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Find Top-Rated Little Suamico Foundation Contractors

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Foundation Repair reviews in Little Suamico

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  • My primary issue with US Waterproofing was responsiveness. Overall, they fixed my problem and the work appeared to be done professionally - so no issues there. My issue was how my job was treated once I signed the contract.
    US Waterproofing has an excellent marketing department judging from their television commercials and website. After you schedule an appointment, they send you an email that includes a video introduction of the salesman coming to visit you. It is really quite impressive. After I signed the contract, it took about a month an a half for them to actually begin the job. While you will read a number of complaints about that on this site, I understand that we had a really wet spring/early summer, so this wasn't that big of a surprise.  Both the salesman and project manager said that my job could be done in anywhere from "4 hours" to "definitely less than a day." At this point, all is still good in my book.
    I took August 6th off from work so I could be home during the demolition of my front stoop and installation of the membrane seal. After waiting until 9:00am, I called US Waterproofing to ask when to expect their arrival. I was told they were not coming until the afternoon, as they thought they could finish the job in that time period. Fair enough. I would have liked to know that ahead of time, but okay. They arrived at approximately 1:30pm and worked until about 4:30pm. We were told they would have to come back the next day to finish. This was not what I was initially told, but not the end of the world. On August 7th, as of 3:30pm, I had no idea if they were coming back or not as I had not heard from the Company. I called their 800# again and was told they had a "big job" that was taking longer than expected, but they would be out. They arrived at 4:00pm and worked for a good 45 minutes and left. Again, the job wasn't done and they would be back the following day to finish. The following day (August 8th) came and went with the crew never showing up or me receiving a call explaining the situation. I called the 800# at 5:30pm trying to find out what the situation was, however they were closed for the day (despite their recording saying their hours were 8:00am to 6:00pm). I called the next morning (August 9) to demand an explanation. I was told by the person on the 800# that there was a mix up with another "big job" and that I should have been called and told about it. Could they come out on Saturday (August 10) to finish the job? Also, they couldn't do the inside basement work until August 15th - would that be okay?
    So, my "4 hour" or "less than a day" job ended up lasting five continuous days, as well as an add on day later the following week to complete. What makes this disappointing is the complete lack of communication and transparency by US Waterproofing. If they knew this was a possibility, they could have easily told me the job would take a few days to complete. But no, they were in "sales mode" trying to get my business, so the job would take only a short amount of time.
    This situation is disappointing since everything looked so promising with the company early on. Again, I think the actual work they did was a solid job - their communication is awful. All of this could have been avoided if they were honest with me about timing up front.
    Also, at what point does a job become a "big job" that warrants priority over the smaller ones? I thought a $2500 job may give me some priority, but I guess not. They really want those $20000+ foundation overhauls to help take care of that marketing budget. I am not saying to avoid US Waterproofing - just come to a clear understanding as to the timing expectations and repercussions of what happens if they are not met.
    - Eric R.
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Foundation Contractors in Little Suamico

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