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Carpet Cleaning reviews in Oshkosh

  • F
    Beyond Clean
    I had a VERY bad experience with this company and found them to be extremely RUDE! I had a scheduled appt for Monday, Jan 21,2019 @ 4:30 - 4:45pm. By 5;20pm they had still NOT arrived so I messaged them on their FB page. I was told they had texted me to cancel due to their equipment freezing up. I asked how they could text me when they didn't have my cell phone number, only gave them my landline. They replied that they "assumed" it was a cell number. I then said that since I didn't respond to a text that I would think they would have enough brains to then CALL (to confirm I rec'd their text) I then stated I was not going to reschedule and they became very RUDE and said "THANK YOU!!!! WE DON'T WANT YOU AS A CUSTOMER"....before I could reply back they shut messenger off so that I could not reply. I truly believe whoever runs this company has serious mental health issues! Any GOOD company would have apologized and maybe even offered a discount if I would reschedule. But that was not the case, they were just plain RUDE! I will copy/paste here the convo which clearly shows how RUDE and UNPROFESSIONAL this company is. I am omitting my address/phone number tho it was clearly shown in the convo. Carpet cleaner SAT 00:34 You opened this conversation through an ad. When you reply, Beyond Clean will see your public info and which ad you clicked on. Hi, Lori! Please let us know how we can help you. I'm interested. Can you tell me more? What are your hours? Where are you located? What services do you offer? I would like to set up a time to get a estimate, please. SAT 13:47 Hi Lori, Wednesday we can between 11:00-11:30, if that works for you? How many rooms/areas do you want an estimate for? Thank you I need something more mid afternoon, have 2 bedrooms, large living room, hallway/steps Sure, no problem! What time would work for you? Then I'll check the schedule ���� Thanks Lori 3pm or so Would around 4:30-4:45 work on Monday? No, cuz I have to be overnight in hosptial Wait, that might work cuz I don't check in to the hospital until 7pm Well there you go ���� The estimate will only take about 10 minutes. ok, that will work. Perfect! Please send your address so I can put you in the schedule. Thanks Lori 1428 xxxxxx St, Oshkosh. 920 426-xxxx Thanks! See you then ok Have a great weekend u too Thank you 17:24 It is now 5:25 pm. my scheduled appt was between 4:30 - 4:45pm and nobody has arrived. Not even a phone call to say they were running late! They texted you How could they when you don't have my cell number, only my landline? Well, maybe they didnt realize the number you provided was a landline??? Lol Read the message & time it was sent above Message was sent at 4:35 I seen the time and I would THINK that once I didn't respond they would have brains enough to CALL. I will not be rescheduling. Thanks you!!! We dont want you as a customer lol I will publicly post on my wall how rude you are and how you treat potential customers. This person isn't available at the moment. Chat conversation end Type a message...
    - Lori M.
  • B
    H. J. Martin & Son Carpet One Floor & Home
    The estimating and quoting phase went perfectly.  When it came time for installation, there was a problem with one of the materials, it was ordered in the wrong color.  They quickly got the correct material in house to correct the error and keep the project on track.
    In the end, the installation was beautiful and perfect.  The installers were courteous, clean and professional.  The price of the project was reasonable for the product and service received.
    - Steven M.
  • A
    Mint Condition Carpet & Upholstery
    Amazing!!! Read above...
    Jeff called us back within 24 hours of our call on a Thursday
    Jeff accidentally bumped a picture that fell from the wall and broke. He was so apologetic that he actually took the price the frame from our bill.

    - Michelle T.
  • A
    Fox Valley Cleaners
    The overall experience was terrific.  They actually arrived early.  Everything was completely explained to me and he even gave us booties to wear until the carpet was completely dry.   
    - Leslie B.
  • A
    Mint Condition Carpet & Upholstery
    He was very good. He got back to us right away and was very prompt with returning my calls. When he was running late for the initial estimate, he called to apologize. He was very friendly and up front. He was a very nice guy and really knew his business. His price was very reasonable.
    - Brian T.
  • A
    They arrived during the time-frame given and were very friendly and professional. They asked and explained everything so there were no surprises. Carpets dried quickly and look new again. They were able to get an old wine stain out of the couch and even took the time to remove a stain from an additional throw rug after the bill was paid!!
    - BARBARA M.
  • A
    Gehrke Cleaning and Sales
    Tim did a great job cleaning our carpets. He removed stains that another cleaner did not. He was persistant and pleasant. Carpets look very nice. I will call him again when needed.
    - Christine M.
  • A
    Gehrke Cleaning and Sales
    Great, was punctual and was professional
    - Cindy S.
  • A
    Mint Condition Carpet & Upholstery
    - francisco v.
  • A
    They took their time and were very professional. They were very personable and willing to offer advise on best practices.
    - Linda W.
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Carpet Cleaners in Oshkosh

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