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Computer Repair reviews in Menomonee Falls

  • A
    Called J-TEK on a Saturday morning not expecting to hear back until Monday morning. Instead, received prompt call back and I was able to drop off my computer later the same day. The owner indicated he typically works 7 days/week. My choice was to drop off the computer at the place of business although work could have been done at my own house if I chose that option. Owner started working on my computer later on Saturday. Initially, I thought the problem had to do with a failure to accept a recent Windows update but, as it turned out, the problem was really a failing hard drive. The new hard drive was ordered and promptly replaced after my personal files had been backed up. The owner provided personal service, contacted me promptly with updates regarding how the repair was going, and provided tips for more efficient computer usage. The price charged was fair for the amount and type of work done. I strongly recommend this company for personal computer repair.
    - Jim F.
  • A
    Fabulous! I called Sound Design and the gentleman I talked to was kind, courteous and professional. and helped me in minutes. All I had to do is unplug the power to the cable box, wait a few seconds, and plug it in...the Hale Mary Reboot! I would highly recommend Sound Design. Thanks so much for your help. I've got sound!!! Also, I offered, but he didn't charge me anything. There are good people out there!
    - Kate W.
  • A

    Dan and team showed up when they said they would, did great work and were very personable. They dealt with a few issues that came up during the installation quickly and easily. I highly recommend them to anyone needing A/V work.

    - Chris E.
  • A
    I saw ABC Audio Video commercials on the Saturday morning new home show.  I then attended the NARI home show at the Wisconsin State Fair Park and saw ABC Audio Video's booth.  I spoke with the owner about what I was looking for (set-up my previously purchased receiver, speakers, VCR/DVD combo and television).  I had an small and odd area in my newly purchased home to set-up the whole system and the owner discussed several viable options.  However the biggest obstacle was placement of the two large tower speakers I have.  Placement of the large tower speakers near the television, without blocking entrance to another room was almost impossible (and this by my own standards as the owner made several suggestions that I wouldn't like in the long run).  After exhausting ideas for my current equipment, the owner then suggested new equipment that would not be so cumbersome and would not take up any floor space.  I was a little hesitant, but the new equipment made sense given the small area I had to work with.
    I decided on a new 50" flat screen smart television that would be installed on the wall above the fireplace along with a soundbar. 
    We set-up an appointment time and the owner arrived on time.  He was professional, pet-friendly, and explained anything I asked about.  I found out he will also take down equipment, move the equipment and set it up in another place!
    The owner set everything up (flat screen television attached to the wall, soundbar attached to the wall under the television, and cable box attached to the wall) and it looks fantastic!  We had problems getting the smart television and soundbar to pick-up my home wi-fi, so the owner will be coming back with a fix (he will be hard-wiring the internet to the television and soundbar).
    I am incredibly happy with the professionalism and work of ABC Audio Video and will definitely be contacting them in the future for any home theater needs!

    - Catherine F.
  • B
    Once we were no longer on hold the process went smoothly and quickly.  It was found that "our" problem was actually "their" problem. Our internet service was re-established in no time.
    - Toni S.
  • F
    I've tried several times to get logged into windows. When I try to log into windows, it tells me that the version of windows is not genuine. I have made several attempts to reach out to Steve. He has been extremely unprofessional, I also had him out to install my AT&T service since that his main job, and ultimately it had to be corrected by another AT&T technician. I feel that he used a hacked version of windows and installed it on my computer. I am unable to save any links or files since this version is not the original and I am not authorized to do so.
    - Penny B.
  • A
    Initially, we had some problems with the box they provided but they did change the box and we have not really had any problems since then. We probably had it a couple of years. There is nothing special about the service, we just get the bill each month and we pay it. When we had problems, they were responsive. They are a little overpriced though.
    - Bernice D.
  • A
    Very prompt and arrived right on schedule. Was a little concerned when Ed, the owner arrived alone at my door, as he seemed a little old to be doing this kind of work by himself, but he had absolutely no problems with handling all that the job entailed.  Explained everything he was doing, and in the end the picture was much better than I had ever received using rabbit ears!  Cleaned up everything and left no trace that he had ever been here, except for the "better than cable" picture on my new tv!
    - Betty R.
  • F
    In the last 6 weeks we have changed from 3 lines and changed to 1 line. We simply cancelled 2 lines. We put the DSL service on the residential phone line. What has happened is very frequently we can not get on the internet. I have now talked to AT&T several several times. My son-in-law who is computer programmer and he cannot fix this as well. We have spent hours and hours on the phone with AT&T over the last 6 weeks. We are always on hold and have spent at least 5 1/2 hours with this companyDon't waste your time. It is not our computer, it is the company.
    - joan h.
  • A
    They explained what they were doing every step of the way. They were very thorough. They tried multiple possible solutions until they found something that worked. They were very punctual and the quality of their work was great. The price was a little high but it was worth it.
    - JOHN W.
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Computer And Electronic Services in Menomonee Falls

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