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Drain Pipe Installation reviews in Monona

  • A
    Mefford Plumbing LLC
    Trent Mefford provided outstanding service. He was responsive to our calls, came on time, and worked long hours to keep us on schedule. He spent close to an hour (which he did not charge us for) helping us plan the location and layout of our new basement bathroom, demonstrating an exceptional amount of knowledge regarding structural issues, ducts, and design in addition to his plumbing expertise. He made an extra trip to meet with us and the builder before beginning the work to make sure everyone was on the same page. He communicated his schedule very clearly so that we knew exactly what would be finished when, and he stuck to it. During the jackhammering period when he was moving water to the new area of the basement, he brought in his brother (who is a flooring guy) one day so that he'd be able to finish faster and keep us on schedule. We had several plumbing emergencies unrelated to our new bathroom during one of the weeks that he had not planned to come in, including a toilet flushing improperly and a sink refusing to drain. For the toilet, he spend over 15 minutes on the phone with me giving me advice and trying to talk me through fixing it myself (I was unable to do it, but he eventually figured out what the problem was and fixed it). He also made a special service trip to our house at 7pm after a long day of work elsewhere to deal with our kitchen sink. He was eager to share knowledge with us so that we would understand our plumbing situation and be able to avoid problems, and at all stages he gave us options of work we could reasonably do ourselves to reduce the costs of the project. He also went out of his way to meet our scheduling needs, which included being willing to work in a small space at the same time as the builder, electrician, and H/V guy. In addition to being a master plumber, Trent is an all-around knowledgeable person - he noticed, for example, that a plate on our doorknob was on backwards, which was causing the door to stick. We would call him back in a second for any plumbing job.
    - Aviv K.
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Drain Pipe Contractors in Monona

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