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Health Care Facility reviews in Hartland

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  • The front receptionist Samantha asked immediately for my daughter's insurance card.  Before my daughter could explain that she did not have a hard copy but that a copy could be faxed to the location along with the fact she had all identification numbers needed to pull up our insurance, Samantha told my daughter she could not be seen or treated because she did have a hard copy. Samantha was so nasty and abrupt, my daughter left the office in tears and called me immediately.  
    I had been to a doctor in Wisconsin  two days prior and did not have a hard copy of our new insurance as well.  The receptionist simply asked two simple questions and all our insurance info popped up into the computer system  with no problem!  Interesting how  in the 21st century a small minded receptionist can't think beyond a hard copy or be kind enough to a sick teenager to let her give all the information before turning a sick child away and denying her treatment!!!
    I contacted the Urgent Care three times by phone to talk with the office manager, Sandra Williams, to explain the situation and to ask if it is their policy to turn very ill individuals with insurance away at the drop of a hat!!!  In the 24 hours I placed those three phone calls, I was put into voice mail each time and I asked if Ms. Williams was on premises and the response was affirmative.  No phone call was ever returned and it has now been a week.
    I would NEVER RECOMMEND ANYONE EVER GO TO THIS FACILITY FOR TREATMENT!!!!  It is quite clear these individuals are not in the appropriate field to give care to those in need.  If you don't have the heart for medicine then please go sit at a desk job and leave it to caring individuals who can be understanding to those who are sick!!
     I NEVER write negative reviews like this, but given these individuals are in the field of health care is appalling!!  Please take your loved ones and yourself where the staff actually want to give care!!
    - Dave G.
  • I think there cost is right for the services they provide.  It seems fair for the cost.  They're pretty good.  It's a big company and they do pretty well. 
    - Tom L.
  • It went fine.
    - Debra B.
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Health Care Facilities in Hartland

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  • 9Round

    17440 W. Bluemound Rd. Brookfield, WI 53045
    Milwaukee, Wi