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There are 18 highly-rated local HVAC contractors.

Hvac Repair reviews in Rice Lake

  • F
    TriStar Heating & Cooling LLC
    At first all seemed well as they were prompt and reasonable. I can't get a furnace filter to fit because they messed up on the installation of the duct so I have to cut a filter apart and resize it each time. We were supposed to be on an annual maintenance program for which they never showed up. Turns out they went out of business and left the area.
    - Holly N.
  • A
    WWJD Heating & Cooling LLC
    He arrived on time as we agreed. He was thorough and repaired a loose wire in outdoors condensor. But more importantly, he explained what he was doing. Advised me on any routine maintenance that may be required when I asked him. He showed me how the equipment worked. I am a new resident in this home and he explained the function of the equipment and how to monitor properly. And most importantly he was professional, polite, and did an excellent job, quickly identifying the problem. Although this was not a big money maker for him he acted like I was the most important customer of the day. We had never previously met. I got his name from Angie's List. He was prompt, curteous and helpful. Yes, I would definitely use him again and recommend him as well.
    - Karen K.
  • A
    ALDERMAN HEATING & AIR COND
    I had Alderman's install a new air conditioner about 7 years ago and I was impressed with their service and price, therefore, they were the first ones I contacted when I needed a new furnace. I don't think you can do much better than Alderman's.
    - Phyllis C.
  • A
    Dirks Heating & Cooling Inc
    The Sales Rep that came out and was very though and professional. He offered different options for the furnace replacement and also water heating. He also asked if we had any rooms that were colder than others or any other issues and he made suggestions to correct the issues. I had done research on whole home dehumidifiers but other companies did not know any or much information about them. Dirks has installed a few of them and the Sales Rep has one in his home so he gave me some firsthand information on them. They came out when they said they were going too and notified us when a part needed to be ordered and they would be back the next day to finish. I did have to call and have them return the next week to fix a couple of things but everything is working good with no problems.
    - Kathy R.
  • F
    Wiersgalla Company Inc
    I hired Wiersgalla through my contractor.  The technician came out day one, to look at the job and estimate what it would require, he then returned 3 days later to perform the job, this took six hours.  Within a day we heard a whooshing sound coming from the pump next to the boiler, and it was apparent something was wrong, this had never happened before.  We called Wiersgalla and they came out and fixed it shortly after.  The technician was polite and we haven't had problem with the pipes or boiler since.  The Major issue came when the bill showed up for $1,300 including:
    1. 1) A charge for 1 hour ($85) of work the day he came to look at the job, when I pushed back on this Wiersgalla told me it was for "service technician goes to the job site to view the project, mobilizes equipment, materials etc. to perform the work."  This sounds a lot like an estimate to me and they claim to give free estimates, but this charge was not reversed.
    2. 2) My contractor was on site the entire day doing work on the basement, he said the technician was only here 6 hours, and that included time to make a parts run (so much for that 1 hr assessment to make sure they have the right parts).  But the bill reflected 8 hours of work done.  So they overcharged by at least 2 hours ($160)
    3. 3) When they came back to fix the problem they had created, I assumed it would not be something we would be charged for, WRONG, they charged me to come fix a problem I'd never had until they worked on the  system, 1.5 Hours or $127.50

    So after all of this I was pretty mad and my contractor was even more upset.  He wrote them a letter that the fair value of the work they had charged $1300 for was worth ~$750, and included a check and a detailed list of discrepancies.  Among them a $45 trip charge (I live 1.4 miles from their office) and their standard rate for trip charge is $35-$120, but I can't imagine how you get any closer than me to get that $35 rate.  Also my contractor said their markups were well beyond industry standard on several things, but that's not even the part I was most upset about.  I was upset about points 1-3 above.
    Wiergalla responded in a letter that they disagree with the contractor, stand by all of their charges, and offered a 10% discount that was available to anyone who visited their website and printed it off. 
    I called later and spoke to the office manager, and while he couldn't tell me how an estimate was different than what they did for an hour before starting the job, he was unwilling to remove the charge.  He also hemmed and hawed about why they charged for repair work, and said something to the effect of, we can't know for sure how that happened.  I've lived here for 2 years, never had a problem like that, it started the day they did the work.
    After posting a review on Better Business Bureau, I've had, and am in the middle of, a long back an forth with Wiersgalla.  They have not, at time of writing, substantially answered points 1-3 but has still stood by the bill they charged me.  I have now offered 3 times to settle the bill for most of, but not all they charged me, and they are standing by the initial (with coupon discount) amount.
    I will warn everyone I know about Wiersgalla, and if for some reason you have to use them,  I would warn customers that they have high prices for labor, parts, and trip fees.  I would recommend you specifically say the word "estimate" when they are coming to look at your job, or they might be charging you for it.  I would time your technician while they are their and clarify before they come to do any repair work to fix their own issues that it is covered and not a new charge. And if you still have an issue with them do not expect quality customer service.  Instead of looking to solve the issue I had and possibly remove some dubious charges and create a happier customer, they have dug in their heals and have no problem fighting with me publicly on BBB.org.  They even went so far as to give me a "lesson" on free economics and belittled my complaint that I just disagree with the fair market value of the work instead of answering my actual questions.  Being a small business owner myself (& the holder of a degree in finance) it was insulting and aggravating that they think they can treat customers in this manner and that the way to handle a customer complaint is to obfuscate their billing practices and keep repeating taglines about how many customers they've had and how many years they've been in business.
    - Kirby B.
  • A
    WWJD Heating & Cooling LLC
    He did an awesome job. Was very thorough and explained the problem with the furnace. I would recommend him to anyone. He was prompt in calling me back. Was very flexible about the time of the appointment and explained what was wrong so I could understand.
    - Cheryl H.
  • A
    Beranek Electric, Rice Lake
    Great right?
    - Boyd B.
  • A
    ALDERMAN HEATING & AIR COND
    .
    - Dianne K.
  • A
    TOWN & COUNTRY HEATING & COOL
    They came on time, got right to work, and fixed what was wrong. Excellent svc.
    - Kathy K.
  • A
    TriStar Heating & Cooling LLC
    I was very happy with the call back and the timely service call. The price was very good and he was up front with the price - Great service and I had no worries.
    - Shabree P.
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HVAC Contractors in Rice Lake

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