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Furniture reviews in New Berlin

  • A
    The movers were prompt and courteous and definitely earned their money. I only have once criticism. I had initially booked my move 3 weeks in advance and was the only job scheduled at that time. 4 or 5 days before the pick up they called and asked if I could change to a different day because they now had a larger piano to pick up that day too. I agreed, but was not impressed that although I had booked my move first, I was pushed aside for a more lucrative job.
    - Sherry W.
  • A
    Craig Graybar Furniture Works
    We had him refinish our  dining table,chairs and buffet about 8 yrs ago. The chairs became loose about 2years ago. We finally decided we couldn't reglue them ourselves after doing some research. I called Graybar  and told them the situation. Craig came out and wrote up an order for the regluing. They picked up the chairs, and were delivered good as new! We only had to pay for transport charges. We were amazed ..they looked great!.
    - SUSAN S.
  • D
    CT Refinishing LLC
    The gentleman and his wife came the first day.  They were very pleasant.  They took the rocking chair with them.  I did not hear from them couple for several weeks and so I called.  He stated that the work was delayed due to high humidity.  I understood this but would have liked to have received a follow-up phone call to let me know this.  When the rocking chair was returned to me, it was much better. However I could still see the groove where my Nephew had run his little matchbox car over.  I was surprised the groove was still visible.  The chair was a gift to me by a friend who had since passed so it means alot to me.  Had I done the work myself, I would have been sure to sand away the groove.  The stain was matched up nicely.
    - Cheryl H.
  • A
    Ritzman's was recommended to me by 3 different reputable parties. I had read some negative reviews online so I didn't expect the delivery folks to be outgoing and friendly. I called the Ritzman office when I found my old Maytag washer couldn't be repaired due to a costly transmission failure. I had also gone online the day before and checked out their website to see the selection and prices and had measured the old washer area at home to make certain that it would fit. Two parties had recommended a Speed Queen for durability and reliability so I had the model number available and asked how long it would take to deliver such a purchase. Fortunately he said they would be in the neighborhood that morning and had the washer in stock. I was delighted. He said they could be there within an hour or so. The weather was a bit inclement so it was about a half hour longer. The delivery men arrived and were very quiet and withdrawn, but they set to work assessing the situation and what needed to be done. They were very efficient in preparing the area. I had forgotten to ask if they would remove the old washer and they said they could if I wanted it done. So they removed the old washer and installed the new one. Keep in mind they had little clearance at the back door and had a flight of narrow basement steps to navigate. The walls and door did not appear to be scratched or significantly dented in any way when I examined them afterwards. I kept checking on the process to make sure the plumbing etc. was adequate for their use in the installation. Fortunately it was. They were done in about 15 minutes and instructed me on the basics of the washing machine. I had a little clean up afterwards with some installation litter and light mopping due to the weather but nothing problematic. I was happy overall and the machine worked just great when I used it later that evening. I look forward to future purchases. The cost indicated above included delivery, installation of new washer and removal of defunct washer, which was reasonable. I was glad I didn't have to wait a week for delivery as many other vendors require.
    - Susan S.
  • A
    Craig Frohna's Piano Service LLC
    Craig Frohna was a huge help to me in buying a piano. A professional tuner and piano technician of long experience, he gave me lots of good advice as I looked through the For Sale ads in search of an upright piano for my kids to practice on. When I found one I wanted to buy, he went to the house of the piano's owner and inspected it thoroughly. The cost was extremely reasonable. I couldn't have bought a piano without his help, and I highly recommend him to anyone thinking of buying a piano or in search of a tuner.
    - Richard M.
  • B
    They were very careful. I have had pianos my whole life and I know how the baby grand's have to be taken apart and they were very professional piano movers, so they knew what to do. They got the date wrong but when I called to ask them where they were, they scrambled, got a team together and did show up.
    - Susan & Greg G.
  • A
    Mata Upholstery
    Came to the house and measured, showed various fabric choices. We were concerned about the firmness of replacement foam on cushions, so he came back another day to show us different foams. He later picked up the couch and completed the work in about six weeks. He was always punctual, courteous and professional. We felt his price was reasonable and the quality of his work is excellent. We're very pleased. It's not inexpensive to reupholster furniture, but if you have a good piece to work with, the result is well worth the cost.
    - Pamela F.
  • A
    I had used other tuners but decided to try Patty based on my teacher's recommendation. When I called to make an appointment in November, she wasn't available until February. I'm so happy that I waited! She did an absolutely fantastic job. My piano sounds like a brand new one! She took almost 2 hours to finish the job and when she was finished, she played a beautiful piece to try it out. It was breathtaking. I paid her by check and immediately set up the next appointment for February, 2014.
    - Juleen J.
  • D
    Sears Home Service
    Purchased a new Water Heater, I had next day Installation that I paid for up-front at Sears. The Installers were not Sears employees, but contractors. Before they did the work, one of them told me "it was out of the scope" and he needed an additional $200. I questioned for what, he showed me a little corrosion on the end connector. I told him, you would never re-use that fitting anyway, and it was completely in the scope of the installation, his reply... "ok, $140" Again I asked for what, "labor and some additional pipe" I again pointed to the exisisting pipe and questioned $140 for 4" of new pipe and labor was already included. At that point I just wanted them to get out of my house. He said $40 or they can leave, I accepted, as I needed to leave for work soon. As he was leaving, he asked me to sign a document, I asked what it was. His reply "Just stating to Sears, that we did the work for no additional charges, and you are satisfied"
    Now I know these guys are not Sears employees, and this review is for Sears. However, I believe Sears should be accountable for who they put in my house. Sears should be accountable for the partners they choose to work with. In essence Sears ripped me off to the sum of $40.
    I recently asked a plumber what it would cost to install, he said he would do it for $50-$60 plus permits. Now I paid Sears $199 for installation and then swindled for an additional $40. I can understand the up-front price at $199, they are in business to make money. They should take the profit from their Installation Sales and use that to screen the dishonest partners they choose to work with.
    - Quinn D.
  • A
    Dave is very enjoyable to work with.  He's friendly, professional and enthusiastic.  We hired him to do a couple things and once he started coming, we found more and more things that he could help us with (those projects that we never would have gotten around to ourselves!)
    The work was done over a few partial days, but it wasn't an issue because we weren't in a big rush. Everything he did was thorough and top notch.  
    - Kim S.
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Custom Furniture Makers in New Berlin

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