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Carpet Cleaning reviews in Monona

  • F
    Superior Carpet Cleaning
    I called him in the early morning and got a recorded message. I left a message and called him again the following morning. He got back to me midway thru the second day but by then I had already lined someone up.
    - Steve H.
  • F
    Puresteam Carpet Care
    Service was easy to get in 3 days. Serviceman Andy arrived on time Cleaning seemed to go well but seemed too fast and superficial. However, after Andy left, noted dirt tracks all over the carpet (from between the brushes on the machine). Also Andy totally missed the space in front of the fireplace. As I was having company in a couple of days, I ended up fixing the bad cleaning myself.
    - Mary S.
  • A
    CHEMDRY OF DANE COUNTY
    It cost more than we expected because the coupon discount applied only to the first three rooms, while we needed 6 rooms plus stairs cleaned. The work was done very well. Chris is very courteous and professional.
    - Anne U.
  • B
    R & R Carpet Cleaning
    In general I think the service was alright but the cleaning process was done with a backpack sprayer and then a portable wet vac. I'm not an expert so maybe this process is fine but it did feel a little like the type of service I would get from doing things myself. I have had other carpet cleaners in the past that had a truck which contained a very powerful wet vac and I feel like that would've done a better job. Overall the carpets were cleaner and the house smelled good. Given the price I think the job was worth the money but I expected more. The positive was that R&R was available in short notice.
    - Donald C.
  • F
    Chem-Dry of Madison
    The WORST company we have ever worked with. Carpets were NOT clean. We vacuumed when they were finally dry, just to see if there was a difference. Carpets were wet for two days. Charged hundreds more than estimated. Terrible customer service. We chose Chem-Dry because we wanted to reduce the amount of time the carpets would be wet, and we had used them in the past (2013) after seeing one of their coupons. So we thought we knew what to expect. We still have the receipt for that cleaning and the bill was $179. This experience was terrible. The office manager gave incorrect information. Appointment was set for 2. I called at 2:20, she said he could show up anytime between 2-4, after initially saying he would be done by 4 (having other appointments scheduled). She said the job would take 2-3 hours. At that time, I asked again if we needed to move furniture, she said just small objects off of furniture. She did not want to give any estimates over the phone, but agreed that based on the job, and the addition to pet treatment, it she reluctantly agreed it should be between $200-$300. Technician shows up at nearly 3 and is visibly and verbally in a hurry. He comes in with his shoes on and smelling strongly of cigarette smoke, and saying he doesn't move furniture, so we had to scramble to move what we could. He rushes through the work order, saying he is in a hurry and that he needs it signed. He said he couldn't find any pet urine with the black light, but charged for for 5 units of treatment. The carpets were wet for 1-2 days, depending on the area. There was no noticeable difference in how they looked, so we vacuumed. We collected nearly just as much dirt as usual. After vacuuming, I called to discuss all the charges on the bill, the poor experience and that the carpets weren't even clean. The office manager repeatedly put me on hold, and continually said there is nothing she can do, besides set another appointment to clean it again. She admitted that she was new and gave incorrect information, but "there's nothing I can do." I asked for a call back from the owner. No call. I called again, she repeated more of the same. At that point, I said I have every intention of paying what was discussed, but was stopping payment on the check, until I speak with the owner. She emailed me the next day, saying the owner agreed to call me. A month goes by and I receive an emailed copy of the bill from the owner, with no explanation. The next day I receive a court lein notice in the mail that I had 30 days to pay the bill. I never received a call. So I emailed the owner stating my concerns. He said that I never explained any of my concerns before, just that the bill was too high, that him calling would not have changed anything. That it was just a case of "buyer's remorse". I suspected that the office manager wasn't giving him all the information, since many of the issues stemmed from her lack of knowledge. He wasn't interested in any of the concerns anyway. He offered to have it cleaned again, but would not address any of the other issues with the negative experience. Not an appropriate, much less friendly, response. Would not take responsibility. The response I received from the owner was similar to the response to other negative feedback on this site (for example). The tenant didn't want "that sketchy guy" in her home again and didn't "want to deal with wet carpets for two days." And we didn't want to have to go through such a hassle again, and wanted to be done with this company. We just paid the bill and bought a carpet cleaner ourselves for $90. The carpets were actually clean when were were done, showing how filthy they still were. And the carpets dried much faster! DO NOT WASTE YOUR TIME AND MONEY!!!
    - Angela H.
  • A
    Puresteam Carpet Care
    Beyond my expectation, stains were removed & Armando & Armando jr. even moved a couple of furniture to do a more thorough job than I had thought about. I am very pleased with the results and I will use them in the future regularly .
    - Keith H.
  • A
    Oxi Fresh of Greater Madison
    I bought a groupon or an angie's list coupon for cleaning 2 rooms.  I ended up wanting to do 3 and they gave me a good deal.  The tech was friendly and efficient and the carpets were clean and lovely. 
    - Margaret K.
  • A
    Puresteam Carpet Care
    Wanted finished lower level cleaned before we moved in after closing on house.  Showed up on time, and got right to work.  The lower level carpet was pretty bad , and he was afraid he wouldn't be able to get it all out.  There were spots that remained, but looked and smelled 90% better than it did.  It was cleaned well enough that it saved us the cost of replacing.  
    This is the second time I've used their services, and I would recommend and use again in the future.
    - Kendra T.
  • A
    Steam Plus Carpet Cleaning
    I had two bedrooms carpets cleaned after our dog had a bladder infection and had peed on them. The person who did the floors was friendly, professional, and on-time. The only thing that bothered me a bit is that they seemed to go through the carpet really fast, and each section of carpet had only one or two passes over it. I own a carpet cleaner, so I used a professional service because I thought it would be a deeper or more intense clean than what I could do on my own. There wasn't any noticeable difference in the carpets compared to me cleaning them myself, so It didn't feel like it was worth the expense. If you're short on time and just want someone else to do it, then this provider offers professional and friendly service. 

    - Christine C.
  • A
    Mother Earth Cleaners LLC
    We have them come in once a month. The cost varies on the work you would like performed. They are very thorough and accurate with how they charge. They will schedule times to come when we are not home so we do not disrupt each other. They are very polite.
    - Maelanie & Peter K.
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Carpet Cleaners in Monona

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