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The only thing that I would make any type of comment about is the people at the office. They are very polite and efficient, however, when they called to schedule delivery and the revised price (I added a few things), they were very confused. They said I could have same crew, delivering in 4 days, and the counts didn't match. Later on that day, a different person called and gave us a lower total that was still due and said they had arranged to have the same crew deliver the load.
I would like to preface that the team that worked with
Lets start with the basics. From the day he came to give us an estimate, we knew that he had another job also booked and we accepted this arrangement because we had heard he was so good, he also insisted there would be no conflicting issues. It went downhill from there. Two days before I called him to alert him that there may be a delay in our closing, he told me how inconvenient it was for him to make any changes. This sentiment was repeated at least 6 times over the course of the day and became quite bothersome. Each time I over overheard him speaking he made it very plan that he wasn't speaking to me, but his crew. I was simply trying to be friendly and engaging!
As a business owner myself, if I spoke to my clients this way, I wouldn't be in business. Never in my life have I been treated with such animosity and anger.
During the course of the move he berated and spoke to his crew, as well as my husband and I in a condescending and passive/aggressive manner. It was embarrassing after awhile. To listen to someone literally all day tell his employees that they were worthless was insulting and disrespectful. What can I say. The guy has absolutely no people skills.
When the final bill arrived...and it was already 9:30pm, the price had
I would stay so far away from them it makes your head spin. No one should be treated this way. Moving is stressful enough not to have to put up with that.
third hour and still didn’t get close to being loaded. My wife and I were left with a yard full of items and nowhere to put it. We had to
rent a second truck and load it ourselves.
GOOD THINGS: Polite. Punctual. Courteous.
BAD THINGS: Packed the truck poorly and we had to rent a second truck. Taped a dresser shut with packing tape and the finish was completely ruined once we removed the tape. Scraped/damaged our dresser. Walked on boxed. Walked on leather couch. SUMMARY: We got the job done but I wouldn’t recommend this team.
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