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Lawn Care reviews in Hayward

  • F
    This individual, Al Helander, stopped by looking for work one day as he was forming a new business (Shore Up LLC) doing yard cleanup and maintenance.  I asked him if he would split a bunch of cut logs to fireplace size that I had sitting in a ditch off my driveway.  He indicated he would be willing to do this.  I asked him to provide a quote and a written bid for the complete job.  I also stated that I was not in a big hurry and that he had all summer to complete the work but I needed it done by the end of the summer so that my wife and I had the time to stack and cover before the snow came. He wanted to do some work pricing a wood splitter, etc before bidding and I indicated that would be fine.  He stopped back a few weeks later to provide me the bid.  He provided a dollar range for the work and I indicated if we split the difference down the middle I would accept the bid.  He would never come out and say he agreed with splitting down the middle but seemed to be OK with that so, to prevent any misunderstandings, I requested  he send me a written copy of the bid.  He never sent a written copy of the bid.  Around July, I called him to verify that we he was still committed to do the work.  He returned my call and indicated he still intended to do the work but that he was waiting for  cooler weather.  I indicated that would be fine as long as it was completed by the end of the summer.  He again agreed to this timeline. I again asked him to send me a written copy of the bid so, again, there was no misunderstanding of the work and cost.  He indicated he would do that.  He again never sent a written copy of the bid.  July and August came and went.  In September, I started calling and leaving messages for him to return my calls as I needed to know when he was going to be able to get the work done.  He refused to return any of my phone calls. Since I was going out of town mid October, I left a series of phone messages indicating I needed to hear back from him, and that I was going out of town, and that I needed the work completed by the latest October 23rd when I returned to allow my wife and I time to stack and cover before winter.  I know the messages were going to the right place as it clearly indicated Shore Up, LLC on the phone message but he continued to refuse to return my phone calls. I just returned from my trip, the work is not done, and there is no return phone messages.  What is the most upsetting is this individual drove up my driveway looking for work and we tried to help him out.  This individual is totally unreliable and I would avoid Al Helander and Shore Up, LLC completely.

    - Steve B.
  • A
    He offers so many other different services and is great! He is very responsive and professional. He has great prices and is unbeatable!
    - Jennifer C.
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Lawn Care Services in Hayward

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