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Find Top-Rated Loyal Countertop Kitchen Installers

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Countertop Installation reviews in Loyal

  • D
    I am trying to be fair. This company did make and install a great quartz island countertop. They were also hired to do the fireplace hearth in 3/4 inch quartz. They did and it was beautiful. This company's website states they have 85 years combined experience in doing their work. The website states they do installations for both new and remodeled venues. It says they stand behind their products. THAT IS NOT OUR EXPERIENCE.
    Our home is about 75 years old, it is not level, plumb or square. The hearth fit beautifully. During installation the installers used shims only to level the hearth, leaving open spaces under the quartz.
    Within about two months the hearth stone cracked along the shim line. We contacted the company and our contractor contacted the company. First, multiple phone messages were not returned by the company.
    They did talk with our contractor who asked them why they had not properly prepared the floor to provide overall support to the quartz slab. They told him that they and quot;couldand quot; replace it if we would add more beams in the basement and do some other work. Not ONCE had the need for this been mentioned to us PRIOR TO THE INSTALLATION OR AT THE TIME OF THE ORDER. Not once did anyone from the company mention that 3/4 inch quartz in this setting might have ANY problems whatsoever in the setting. The replacement cost which we would and quot;splitand quot; between them and us would be 1 1/16th inch thick and be raised over 3/4 inch above the floor level and we would bear the cost of beam installation etc. We requested a partial refund of our money and were told no. I asked WHY we were not given any warnings about potential problems at the time of the order. The woman I spoke with replied that they were just following customer requests. When I pointed out that HAD WE BEEN TOLD THERE WERE POTENTIAL RISKS RELATED TO THAT OPTION that we would have reconsidered our options, she acknowledged that she could see my point but could offer NO other solutions to the issue. We now have a thousand dollar cracked quartz hearthstone. Our contractor was so frustrated in dealing with this company that he hung up on them at the last contact with them. In my last phone call with them today, the woman did offer to have the company owner call me----I've heard that multiple times before and told her so. If this owner was truly concerned (and he was at our home and has met us during the countertop installation) he could have answered any of the multiple first phone messages that were totally ignored. I will NEVER use this company again, and I do have a kitchen countertop that is on the agenda. They have lost our contractors business and they have lost us as customers.
    I didn't even know how to fill out the review, because while they were friendly, the measuring was well done, the fact that the hearthstone installation has been SUCH A MAJOR DISAPPOINTMENT and dealing with them on it first met with being ignored, and then with being told that it was our choice that caused the problem, and the ONE solution proposed involved substantial further costs to us has totally soured me on this company. It is for these reasons that they get a D to F rating from us.
    - Linnea V.
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Countertop Kitchen Installers in Loyal

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