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Home Security System reviews in Hayward

  • F
    On 2/16, I informed HSI of my intent to end the alarm monitoring service with them when the contract ended in May, 2016.  I had found an alarm monitoring company that offered the same service for 1/3 less cost.  My new security monitoring company needed the lock out code in order to reprogram the system.  It became like pulling teeth to get the lock out code from HSI.  Two months of trying finally got me a response but instead of providing the lock out code, they gave me four different lock out codes to try to see if they would work.  To make a long story short, none of the codes worked and instead of being honest and telling me that they made a major mistake by not recording what lock out code they used, HSI tried to make it seem like the new company did not have the skills to reprogram the unit.  It is still not clear whether HSI could not provide the lock out codes because they screwed up  by not recording it or if they deliberately held the code to try and prevent me from moving to a different alarm monitoring company .  Paul, the owner of the business, continued to be very uncooperative and less than helpful.

    I had to send the technician home and now have a security system that I have no capability to program for alarm  monitoring without staying with HSI which I will not do for business ethics reasons.  My only option would be to pay my new security company $782 to replace the mother boards in my security system. There are several other options for alarm monitoring in the Minnesota and Wisconsin where you will not have to deal with these kind of business ethics issues.  Those that are currently contracting with HSI for their monthly alarm monitoring, I recommend you do some competitive bidding as I was able to find an established family owned company that provides the same service for 1/3 less.   I highly recommend you avoid any business with Home Systems Installation (HSI) in Rochester, Minnesota.
    - Steve B.
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Home Security Companies in Hayward

Companies below are listed in alphabetical order.

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  • NextAlarm

    3330 Cumberland Blvd
    Atlanta, GA
  • Z-Cams

    10376 W Whitnall Edge Ct
    Franklin, WI