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Excavating reviews in Oshkosh

  • F
    ABT Foundation Solutions Inc
    ABT Basement Solutions came to our home to give us advice on a water control system.  We explained the water issues we were having, and they assured us that their system would solve our problems.  We paid $4500 for a full perimeter system that was installed in the inner perimeter of our home.  We also installed a sump pump.  The system was installed in April of 2011.  We had a few issues that April and asked ABT to return to our home.  We thought we saw damp spots in two of the problem corners in the basement.  They were reluctant to return to inspect their work, but finally agreed to come.  They assured us that the dampness we saw was normal.  We had carpeting installed in our basement in August of 2011.  We spent $1500 on the carpet and installation.  In May of 2012, we had an evening of heavy spring rains.  Our ENTIRE basement floor flooded - even areas that had never been wet before!  We called ABT and the excuses began.  First we were told by their manager that our system was clogged, so they weren't responsible. (It was later proved that there was not a clog.) Then we were told that they can't be responsible for the amount of rain we had - even though their website says clearly, "We prevent water after heavy spring rains."  Then, after spending $1,200 for Stanley Steemer to remove the water, ABT finally arrived with a crew to inspect the problem.  They said their system worked!  When we asked about all the water in the basement, the manager said, " We don't guarantee that you won't have water in the basement, we guarantee that water will get to the sump through our system.  You should have read your contract."  Apparently, water getting to the sump over the floor and through the carpet is part of their "basement solution."   In addition, the manager commented that when his crew arrived, there was no water in the basement.  Of course he had already spoken repeatedly to Stanley Steemer when they were at our home, so he knew we had the water removed.   Not only do we have a ruined basement, but ABT has refused to come back and try to repair what is obviously a faulty system.  They are rude, unfriendly, and dishonest.  AND, if you hold them accountable for their product or ask questions, they will hang up on you!   Find another company unless you want to get "soaked."  We are so disappointed and angry.  We have spent nearly $8,000 total on our basement.  Our carpeting and other personal goods are destroyed.  We had to pay to have water removed when we installed a water control system.  When the system didn't work, the company will not stand behind their product.  We are out of all the money with no resolution in sight!
    - Thomas D.
  • A
    Great. It was done in the timeframe and price that was quoted.
    - Anna H.
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Excavators in Oshkosh

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