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Hvac Repair reviews in New Berlin

  • F
    New Berlin Heating & Air Conditioning
    02/17 Installed new furnace and a/c $8,236. AprilAire humidifier was moved from my old furnace to the new furnace. Due to warm winter, very little use of new system. 11/17 - I cleaned humidifier and put in new water panel. 2017/2018 winter - Humidifier leaking. I kept a 5 gal pail under the unit. 11/18 - I cleaned humidifier and put in new water panel. 2018/2019 winter - Very cold. Humidifier ran a lot. Pail overflowed and made a mess. Frustrated, I opened the humidifier again. I could see water running down the front of the panel instead of through it. This suggested that the humidifier was not plump. Using a level, I checked the return air duct to which the humidifier was attached. I found it was out of plumb by more that a full bubble. It became clear to me that when they installed the furnace they did not check the return duct for plumb. I called New Berlin Heating and told Jessica what I had found. She said she would send Brent out to the house and there would be no charge if he finds the return duct out of plumb. Upon arrival, I showed Brent what I had found and he agreed that the duct was out of plumb. I helped him install two braces between the supply duct and the return duct to pull the return duct into plumb. For some reason, he also replaced the water panel with a new water panel that I had on hand. Brent went out to his truck and returned with an invoice charging me $89 for a diagnostic fee. First of all, there was nothing to diagnose. I told him what the problem was and that it stemmed from the original installation. Secondly, I told him what Jessica said about no charge if out of plumb. He called her and told me he still was going to charge me. This is wrong at two levels. First, the installation was not done correctly in the first place and second, I was lied to regarding what would be charged to fix their mistake.
    - Dennis O.
  • A
    Fennig Plumbing & Heating Inc
    Called Lou Fennig in January about a broken pipe in heating system (It was temporarily patched). It was right before the polar vortex set in. He suggested we wait till it warmed up because he needed to shut off the boiler. When we hit a warm streak he called us and set up a time to come. He arrived on time and replaced the broken pipe. He tracked down all the bleeder valves that were hidden behind walls and dropped ceiling and replace old leaky ones. He drained the system and made sure it was in working order.
    - JUDY and JOHN K.
  • A
    The service was excellent. Everything was exceptional and great. They have worked on our furnace before and they've checked our air conditioning unit as well. Basically, we are a repeat customer from couple of years ago.
    - Donna H.
  • A
    Donovan & Jorgenson Inc
    It went very well. From the time I called for an appointment, until the final work was done, I was very happy. Jason answered all my questions, before I hired them. I asked a lot of clarifying questions, and he answered every one promptly and clearly. Servicemen arrived right on time, and completed their job in one day. It was discovered that I needed more air return vents, and that also was scheduled promptly. Clean up was done well with both services, and I've been loving my central air! I would definitely recommend Donovan Jorgenson!
    - Beth H.
  • A
    High Quality Contracting Inc
    There are not enough good words to say about Nick, High Quality Contracting's owner. His professionalism, open communication, courteousness, and knowledge far exceeded my expectations. Nick completed my huge home project in a very timely manner and hired only the highest quality professionals ��� building architect, electrician, HVAC professional, plumber, etc. Nick kept me updated during the construction/remodel regarding the workers coming into my home and set the expectations; he was always conscience of the cost and helped save money by giving excellent alternatives with every purchase. Nick is very easy to work and his vast knowledge allowed him to provide excellent and trustworthy recommendations. My home is absolutely beautiful, I am thrilled with the results! Nick did such a tremendous job three of my friends hired him to complete work in their home. The name of Nick's company High Quality Contracting says it all. He truly has Craftsmanship You Can Trust. Karen
    - Karen H.
  • A
    New Berlin Heating & Air Conditioning
    Very smooth. Throughout the stages of the job people also came in to remove old units and master electrician came in to do all electrical work. Inspection and instructions on use of equipment was shown to me as well as my satisfaction before payment.
    - M K.
  • A
    American Home Remodeling
    the project went smoothly. Scott a was very knowledgeable, his contractors were skilled, efficient, and friendly. the finished space is beautiful, yet cozy. finishes are extremely well done, We are very pleased with results.
    - Jeff P.
  • A
    Donovan & Jorgenson Inc
    This is a maintenance contract fee that covers the air conditioner and the furnace. They come out twice a year for checkups and to clean the units. They are very courteous and provide excellent customer service.
    - Donald A.
  • A
    After talking to Gregg Heating (have used for furnace tuneups prior) we decided a whole home dehumidifier (April Aire with 5 year parts/labor) was the way to go. It was set up in the basement. Gregg suggested not connecting it to the duct work to start (which saved $300 of labor) to see if it would reduce the humidity enough throughout the entire house. He said they can always come back and connect it to the duct work later. The unit works great! Our basement humidity is at a comfortable 40%. The main level of our house ranged between 40-50% throughout winter and we did not have the condensation problem. Only a little bit of condensation on very bitter cold days. And for the first time we have gotten static shocks in winter.
    - Michael R.
  • A
    Donovan & Jorgenson Inc
    I couldn't have been happier. The salesperson was not high pressure, and everything he promised was performed as stated. The install crew was at my home right at 8:00 AM and were finished at 4:00 PM. They removed the old furnace and oil tank, ran the interior gas line from my newly installed gas meter, installed the new furnace and the intake and exhaust pipes. They also added a damper to the duct going to my bathroom, and a high efficient filter to the cold air return. Oh, they also installed a new Wireless thermostat which I opted to upgrade. After the work was completed, the salesperson helped me with the paperwork to get a rebate from Focus on Energy because of the high efficiency furnace I purchased ( $525.00! ). The crew was clean and professional, and kept me informed as they worked on the various stages... ( ie. how I wanted the gas line run on outside of house, and verified with me where the exhaust line would come out on the house exterior). They also went over the furnace and thermostat operation with me before they left. City inspector came several weeks later and everything passed without issues. I had check with other companies for quotes, and most came in lower than the one I chose. But, the others did not cover running the gas line nor taking out the oil tank. My initial quote from Donovan & Jorgenson covered that as well as the extra damper install and the upgraded furnace filter. No nickel and diming from them! The only extra cost was the wireless thermostat which I decided to have installed. Great company.
    - Ron M.
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HVAC Contractors in New Berlin

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