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House Cleaning reviews in Poynette

  • F
    Let It Shine, LLC
    Candis Corning stole all my Jewelry, I am currently waiting to see if we can recover any of it. Candis was arrested 5/24/17. I have attached a few pictures of my Jewelry that I found in PAWN AMERICA. Don't let this happen to you.
    - Karen H.
  • A
    Mother Earth Cleaners LLC
    After being disappointed by several cleaners I am happy to say that Mother Earth cleanrs proved that the third time is a charm!  After a little hicccup with locating the house...no biggie as they called and go direction....I found Julie and her crew to be delightful professinal and most of all THOROUGH!!  These ladies know how to clean!!!  Nothing was missed and attention to detail made all the difference!!  They will be cleaning my house on a regular basis and I am thrilled to have finally found a crew and a cleaning company that pays attention to the details of cleaning....cannot say enough GOOD things about them.  If you are considering hiring a cleaning company...this is THE one to hire!!  Very reasonably priced and so so impressed with them!!!
    - Lori R.
  • C
    Kayla's Custom Cleaning LLC
    The most recent  time I hired Kayla's, again for deep cleaning, I have to say that I was shocked that one of their crew flushed a lot of paper towels down our toilet and it overflowed the toilet.  I stopped counting at 10+ towels as I was more concerned in stopping the overflow.  We are on a well and septic so to flush anything like this is a big problem.  Personally I would not flush anything like this in the city either as it could have easily blocked off the toilet plumbing.  I also discovered, a day or two later, that they had broken a statue and put it back with the body of the statue upright and the head hidden behind another picture frame on the bookcase.  When I spoke with the company about the paper towel issues, they first asked if they were disposable cleaning wipes....I said no and even if they were the cleaning wipes,  I provided trash bags for them to throw things into and never gave anyone permission to flush anything like that.  They were definitely paper towels as the remainder of the roll was still in the bathroom and the flushed towels were the exact same pattern as the ones left on the paper towel roll.  Then I was told it was a matter of a lack of training and that some people don't know to not flush this type of material.  Now bear in mind, if someone is training, that's fine....but then supervision needs to be done on the job so they don't make these types of mistakes.  I was also charged $38 per hour per person (no discount for a 'trainee' rate) and felt that I should not be paying the full amount, that they had to wait a certain amount of time as according to our plumber the paper towels could clog the septic filters and we would not know that immediately.  Kayla's did agree to the reduced rate and to wait the time period for the septic as suggested by our plumber before payment was made.  I had intended on booking through them again if I did not have that same crew come out to the house but was told by Kayla that 'they didn't service my area any longer'.  Odd, they had serviced this area for other cleanings that I called and paid full price for their service - but now not covering it.  So moving onto another cleaner and hopefully one who trains their personnel a little more before sending them out to clean someones house at the full rate per hour.  Other things were missed in the cleaning process such as the top of the stove - they cleaned the hood range and the front of the stove but never got around to cleaning the top of it, which is where the cleaning was the most important as that is where the cooking takes place, vacuuming was good in some places, inconsistent in others and furniture was not pulled away from the wall (as requested) to clean behind it.  In the end Kayla's worked with me on the price, but something that was supposed to make my day stress free wound up being very stressful.  It is not inexpensive to have a crew of three come out and clean your home, and to have it not cleaned thoroughly (especially since I wrote down what was important for me to have done in each room and showed them the list - along with things they could skip)  and in the proper manner, not a good thing. 

    - Lori R.
  • F
    Dust Busters Cleaning
    Jessi and her husband showed up on time for the estimate, but right off the bat, Jessi started making comments about the amount of things in our home.  We have a very large, i.e. 3300 sq foot home, and are hardly candidates for a Hoarding show.  Most of the knick knacks (her words which I didn't take offense to the term knick knacks, but the manner and tone in which she constantly referred to them both in person and later in emails was offensive) are enclosed and I told her she'd not have to do anything inside as far as cleaning.
    Later that day I got an email saying they could not clean as they did not have time in their schedule (when jessi was here she indicated that she would be able to clean within the next few weeks) so I emailed her back saying thanks for letting me know I guess because I was confused as to how you leave here saying you can clean and then not have time?  Subsequent emails, where I did state that I found her tone/statements regarding our 'knick knack' amounts off putting resulted in a vitriolic exchange with her (and as it was during the day so I can only assume as she stated she is booked solidly that she was cleaning someone else's house at the time  the emails as they came via her phone) left me with a very bad taste for her lack of professionalism and plain old customer courtesy.  I found her to be unpleasant and have since found another company to come and clean our home.  I cannot, based solely on her lack of professionalism in my dealings with her, recommend her.  I cannot speak to her cleaning skills, she may be a perfectly competent cleaner, but based soley on the unpleasant interaction with her both in person and via email, I did not and would not hire her to clean for us.  I was told I was too 'picky' (her words) and I guess I am...I wanted someone to actually deep clean the entire house...which I was more than prepared to pay for.  Jessi could have simply stated that they didn't have time in their schedule to do the detailed cleaning I was requesting.  I would have found someone else and frankly wouldn't have posted anything here.  She lacks customer communication skills in my opinion and has an attitude that is not conducive to maintaing a satisfying client relationship.
    - Lori R.
  • C
    Roica's Cleaning
    unknown
    - Susan M.
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Home Cleaning Services in Poynette

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