t comfortable paying until the statement reflected the correct amount. Finally the due date came, and we finally decided we had to get the payment in otherwise we would risk not having a photographer. We called and emailed Natashia stating that we would be dropping off a check for the correct balance due, not the amount listed on the invoice she provided. We dropped off the payment, but never received any response regarding the multiple messages and emails we���d left for her regarding the incorrect balance due. Eventually we did get a zero-balance invoice, which put our minds at ease. Over the next 3 weeks leading up to the wedding we had tried to contact her regarding a couple small questions, again with no response. It was nothing urgent, so I didn���t think much of it, and I worked with her half sister (her second shooter), so I was able to get my questions answered for the most part through her. The week of the wedding we had tried to contact Natashia regarding some logistics that had changed last minute, and we wanted her to be aware. We didn���t hear from her until the night before after the rehearsal dinner, at which point we had changed the timeline back to the original plan. The original plan was much harder for the groomsman logistically speaking, but because we never received confirmation from our photographer that she was on board with the new plan, we had to switch back to ensure we were getting all the pictures we wanted. Finally, the day of the wedding came. Natashia and her second shooter showed up pretty close to on time, and jumped in right away with taking pictures. I was pretty happy to see that. I then realized that the second shooter wasn���t taking pictures, and they had spent a significant amount of time on the detail shots (shoes, invites, jewelry, etc) and hadn���t gotten pictures of any of us getting our hair or makeup done. I figured I could do without as we had a videographer there, and I knew they hadn���t gotten some of those shots. Just before it was time to get dressed we realized my veil never made the trip 2 hours north for the wedding, and was nowhere to be found. My bridesmaids were calling the bridal salon and seamstress to find it, but everyone said it wasn���t with them. Natashia offered to have her second shooter drive halfway to Wausau and meet whoever had the veil if we managed to track it down. I thought it was above and beyond for her to offer that because she saw how devastated I was. Ultimately, we did not find the veil for the wedding, but the fact that they were willing to do that to ensure I had all the pieces I wanted was great. I lost track of Natashia for a little while, and my bridesmaids informed me she was taking pictures of the guys before the wedding. Everything went well leading up to and through the ceremony as well as during the receiving line. When family photos started it almost seemed like Natashia was too good for us��� She spoke to her ���second shooter���, who picked up the camera all of 2 times the entire day, and was basically more of an assistant and then her second shooter communicated with the family about positioning and who was on deck for portraits next. She was very standoffish and we have had multiple family members, if not most, comment on her attitude. We sped through bridal party shots, and got inside for dinner. We are missing a photo of a bridesmaid/groomsmen pair walking in during the grand march (which is really unfortunate because it was my brother and his wife). We also noticed that Natashia and her backup both disappeared during dinner. Part of the agreement was that there would be someone taking pictures at all times, and that while one was eating the other was photographing, then they would switch. While I didn���t see with my own eyes that they ate dinner at the same time, there���s a 45 minute gap right through dinner where no one in our bridal party or family saw photos being taken. After my husband and I finished eating we were rushed outside for sunset photos. While we understood she had been very busy with weddings all summer, we felt uncomfortable because instead of ���Tyler put your hand on her waist��� or ���Chelsea stand in front of him��� it was ���Groom do this��� ���Bride do that���. It felt so impersonal the entire time. Once we got back inside we didn���t have much one on one time with Natashia and we mingled with our guests, danced, and enjoyed the night. One thing that I made very clear was that I wanted candid, behind the scenes, cute moments of my husband and I. We gave her plenty of opportunity, and I don���t have a single one in any of the pictures we received. There was also a good chunk of time, probably an hour or so, where I saw the second shooter sitting at a dining table futzing with the camera, not actually taking pictures. Natashia was nowhere to be found either. I���ll be honest, at your wedding you don���t have a lot of time to make these comments, and sometimes you don���t even realize the comments need to be made because you���re so wrapped up in spending time with your new spouse and loved ones that you don���t realize what is/isn���t happening. About a month after our wedding we saw she posted a blog gallery thing for the wedding that she had shot just the weekend prior, yet we hadn���t seen a single image from our own wedding a month earlier. We felt that while it is her call to post images in her blog that fit her image and brand style, it was very unfair to us and to other couples who had also been waiting for images that this bride and groom got so many edited images from that blog post but all we had was one or two images from a sneak peak. When we finally got our gallery we were thrilled with the quality of the pictures and the shots she had gotten. Of course this is when we realized we had no candid, behind the scenes shots, which was so upsetting because in our initial conversation with her she said that those were some of her favorite shots to take and were must haves on her personal list of shots to take. Ultimately, we had so many excellent photos and still have the important images to remember the day. When we received the link to the online gallery, her email said we would be receiving a flash drive within the next few days in the mail. Two weeks later, we still had received a flash drive. Over the course of the next 3 months (Late november through February) we tried contacting her on multiple occasions with no response whatsoever. It wasn���t until we requested a copy of our signed contract that she responded and said she���d be happy to email us the signed contract, and��� ���I was going to check in with you anyway because we���ve had a ton of clients that haven���t received their USBs from the company we order them from. We have weddings back into June that never received them, so we are now re-sending them from our office directly.��� Quite honestly, not only did this seem like a cover for not responding to our multiple contacts on this exact issue, but if it were a real problem that USB���s had been neglected, she would have known had she been checking her email and her phone that we were among the clients who didn���t have ours yet. Per our contract, through her online portal system, we were also owed a memorabilia box with printed images, but we still haven���t received that. Overall, she presents a quality photo, but she is not the photographer to work with if you want open communication, personable attitude, or an actual second shooter.
    - Chelsea S.
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