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CarpetsPlus of Wisconsin

in business since 1971

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About Us

on Angie's List for 8 years

CarpetsPlus of Wisconsin is a family-owned and operated business dedicated to providing the right floorcovering at the right price to all of our friends and neighbors. The company operates four stores: two in Madison, one in Janesville and one in Plover. Ray and Michael Peters started the family business as Madison Carpetland USA in 1971. We had faith in the idea that, if we provided only quality products and treated our customers fairly at all times, we��d be able to provide a service to the community and support our family in the process. That��s proven to be true over the years, and the family remains an active part of the business today. Locally owned & family operated. Cost is determined by the job.

Contact CarpetsPlus of Wisconsin

Phone Number

(608) 833-0422

Address

7881 Big Sky Dr
Madison, WI
53719

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Ratings and Reviews for CarpetsPlus of Wisconsin

B

Review: Flooring Service
1 year ago

We replaced carpet in three rooms with luxury vinyl flooring.

Overall we love the new flooring. It's beautiful, reasonably durable, and much easier to clean. We chose CarpetsPlus because the cost for more or less the same product was 20-30% lower than other estimates. As is so often the case, the salesperson was fantastic before I signed the contract. She was super helpful getting us samples and helping us pick the right flooring for our space. She was knowledgeable and didn't push her own opinions too hard. Communication was still good while we were scheduling installation, but not quite as accommodating. It also turned out that the estimate wasn't right the first time because she hadn't included some little piece of something for the edges of the room. It only added about 1% to the total cost, so it wouldn't have changed our decision to use this company, but it was still a pain because it was late in the process. The salesperson blamed the estimator for not telling her they were necessary. OK, but as the customer I don't care whose fault it was, I just want it corrected with a minimum of fuss. Then there were the trim pieces that were too thick for the space under the doors so that the doors had to be cut down. They were surprised when I expected them to take care of cutting down the doors. I get that some circumstances are "unforeseen" but how unusual can this be when you install flooring? Why didn't they check the fit before ordering the trim? The installation team did a nice job, but mostly ignored our agreed-on schedule. They even left one of the rooms half-finished one evening, knowing that we had plans for the room the next day and promising that it would be finished in time for our event. It wasn't. We called the company that morning to find out when they would be arriving to finish. They actually did arrive 10 or 15 minutes before our event started and were surprised that we had already moved the furniture back in place to hold the event on the half-finished floor. I think they were subcontractors rather than employees - judging by the extent to which they and CarpetsPlus threw each other under the bus. Several pieces of trim have come off and need to be glued back down again. Easy enough to do, but shouldn't need to be done a month after installation. After the installation started, I never heard from CarpetsPlus again, except for one message asking for payment. They never called to check in on the process or ask how we liked our new floors. They didn't ask for feedback on their installation team, which they clearly need to do. Bottom line, I probably would hire them again, and just expect some problems. We saved about $5,000 over competitors, and we didn't have $5,000 worth of problems, so it was ultimately worth it. Make your own decision accordingly!
Services Performed
- Flooring
A

Review: Carpet Installation Service
3 years ago

Moved all the furniture and installed new carpet.

The Sales People at the store are low pressure sales people, sometimes to low, so in a way it is bitter sweet. If you kind of have an idea of what you're looking for it's great, but if this is your first time make sure you ask a lot of questions or do your homework as they will not give you much info. The carpet installers were great, they moved the furniture (for an extra cost) and installed the carpet. Can't complain about anything. Note keep in mind that if you upgrade your pad and carpet to say a taller pile your bi-fold closet door will need to be adjusted up so it can clear the carpet and opening smoothly.
Services Performed
- Carpet Installation
- Flooring
A

Review: Carpet Installation Service
3 years ago

Replaced carpet in our lower level, 2 staircases, and 1 hallway.

Everything went well. Rep from CarpetsPlus helped us select appropriate carpet for our situation, keeping total cost in mind. Installers were great. Cleaned up very well. Overall very professional.
Services Performed
- Carpet Installation
- Flooring
A

Review: Carpet Installation Service
3 years ago

They allowed one of their installers to come out and stretch the carpet.

Very well. The tech was very kind and straightforward and easy to work with. He did a great job and was in and out quickly.
Services Performed
- Carpet Installation
- Flooring
F

Review: Carpet Installation Service
3 years ago

I would not give them my business if they gave it away for free.

We tried to get a bid on carpet for 2 large rooms. The salesmen on the floor would barely give me the time of day when the store was completely empty of other customers.When I was able to pull them away from conversation with each other, the salesman did not have any knowledge of what he was selling and tried to act like he did by making stuff up.
Services Performed
- Carpet Installation
A

Review: Carpet Installation Service
3 years ago

Removed old carpet and replaced with new in one bedroom

Installation was quick and efficient and workers cleaned up after they were done. Hauled out old carpet
Services Performed
- Carpet Installation
A

Review: Carpet Installation Service
4 years ago

Provided estimated cost for all aspects of purchase and installation of about 200 square yards of carpeting.

We were looking for a comparison quote for 200 square yards of high quality carpeting. We had already selected the type of carpet we wanted. We were met soon after entering the showroom by "Paul", a friendly, courteous, and very helpful salesman. He spent about an hour with us discussing the attributes of the carpet and padding we had selected versus a few similar products. Very low pressure, however. We requested, and Paul was happy to provide, a printed list of the cost of every aspect of the potential project, including carpet, pad, pad and carpet install (including stairs), removal of existing carpet and pad, removal and replacement of furniture, product delivery, and environmental disposal fee. The total cost (after some sort of discount was applied) was nearly identical to that of another provider. Although we ultimately went with the other provider for rather minor reasons, it was a close call. We are very pleased with the way we were treated at Carpets Plus and have no reservations at all about recommending this store.
Services Performed
- Carpet Installation
- Flooring
F

Review: Carpet Installation Service
4 years ago

we purchased tile from carpet plus. the sales person recommended we purchase 10% over what we needed. this proved to be a total waste. because i felt like i was misguided by the sales representative, when i asked if we could return the unused tile, my phone calls remained unreturned by the management.

while i liked my product, i didn't like the service.
Services Performed
- Carpet Installation
- Tile Installation
A

Review: Carpet Installation Service
4 years ago

Installed carpet in basement, including working around the pool table.

We were really pleased with the way Carpets Plus worked with our schedule. We had numerous project delays, and Carpets Plus was very accommodating. It wasn't the cheapest carpet, but they were very professional and did a great job!
Services Performed
- Carpet Installation
- Flooring
A

Review: Carpet Installation Service
4 years ago

Removed and hauled away old carpet and installed the carpet and padding purchased from same vendor.

Carpet is of great quality. Carpet installation included binding for stairway portion which added an extra 2 weeks to originally desired install date, once factoring in the holiday. Install started on time. Installers kindly moved their van which had one of us parked in. Installation finished in approximately 3 hours to complete tearing out old carpet and installation on 2 half flights of stairs, a small middle landing and a large sized upper landing. Only complaint would be a delay in hearing back from sales rep. Expected to hear back after 1 week from purchase regarding binding and scheduling of installation. We called them to get an update after 1.5 weeks to find out binding hadn't been completed yet. It was right before thanksgiving, so it may have just been a busy or vacation filled week.
Services Performed
- Carpet Installation

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CarpetsPlus of Wisconsin

Compare quotes from up to 3 carpet cleaners!

About Us

Review: Flooring Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

Review: Carpet Installation Service

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