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Appliance Repair reviews in Saukville

  • A
    AHandyPapa LLC
    Fantastic! I called Andy and left a message looking to get a service time setup. He called back in less than 30 minutes. We discussed the problem I am having and some of the symptoms. He leveled with me and said that due to the age (17 years) and the symptoms I'd be better off looking to purchase something new. I did not have to pay for the advice, which is great! I will call Andy for my future needs and I would recommned that others do so as well.
    - Jeff I.
  • C
    Mr. Holland's Heating and Air
    The technician drilled a couple holes in our duct work and used a camera to show us the inside of the duct that connects to the external portion of our AC unit as well as the internal coil housing. He identified that the internal section near the coils had deteriorated due to water leakage and mold growth (which was pretty obvious from the view from his camera) and that the system had clearly not been well maintained. (I should point out we bought our home last fall and were aware that the AC unit was over 25 years old and the duct work near the furnace was patchwork at best, but we were unaware of how bad the section near the coil was because a different HVAC contractor hadn't drilled any holes to look). He also identified that the duct leading to the external portion of the AC (and other parts of the house) was dirty and dusty. He advised against running the AC anymore until repairs could be made. For the purposes of diagnosing our problem and highlighting the areas of concern, he was very helpful and provided us with what we felt was good information. We asked how much it would cost for a range of options to solve the problem - from A) replacing the duct work and removing the AC coil (leaving us properly arranged duct work, but no AC to B) replacing the duct work and putting in a new coil (and not replacing the 25 year old external AC unit) to C) replacing the duct work, coil, and external AC unit. He supplied us with information on options A and B, but at no point gave us any relevant information (products, cost, etc) for replacing the external AC unit despite the fact that we had indicated our willingness to consider full replacement at least twice while he was in our home. I did not press the issue of this lack of information because the technician seemed more interested in discussing the importance of having our ducts cleaned and signing up for Holland's Comfort Club, which is a service agreement with some benefits for a monthly fee. He also suggested briefly that if we were to consider full replacement, that we would need to have some kind of home heat assessment done based on square footage of our home and the number of windows, which sounded both expensive and bogus. Finally, after my wife and I indicated (multiple times) we needed time to consider our options, it was obvious the technician was applying some unnecessary pressure to have us make a more immediate decision - which was definitely not helpful and unappreciated and told me I wouldn't be further utilizing any services provided by this company. Overall the service we asked for was competently performed and punctuality was not a problem at all; however, the high pressure sales tactics and the focus on duct cleaning and the service contract were a definite turn off.
    - Steven B.
  • F
    Was unable to reach the company or get a reply.
    - Kevin S.
  • A
    - SHERI C.
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Appliance Services in Saukville

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