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Child Day Care reviews in Middleton

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  • I signed my son up for a Sat. morning 11am class, but he was the only student in that class, so they moved him into the 9am class. I told them that this might not work out, since he normally doesn't even wake up until 9:30, and we live about 20 mins. away. They offered me a discount, but I still had one question: Could I get a refund of the tuition for classes we hadn't used if this time just didn't work out? I specifically asked this question because I wanted to make sure that we would be trying the 9:30 class with no strings attached. They assured me that I could get a full refund for any classes we had not used, should we, at any time, decide that 9:30 wasn't working for us. Well, we lasted about 2 months, then I had to cancel. We were discovering that my son has a chronic health concern, and we weren't making the classes, so I asked for a refund. I was told that it is their policy to NEVER issue refunds of any kind. After weeks of calling them, explaining this whole thing, being told someone would call me back, etc., I finally wrote a letter to the Owner. I then received a letter back from the Department Supervisor telling me they would credit my account for the classes we did not attend. The total credit was only $59.00. Now, come on, are you really going to upset a good customer over that small amount of money? If they would have refunded it, I guarantee that my son would be enrolled in a new class as soon as the schedule matched his. Now, I will never take him there again, solely because of the way they jerked me around.
    - Kristen B.
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Day Cares in Middleton

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