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Home Remodeling reviews in Portage

  • A
    Mad City Windows & Baths
    Perfectly. They were very professional and pleasant to deal with, arrived when they said they would, and completed the work in the agreed-upon time. They cleaned up when they were done and asked for my suggestions and input when appropriate.
    - Carol B.
  • A
    Stone Concepts Llc.
    Being a newbie to remodeling can be a scary and daunting challenge to find a reputable company. I found Matt, checked him out thoroughly and read all his reviews. I finally decided to have him help me pick out a granite countertop and design a stone backsplash for my kitchen with the color palette I envisioned. We visited the granite showroom and the tile store and found exactly what I was looking for with his design help. The project was completed as promised and stayed on budget. Matt is truly a pro along with extensive knowledge and excellent workmanship. All I can say is WOW! I consider him a talented artist. I will definitely hire Matt again.
    - Mary H.
  • A
    Sand County Contracting LLC
    Overall, I think it went rather well.  Based on other estimates I had, I don't believe their final price was out of line.  There were  extensive repairs required to flooring, studs and even trusses once they demolished the existing bathrooms.  They removed 50 year old pipework and plumbing and replaced it with new, modern plumbing. I had the master bathroom made into a genuine master bath with a tub when previously it had been minuscule with a tiny shower and vanity.  The old fixtures were very dated and sad,and virtually nothing had been changed from the original other than for minor repairs.
      I contracted with them in early April and they started work on 16 April.  I asked that they complete everything by 20 June and they only missed that by a week for the regular items to be completed.  They did return for a single change to a linen closet in July that I requested be adjusted.  I was fortunate that I did not live in the house until 20 June so they often had the house to themselves to work.
      The employees who did the work were courteous, professional and, for the most part, personable.  When I was concerned about the overall look of a piece, they tried their best to accommodate me and worked to meet my requirements.  My sole concern was a manager who made a unilateral decision concerning a shower door I had specifically not requested and had not included in the design. I do not like decisions made for me. The project team installing it showed me an option much more to my liking.
      And the bathrooms are beautiful.  I am delighted with them.  I would possibly use Sand County in the future if I did not find another company with the same level of quality.  Unfortunately,  their sole cabinet vendor is Wood Mode and I am interested in other vendors, and my next project requires additional work.
    - Ann Marie F.
  • B
    Waunakee Remodeling
    Their prices was out of line. It was a little bit too high. They wanted to take the whole thing over and I did not like it. I heard they were good but I did not like how they were planning the remodeling. They had a representative or a saleslady come out. She went through what we wanted but they wanted a different thing. They are trying to give us a code of trying to put a bathtub in. They were trying to do it their way. It was not what I wanted. She did not want to work with me. When I told her how much we are willing to pay, it was too way out of the budget. We went the other way. I was willing to do what they wanted. It would have been okay. It took forever to get a response back. They kept saying that they were on vacation. Everything was on their timeline and I cannot get a hold of them. I might not go with them. It took weeks for them to get back. They would not answer right away. Their professionalism is just fine.
    - Jean A.
  • F
    Majestic Oaks Fine Woodworking, LLC.
    It started out fine.  We were told things were on schedule during the first 5-6 weeks of being gone.  When it came time for them to install our cabinets, MANY things were either left untouched or hadn't even been ordered yet.  We were undergoing an entire kitchen remodel, floor to ceiling, everything new.  The final finish was brushed on inside the kitchen.  The smell was toxic, and shouldn't have had to be endured ( it was so bad our drywall guys left their job up on our 3rd floor).   When that didn't take, because it had so many runs in it., they had to come back a week later and sprayed those toxic fumes;  still yet again leaving runs.  After that it took them 4 days to hang the cabinet doors.  All in all, there were way too many things that went wrong, that were "out of their control".
    - Lewis C.
  • F
    R-N-R Construction of Portage LLC
    The company was in a big hurry to start the job. I did not sign the contract until after I had the items that I purchased on premises except for the door which they picked up and took to the cabinet company so they could match the door to the cabinet and jamb. From the start, the company was always in a hurry to start the job. The contract was signed on a Friday with construction to start on Monday. I asked when they would start and the office manager did not let me finish, but said between 7 and 8 on Monday. The company did not arrive until after 8:30. They were already late. I was told by the licensed general contractor (LGC) that the office manager (wife) told me between 7 and 8 at the shop. Now, why would I want to know when they would be at the shop? They could have been at the shop until midnight and then come to the house. The LGC brought all of the "sub-contractors" to the home for introduction. Once this was done, the LGC washed his hands of the job. I saw him at the site once when he had to come and fix a water leak in the plumbing done by the Main sub. Otherwise, I only heard that he needs his money from the Main sub. Once the work began, the electrical and Main subs were talking and I heard that the Main sub did not want this job. He wanted another job in the Wisconsin Dells. He did not bid for this job and did not want it. He did bid for the Dells job. Interesting that a LGC would put someone on a job when they did not want to be on the job. They began by removing trim, then other items and they placed all items to be removed from the premise in the living room. Included in this pile was the baseboard from the hallway. This trim was from the area where the wall was to be replaced. I had to retrieve the baseboard from the truck so that it would be here for reinstallation into the hallway after the drywall was done. I have a linen closet in both the bathroom and the hallway. In the hallway, the drywall was to be removed from the door jamb of the bathroom door to the jamb of the linen closet in the hallway. In doing demo, one of the two subs doing demo, one electrical and the Main sub, they did not take off the trim on the linen closet in the hallway. They used a reciprocal saw to cut the drywall along the door trim. In doing so, they damaged the trim. I pointed this out to the LGC and he told me to tell the Main sub to varnish the trim. Not to sand smooth and redo all the trim, only varnish it. The trim was damaged badly and you could feel the jagged cuts to it. I passed on the information to the Main sub. In their infinite wisdom, someone measured all of the studs from outside edge of bathroom door to outside edge linen closet to a certain length, cut all of them and had them hanging from the ceiling. The electrical sub then drilled holes in some of the studs and ran the doorbell wire through it. He also began the electrical. I had to stop them until they determined the wall thickness for the pocket door so that both walls would be the same thickness. Now I had the tracking for the door in the garage. They knew that I had purchased it because I told the LGC that I did. However, he apparently did not tell the subs on the job this because they were calling around to find the tracking to read the instructions. We did find out that the pocket door does use a standard size wall thickness. After a while, the Main sub called and left because both subs were getting in each others way and nothing was getting done by the Main sub. From the start, I constantly heard from the Main that he could not get anything done when other people were at the home. This began with the electrical sub, then with the cabinet sub for each time the cabinet sub was here. The next day, the Main sub came in and pulled the door bell wire out of the small studs and ripped out all of the small studs which were measured, cut and drilled. He then proceeded to build a new header. After installation of the new header, he drilled holes in the new studs and reran the wire. When the LGC called me to tell me that the Main sub was not coming in to work, I told him about the water leak. It took over 2 hours for the LGC to come in and fix the leak. When he did, he took one of my tools and used it without even asking for permission. I did not even see him take the tool. This was not uncommon through out the whole job. If they needed a ladder, the used mine, if they needed a pliers, they used mine, if they needed a broom handle to paint, they used mine. All of this without asking first and sometimes without asking at all. In the case of the broom handle, the Main sub that did the painting did not even bother to clean the paint off of the handle. On the third day of the job, the Main sub was doing framing and installation of the bathtub. At this time, he started asking me when the cabinet company was coming to measure for the new linen cabinet to be installed in the bathroom. I told the Main sub to contact the LGC since he was the one doing all of the scheduling or so I thought. I do not know if he called the LGC and the LGC ignored the call or if he did not call, but everyday, more than once a day, I heard, when is the cabinet sub coming in to measure, build the cabinet, install the cabinet and lastly put the doors on. The cabinet sub built the cabinet wrong because the Main sub told the cabinet sub to ignore what I told him when he came in to measure. So instead of having a straight line from wall to wall in front of the tub and cabinet there was a jog. I did not want an jog in that wall and I told this to both the cabinet and main sub at the same time. After the bottom part of the cabinet was in the opening, I saw that there was a jog and told the cabinet sub that I did not want this. He then pulled out the cabinet and took it back to the shop. So then the Main sub began on "When is he coming back with the cabinet." I heard this numerous times. He would not have had to go back to the shop if the Main sub had not told the cabinet sub to put a jog in the wall. Interesting, that a person who does not own the home can change a plan without homeowners consent. The Main sub, on the third day, also began talking about how he had to have the framing done because the LGC wanted his money. I heard from the cabinet sub that he called the LGC or the office and told them he was coming down to measure the cabinet. I do not know how far it is, but the cabinet sub is not close by. Now the LGC has both my cell number and land number and my email address. They did not bother to contact me to let me know that he was coming. Keep in mind that I had no doorbell from day 1 of this job until 3 weeks later. So I could have been home, but in the back room. Since I had the air conditioning on, I would have closed and locked all doors and windows. When the Main began tiling, I asked him if he had the tile diagram which I drew and gave to the LGC. He looked at the documents that the LGC gave him and it did not include the tile diagram. Therefore, I had to pull my copy and have it available. I did redraw it using the corrected size tile. The Main sub told me that he never saw the diagram. Interesting since the LGC told me he discussed the original tile plan with the sub that was going to do the work. While doing the tiling, the Main kept asking me which tile to use where. I had 4 different tiles. There was only one place where the wall tile incorporated the floor tile which meant that he had to cut the tile down to fit. Otherwise, the tile was in the size and shape needed except for cutting where necessary to install. I did not buy a flashing for the soaker tub, but had a tile wall built below the tub which is the flashing. The Main tiled the wall behind the tub and then began the wall flashing. He did not want to match the tile pattern on the flashing pattern with the pattern on the back wall. I told him it had to match. When job was almost done, the Main sub pointed out that the electrical sub did not put in a round junction box for the light fixture correctly because it was not in the drywall, it was behind the drywall. It should have been in the drywall. In looking at pictures that I took, it appears that the electrical sub did put it in correctly, but the Main sub cut the hole in the drywall too high. This is based on the fact that the bottom part of the round junction box is in the drywall and as it goes up, it gets farther away from the drywall. Since he was doing the drywall, he could have put the sheet of drywall down and fixed the box, but he did not and you cannot tell me that he did not see this problem. This is no different than when I pointed out nail popping on 3 of the walls surrounding the bathroom. If I pointed to only one nail, he only mudded that one nail and left the others as they were so that I would have to point out this problem again. When the Main sub got part of the bathroom done, on a Friday, he called someone and ordered concrete board and that was all that I heard. This call was made before 1 p.m. On Monday, the Main sub came in and wanted to know if they brought his order. I said no one was there. For about 2 hours, the Main sub only had to shim the bathtub because he had no material to work. Also, when doing the plumbing for the vanity and the tub, he would call for parts and I know that on numerous occasions, the wrong part would be brought. Finally, on one of the parts, I overheard him say that it was not correct, but he would make it work. Interesting that they had to make something work when a correct part could have been bought. The walls were dry walled and the concrete board was up and I asked the Main sub how he was going to anchor the pedestal sink to the wall since I knew he did not put a wood backer board in the wall. This is when his "bent out of shape" mode began. At this point he told me outright that "All pedestal sinks have the anchor holes 16" apart and the studs were 16" apart so it was not necessary to put one in. "Even if they are not 16" apart, we can use toggle bolts". Interesting that the room was gutted to studs and he would use toggle bolts. So, he took down the concrete board and then had to put in the wood backer board. Now here is the good part. He already shipped out the thick, 2X6 or 2X8 wood to the shop and so he only had 2X4s for the wood backer board. The cabinet sub was here installing the cabinet and the door jamb and trim. He had his nail gun in the house so the Main sub decided to put the damaged piece of trim back on the linen closet door and the baseboard on. the cabinet sub told the Main that he had the long nails, staples in the gun and he did have medium and short ones available. The Main started installing the trim and when he put baseboard on, he nailed the baseboard through the wood, the drywall and into the pocket door. For some reason, I went in to check on what was being done and I noticed that the door was crooked in the opening. I asked the cabinet sub why it was crooked and he tried to open the door to no avail. This is when he told me it was stapled to the baseboard and I should not tell the Main sub he did this because the Main would get bent out of shape. I then pointed out that he had to fix the trim on the door that they damaged and so he had to pull the trim and baseboard off the wall again so that the door trim on the linen closet could be replaced. While the cabinet sub was at the home, they asked who was doing the trim the bathroom door. I told them that they were and someone said the this was not true. I then went in to check an email I received from the office manager that said my original estimate increased because the cabinet company was going to do the jambs for the pocket door and would be staining the trim for the bathroom door. Originally, I learned that the trim was coming from Menards, but with the new email, I believed it was coming from the cabinet company since the email states that the cabinet company was doing the jambs and staining the trim. I therefore paid for the cabinet company to stain trim that was purchased at Menards which was already stained. I do have a hard copy of the email dated Aug. 7, 2009 in which this is stated. When the cabinet sub came back in to put the doors on, I told him we had to tell the Main sub about his stapling/nailing the baseboard to the pocket door because he was going to reinstall the baseboard. The cabinet sub told me he did it. The Main was mudding and taping the drywall and we were discussing the drywall and I mentioned spraying texture onto the drywall in order to hide the mudding and taping. He told me that they do not do this and that I was again questioning his ability. He pointed out that once the wall was primed and painted, you would not be able to see where the drywall was mudded and taped. Also, by painting, he could put on just as good a texture as if it were sprayed onto the drywall. I did not believe him, but did not say anything. Well, guess what? My bathroom looks like a ribbon is affixed to the drywall on which primer and paint was put over. Yes, I can see where the seam is. It sticks out like a sore thumb. Also, in certain light, the large sheet above the vanity actually has a picture frame around it. The white white of the joint compound or whatever he used versus the drywall which is only white. If you can, picture new white underwear next to a very light gray pair of underwear. This is what can be seen. In the hallway, when the Main sub mudded the joint between the new drywall and the ceiling, it looked more like the rocky mountains in that there were numerous high and low spots. When I mentioned this to him, again got bent out of shape and told me "There is no straight line in any of the joints in the house". He was looking at the joint on the other side of the hall way. I told him that might be true, but they were not as bad as the one he did. He then had me help him in evening out that joint. When the Main sub grouted the tile, he did not get grout in the space between the tile and between the tile and the tub. I had to fill in areas where the grout did not go from tile to tile or tile to tub. As part of the job, he was to seal the grout. He sealed the group before 48 hours had elapsed as stated on the container of sealer. Also, after applying the grout, it is to sit for 4 hours before being walked on. The grout was sealed in the morning and both the Main and cabinet sub were walking on the floor in the bathroom before 4 hours had elapsed. I called the company that made the sealer and they said it was OK to seal if the grout was hard and to check if the sealer took, put water on the grout and if it did not soak into the grout it was sealed. The Main put water on a spot on the floor and it did not soak in, but when I washed the floor, I had numerous places all over the floor where the water soaked in. So, I had to reseal the floor. I have not washed down the tile yet because I will wait until after I get someone in to fix the poor quality drywall that was done by the company. Finally, it came to priming and painting. The company sent out a large pail of paint on which it said "Eggshell". I never heard of eggshell paint and in looking at the pail, I could not find the color of the paint. So I asked the Main if eggshell was a white paint. I thought eggshell was the color. He said it was white paint but did not tell me that eggshell paint is not a semi gloss. Now, in two meetings prior to the start of the job, one with the LGC and the office manager and the other with the office manager and the cabinet sub, it was repeatedly stated that the bathroom and hallway would be painted with a glossy paint. My whole house is painted in semi gloss. Why did the LGC send me eggshell paint and why did the Main not tell me that eggshell was a flat paint? The reason that eggshell paint was sent is because the LGC knows the poor quality of drywall done by the Main and also the Main knows he is a bad drywall person. That is why eggshell paint was sent. Eggshell paint is used to hide poor quality drywall. Since my bathroom drywall, except for the ceiling, is new, why did they have to hide poor quality drywall unless the drywall job is of poor quality. On the last day, the office manager arrived about 2 hours before the job was done to take pictures. Why, I do not know. There was no complete and detailed walk through by the LGC and at 1 o'clock, the Main sub left. The Main was to install 2 ADA grab bars. One on the back of the tub which is 24" and a 16" on the side of the tub. He did the installation, but either did not check to make sure it was securely affixed to the wall, or knew it was not securely affixed to the wall and decided that it was good enough. The company was notified about this and about not doing the caulking. They did send someone who fixed the grab bar but could not do the caulking because he could not find caulk of a color that I would allow. If you ever have painted with a roller, if you push down too hard with a roller on one side, the roller will leave a "string" of paint because the edge pushes more paint out. Where the Main painted over the door, I can see the strings of paint and it looks like someone took a rake and raked the wall. There is a gap between the tile on the edge of a wall and the linen cabinet. The cabinet sub asked the Main to caulk the gap. This was not done and is still not done. To sum up this experience with this company, 1) I hired the company to procure quality subcontractors to do the job. This was not done because I now have to hire a drywall company to come in and fix the mess the company left me with. I also have to hire a painting contractor to come in and repaint the bathroom and hallway. This entails pulling the new toilet, the light fixture etc. 2) I hired the company to purchase the correct materials and parts. This was not done since numerous times the wrong part(s) were purchased and they had to make a part work. 3) I hired the company to deliver part(s) and materials in a timely fashion. This was not done since I had a sub with basically nothing to do for about 2 hours. 4) I hired the company to monitor the quality of the work and insure that everything that needed to be done was done. There were no frequent inspections to make sure everything was done was done correctly. Remember, the Main sub decided or forgot to put in wood backer board for the pedestal sink. Since I am not familiar with plumbing or electrical, I do not know if anything was not done correctly. 5) I hired the company to do a final thorough inspection to make sure I was very satisfied with the job. This was also not done. 6) I hired the company to do all the scheduling of the subcontractors. This was not done as was explained above. In essence, I believe that I was overcharged for substandard work by he LGC and his company. I do have pictures of the problems that I need to take care of because of their poor quality of work. For those of you who are doing drywall, a picture of a drywall wall does not reveal everything, you need to see the wall in person. Lastly, I have not called the company back in because I had their highest paid qualified subcontractor at my home. Therefore, even if I called them back in, they could not improve the quality of the drywall job that was done.
    - Robert D.
  • A
    Designer Kitchens & Baths
    Smooth!!!! A+
    - Chris O.
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