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Appliance Repair reviews in Mequon

  • A
    Dave's Appliance Service
    They found a wire that had worn and blew the main circuit board.  Very responsive and fixed within4 days. They had to get a part.Yeah! The only issue was that there were no afternoon appointments but I was able to work around that.  I would definitely use them again and recommend them to friends.  Good experience.   
    - Patty G.
  • B
    Dave's Appliance Service
    OK - Repairman showed up at the early part of the time window the company provided and the company dispatcher called prior to the repairman arriving, adding that if I was not prepared, she would have to send the repairman to another job and have him return later (of course I was "prepared" - I had taken the day off from work to accommodate their repairman's availability). I had used the "contact us" feature on company's web-site to send a detailed description of the problem and the steps that I had already taken toward the repair. The repairman poked around and confirmed that there was no continuity for two of the four wires that run between freezer's control board and the door control (something I had already tested and knew). While I thought there might be a way for him to replace the wiring harness in the door, that was not the case - he said that he would have the staff at the company look into whether there was a replacement part available and have someone call me; he was in and out in about 20 minutes. The following day was Thanksgiving and when I had not received a follow-up call by the end of the day on the following Friday, I decided to fix the problem myself. The task involved removing and disassembling the door, cutting out a 4" x 6" piece of insulation near the lower door hinge to access the wiring, cutting out the damaged section of the wiring and soldering new wires in place, and then refilling the insulation holes with spray foam. I added some additional shielding around the new wires to keep them from being crimped by the hinge in the future (that was the cause of the problem - the original routing of the wires is poorly designed). I reconnected the wiring clips, confirmed that all wires had continuity, and plugged the freezer back in. It now functions properly, cycling on and off to maintain the correct specified temperature. On the following Monday, I called the company to let them know that I had fixed the problem myself and did not need any additional follow-up. The woman who answered the phone said that she was planning to call me, but said that the only way to repair the unit was to replace the entire door, which she said would have cost as much as a new freezer. In the end, I paid $65.41 for the repairman's house call. One thing that you should note is that the company offers a $10.00 coupon on its web-site - but that coupon applies "to repair services only" which they interpret to mean services performed only after their repairman diagnoses an issue - not the house call. Apparently, the management thinks that it is clear to everyone that there are two distinct parts to their services: a house call to determine what the problem is and a separate repair charge to actually fix the problem. If they can't fix your issue, the coupon has no value. Overall, I would rate my experience with the company as satisfactory, but not exceptional.
    - Janet O.
  • A
    AHandyPapa LLC
    The hinges would not relesae to allow the door to be reattached. Easy fix would have been buy new hinge/spring sets at an additionally cost. The provider went the extra step and after trying numerous times he was able to get the hinges opened allowing the door to be reattached. I give him an A+ for a job well done.

    - MICHAEL K.
  • C
    Ideal Plumbing Heating AC & Friese Mueller Service

    We were switching from an electric range to a gas range and needed to have a gas line installed. We chose Ideal Plumbing based on our experience with Pieper/Spring City Electric which is a sister company of Ideal Plumbing.

    Service was scheduled for 8am. I received a call from the installer at 7:15am on the day service was to be performed asking for clarification of the project. I explained that a gas line needed to be dropped in for a new range, that the gas source was not far from the installation site, and everything would be easily accessible.

    Plumber arrives at 9am. He did not mention during our earlier phone conversation that he would not make the scheduled time. Fortunately, the electrician from Pieper/Spring City that was scheduled for 9am arrived early and was able to get most of his work done by the time the plumber arrived.

    The work was completed in two hours. I took it upon myself to clean up the installation site while he packed up. After the plumber left I checked the basement to make sure everything was in order. The area in the basement just below the installation site was only partial cleaned. Now, I will say that some of the mess was probably attributable to the electrician. However, I can see why he, the electrician, might not tidy up the worksite given another installer is literally doing work in the same area he just finished working in. That being said, there was sawdust on the top of the clothes dryer, tile, plaster, and small chucks of wood tucked into the dryer handle, and debris, including pieces of left over pipe, on the floor. I'm fairly confident any obvious debris was swept off the dryer top by hand into an adjacent garbage can. Call me crazy but I feel like you would/should try to return the worksite and affected areas to the original state as best as possible. If you don't have a portable vacuum or broom to clean up the mess please feel free to ask to borrow one and I will gladly oblige.

    It looked like some of the smaller pieces of pipe that were installed were "repurposed" as they were very rusty. Now I'm all for recycling and reusing things, but I feel like if you're going to reuse/repurpose pipe you should ask the homeowner if that is acceptable. Maybe this is industry standard and I'm just not aware this is a normal practice, however it leaves me wondering if rust on the inside of the pipe gets pushed into my new range will it do damage? I was charged $265 for supplies which included approximately 12ft of new gas pipe, 4 smaller pieces of questionable gas pipe, 4 elbow joints, 1 T joint, a valve, and a plug. When I priced out what this would have cost had I gone to Home Depot for supplies it would not have exceeded $50. Mind you I full well expect the price that I pay to the plumber for supplies to be inflated, but over 4X more?

    The kicker was when I was handed the invoice. I was billed for three hours of work when only two hours were completed. I was expecting to be charge around $400 and was billed almost $700 even after being given $25 discount for being an Angie's List member (even though I never mentioned I was one). I was told I was billed for the time it took for him to get supplies before he arrived. What?! Is that normal!? Hindsight being 20/20 I should have asked him to quote out the job before hand, but the estimate I had in my head was absolutely in line with being charged for two hours of work as I was aware of their rates.

    Needless to say I shared my shock at the price and compared the work done to when we had a gas line installed for the clothes dryer which was completed at a fraction of the price and was essentially the same work. I was told this was because he did not use a flexible gas line and the install was a bit more complex. Meh.

    I spoke with the district manager to see if this is experience is normal (because it just doesn't feel right). The manager, Mike, was very understanding and willing to listen to my concerns. I hope to provide an update once he is able to look to the matter further. I do hold myself partially accountable as I should have questioned the quality of the pipe and pushed back on the price as it was all unfolding. The plumbers late arrival unexpectedly worked to my, and the electricians, advantage.

    So, after all is said and done I have my gas line and the actual work completed is acceptable. The quality of the supplies used, phantom billing practices, poor worksite clean-up, and lack of punctuality are big misses as far as I'm concerned. I'm more disappointed than anything as we've had such a great experience with Pieper/Spring City.

    Moral of the story: All sisters are not created equal and you need to be your own best advocate.

    - Nicole A.
  • A
    Appliance Guy
    Rob was wonderful!!  He was so great at diagnosing the problem and saved us potentially thousands of dollars because our refrigerator/freezer is built into our cabinets so that would have been extremely expensive and difficult to find a  replacement.  He was extremely thorough and called all over town for the part that we needed and discovered he'd have to order it.  He was great about keeping in touch with me with the progress and when it arrived he came right out that day to install it.  He works quickly, efficiently, he's very pleasant and even cleaned up all the cat and dog hair behind and under the refrigerator for me when he was finished! He completed the job at a reasonable cost.  I would highly recommend him!

    - Teri Z.
  • A
    Appliance Doctors
    Dave is very accommodating- he ran for needed parts that we didn't anticipate needing. I feel like I got a FANTASTIC value for the work he did and I'm confident that the repairs and maintenance will extend the life of my appliances and save me $$.
    - Kishoree B.
  • F
    Sears Appliance Repair
    My wife and I scheduled a repair on our Kenmore built-in microwave. We had to wait around two weeks for the repair guy to come. Once he came he identified the problem and said that since they don't have the part in stock we have to wait until it is shipped to our house and schedule another appointment. Even though the part was going to arrive in a few days he had to schedule an appointment for two weeks later. At this point we are one month without the oven since the point we made an appointment.
    The last appointment was supposed to take place on Saturday, November 22nd from 1:00 to 5:00 PM. We waited all day for the repair person to show up. At 5:17 PM, after the appointment was supposed to take place, they contacted my wife telling her they cannot come today and have to reschedule for December 6th, two weeks from the existing appointment. They figured it out after appointment was supposed to take place?
    At around 6:00 PM I picked up the phone and called Sears Repairs to see what's going on. The person I spoke with, operator 9202, said there is nothing they can do, end of story. I asked her to make it right, but she just stated that it is what it is and they cannot do anything about it. Is this an acceptable level of service? The total for repairs is over $400 on a fairly new appliance. It takes over a months and a half to even attempt fixing it? This is not some rare esoteric equipment. This a Kenmore oven from Sears. I could have done it cheaper and definitely faster elsewhere. Is Sears feeling overly comfortable in today's marketplace?
    I am disgusted with the level of service or the lack of thereof Sears Repair provided.
    - VLAD B.
  • F
    Appliance Rescue Service
    After problems with scheduling the appointment (long wait for call back), they completely missed the first scheduled appointment.  We got a call back with profuse apologies and they came the next day. The "repairs" in the dishwasher took a few hours and the look at the wine refrigerator took an extra 15 minutes for him to conclude he didn't have the part and needed to order it.  After he left, we tested the dishwasher and it still didn't work.  I called to talk with him about it and was asked a number of questions about error codes that were supposed to be visible on the machine but weren't.  We left the call with the idea that he'd come back to re-do the repairs when the part he ordered came in.  That was five months ago and no contact since then.  At least they never sent a bill!  Tough to recommend them based on this encounter.
    - Jennifer K.
  • A
    Dave's Appliance Service
    We contacted Dave's Appliance on a Saturday and Lisa replied to my inquiry within an hour or two with a price quote, etc. She was very accommodating in working with us to schedule the service at our convenience and kept us apprised of their schedule and availability.
    Dave was on-time, professional, and efficient in completing the installation.
    We had contacted another provider first (whom we didn't hire) and the difference in responsiveness and professionalism was night and day between that provider and Dave's Appliance Service. We'll definitely use Dave's again. Thank you!
    - Timothy M.
  • F
    • Worst experience in my life. Purchased the frig December 2013. Call Sierra in March to fix a broken water line. Still not fixed in July.
    • Lost my service request, blamed the problem on the installers (problem not caused by the installers), could not order parts because they lost the warranty claim number, I gave them my copy of the claim number. Yesterday when they were going to come again - they called and told me that they did not have the claim number so they could not order the parts. Guess what: they had claim number and had the parts in their shop. This was verified by the national service claim office which said the parts were shipped. I then calling them back and asking them if they had the parts. Did they send a service truck today once they found the parts? No and they want me to move the frig from the wall! Like it's my job to move a frig - it's not a built in. It's a free standing floor model.

    Do not have this company provide any service. They provide a dis-service.

    - Joyce P.
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Appliance Repair Services in Mequon

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  • Elitech

    212 14th Ave.
    South Milwaukee, Wisconsin