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Home Remodeling reviews in Hartford

  • A
    Reality Construction LLC
    I had an older house with a kitchen that needed to be completely gutted and remodeled. It was an awkward layout and I did not know where to begin. Mike and Gina had wonderful suggestions and were easy to work with. The work was done on time and on budget. 6 months later, and I'm still very extremely pleased with my kitchen. I can't wait to work with them again!
    - Deborah M.
  • F
    Rick Immel Carpentry and Tile
    We gave them their check on last day with their promise to come back and finish up, and after numerous phone calls, never heard from them again!!!! Oh yeah, they also cracked our glass light fixture and chipped our brand new tub and tried to cover it up with chalk. Would have been nice if they were honest and told us about it and we got reimbursed. Chalk didn't last on floor or vanity either. They talked a good game but don't give these people money!!!!
    - Richard R.
  • A
    Bedrock Granite
    I went looking for Quartz counter tops for our kitchen and bathroom remodel, but did not like the way patterns repeated themselves in the Quartz. So I went to Bedrock Granite and Tile. Suzanne helped us pick a beautiful granite slab called Typhoon Bordeaux. It was everything I was looking for to get that wow factor. It was at the top end of prices for granite, but she explained that the granites that are more difficult to get to when they are mining and harder to extract from the ground cause the prices to increase. They were also the ones, that in my opinion, were much more unique. Once we had our slab chosen, we had our cabinet maker send a layout of the kitchen over so Jay could lay out the granite. We also had someone here to measure within a few days. Everything went very fast and smooth. I feel like our timeline was pretty tight as I had a vacation planned for 2 weeks after we choose a slab, but Jay got us on the schedule right away. It was all chosen, measured and installed in about one week!! I was able to get all my cabinets cleaned and filled before leaving for my vacation.
    While on vacation, my husband sent me a picture of a crack that formed in a vein in my granite just above the dishwasher. I was devastated!! He called and talked to Mark, the owner who assured him that he would get it taken care of. When I got home, Mark came to the house and assessed that it could not be repaired to the point that it would not be noticeable. He offered a couple of options, 1) He would replace the whole kitchen. 2) He would replace the slab with the crack in it. Since there was not another piece just like my slab, which I love and did not want to give up, he decided to pull the peninsula out and take it back to the shop. There we could see how close we could match it with the slabs that they did have on hand. I went to the shop and together we decided they did have a piece that would indeed work. So, they pulled in on a Friday and by the following Monday they had it all reinstalled good as new!!
    Even though we had some troubles, Mark and his team did an awesome job to get things done in a timely manner and correct the problems that did come up. I would definitely recommend this company.
    - Lisa V.
  • A
    Borgwardt Construction LLC

    Borgwardt construction did excellent work, they were also reasonably priced and easy to work with. We started out with just doing an addition, they were flexible when we added work from what was originally agreed to.  We started off with just an addition done but because we found a contractor that we felt comfortable with we continued to add work to our original project.  Jan always made us a priority throughout the time we worked with him.  I would hire them again without hesitation. 

    - Mark K.
  • A
    Ward Kitchen & Bath
    Would have preferred original choice of light fixture. Was told it was too wide for cabinet. Needed to choose something else. I've gotten used to second choice, but still would have preferred original choice. Other than that, everything went well. Bathroom looks good, work done well.
    - Mark D.
  • A
    2 Man Crew
    Tony did a great job managing a large number of subcontractors and completing our project almost on schedule, no easy task. We remodeled a kitchen, bathroom,retiring, complete interior re painting, and numerous needed interior repairs. Everything came out just as we wanted.
    - WILLIAM E.
  • A
    Old World Builders & Remodelers
    Unfortunately he was unable to compete in pricing against another bidder..... I liked and trusted Rolf to do the job well and greatly appreciated his time and expertise.... but I suspect his "subs" were where things jumped the rails.  They were unable to give him the level of pricing other, larger, more experienced companies provided to their subs and it made his total higher.  To be completely honest, the bids were not apples to apples but in comparing the parts that were the other company could under-bid the cost even if only slightly and on a project this large, those price points start to really add up.  They also brought a level of professionalism and experience that I trusted while I felt Rolf was kind of a one-man operation.  While I feel Rolf did everything in his power to bring the cost down, ultimately I ended up selecting another company.  I wish Rolf well and hope his company is growing.
    - Sandra S.
  • A
    Ward Kitchen & Bath
    Greg reviews his schedules on a weekly basis and is able to define when your project will start. His finish carpentry skills are of high quality and we are very happy with his work. Since we are happy with our kitchen remodel he is now working on a bathroom remodel. All work look good and a we anticipate a first rate outcome. Greg's wife Kim is a kitchen designer and supplied us with a plan for a future project that we are very excited about completing this year.
    - Mark A.
  • A
    Reality Construction LLC
    From the moment we met Mike and Gina of Reality Construction, we sensed they would be our choice for this huge project. But we did our due diligence and got additional quotes. But the connection and understanding we had with Reality Construction could not be duplicated, not to mention their quote was spot on. Some of the pluses that drove our choice and remain strong impressions : Reality Construction is a local company, Mike has an extensive background in all phases of the remodel and years of experience, Gina added such an important component when making selections or asking questions, both were always (& I mean always) available, they were on time for the quote visit and every one thereafter, they insist on perfection in craftsmanship and service excellence, Mike did not hesitate to call people back in when things weren't done to his standards, they stayed on budget, the vendors they work with are exemplary & friendly people, they worked around our dog, our narrow garage, our schedules and a back-ordered appliance order (our own selection) without which they would have finished ahead of schedule. Mike and Gina are professional, honest and exceptionally fun to work with. We laughed a lot. Mike was very present throughout the process and on demo day seemed extra excited to tear down a wall. He inspected every couple days to make sure the debris was picked up, work was completed to his perfect standards and the floors were swept every day. I guess you can tell we are overjoyed with our new kitchen and the work done by Reality Construction. Down the road we will call them again for a few bathroom remodels and maybe a basement. We refer Mike and Gina without reservation. We had never done a remodel of anything before but we couldn't have made a better choice. If we could give them a rating of higher than an "A" we would!
    - Lynn F.
  • C
    AB & K Affordable Bath & Kitchen
    We began to work with AB & K in February, 2012 on a complete remodeling of our kitchen:  new cabinets, counters, tiled back-splash, sink, rolling island and floor.  Jill, our designer, had a good sense of style and color coordination, making many suggestions that we ultimately used.  The initial quoting process was a little rocky as I kept finding errors in the quote (e.g. wrong items listed, the same item included in the cost two and three times, incomplete references to material types, etc.).  I spent a lot of time get these items corrected.  They quoted the project at a little over $30,000 which we felt to be reasonable.  When we came in to sign the contracts, we were informed that they had made a mistake and had forgotten to quote the cabinet doors (a pretty major oversight).  They should have informed us of this as soon as they knew instead of waiting until we were seated at the office to sign contracts.  The new quote was over $40,000, which did not even include appliances (an increase of $10,000  which is a pretty big oversight).  By this time we had invested a lot of time and effort in settling on a design and were excited to get started.  We decided to continue with the project anyway.  Despite the feeling a ?bait and switch? had been pulled on the price, AB & K seemed to have a good reputation and was highly rated on Angie?s List (on which we relied heavily).  However, I was now alerted to potential problems and began watching all the details even closer than before.  This is something I had not expected would be so necessary when you hire professionals and pay that kind of money for a job. 
    During the final negotiations, I raised questions about the type of casters that would be used for the rolling island.  I was assured that they would be ?nice? casters and would be properly rated for the load.  The island, made with solid wood sides and doors, with pull-out shelves and Corian top surface was to be used for storing large pans, etc. This would be a heavy item and the casters needed to be sized properly.  I asked for details on exactly what would be used.  When they provided this information, amid the standard ?trust us, we do this all the time?, I found out that they were not consistent with the requirements for the Mannington Adura floor that had been proposed and had to work even harder to get guarantees that the casters would meet those requirements (though the first ones proposed clearly did not).  I was alarmed that AB & K was not aware of the proper requirements for casters used on this type of floor, but as I will recount later, there is a LOT about this floor that ultimately caused problems.
    The installation started on May 14, 2012 and was scheduled to be completed by about mid-June.  The initial demolition phase went as planned and on schedule.  The installation proceeded steadily, but very slowly.  Only one person (Rich) was assigned to do the whole job, though he occasionally had a helper (Len?).  The installation of the cabinets was very professionally done.  Rich?s wood-working skills were exemplary. 
    The first major problem came when the valance over the sink was installed.  It was completely the wrong design ? not at all what had been proposed and sketched.  Even worse, the cabinets abutting the valance on both sides were fabricated (edge rounding, etc.) to match the errant valance design, presenting a big problem to work around for any new design.  While working this out, we discovered that the cabinet maker had provided AB & K with a very detailed set of designs for all the cabinets, including the valance.  These plans were never shown to us.  Had they been, we would have caught the problem before they fabricated / installed this piece.  Jill should have made us aware that these drawings existed and gone over them with us before they were made!  AB & K helped design a new valance to replace the first one.  However, due to the flawed first design, the appearance of the second valance had to be compromised to cover for the design flaws and to hide the installation holes in the cabinets from the first design.  In the end, the design was barely acceptable and we felt forced to make the compromise.  Replacement of the valance added about 5 additional weeks to the project (mostly waiting for the replacement to arrive).  The cabinets themselves are very nice.  It was a shame this detail detracts from the look we were trying to achieve. 
    Counter tops, sink, plumbing and electrical were all installed without a major hitch.  Only two ?can? lights were originally planned for the ceiling for the whole kitchen.  The electrical installer advised me that this was pretty inadequate for the space, which I had also questioned during the design phase.  We decided to install an additional 3 ?cans?, and I am very glad I did.  This was another flaw in the design that I had expected the designer to be more astute about.
    The floor that was chosen was from the Mannington Adura line.  This is a vinyl product about 1/4 inch thick.  The sample we were shown was mounted to a heavy board and it was not made clear that the ?backer board? was not part of the product that would be installed.  I was very disappointed when I learned this later.  Adura comes in two types:  one that is installed by gluing it down and another called ?lock solid? that has locking tabs milled into all four edges to keep the panels locked together.  We were not made aware of the choice.  They initially installed the glued-down version, which was horribly botched.  Almost immediately after installation, the panels separated along several parallel seams and the floor looked horrible.  The installer (Rich) had admitted that he had never installed this type of floor before, but had ?watched the videos? (YouTube?) and it seemed easy enough.  Obviously, not the right way to learn to install this type of floor!  AB & K agreed that the whole floor needed to be replaced and this time the more expensive ?lock-solid? type would be used.  By the time this was done, it was mid-August.  Two days later I found a large wavy shoe-print embedded in the surface of a plank right in the middle of the floor.  The shoe print was a manufacturing flaw and could not be washed off.  AB & K sent a person to disassemble a portion of the floor to replace the panel.  While doing so, he found two other flawed panels in the same area and replaced them.  The flawed panel should have been a red flag.  Another two days later I found another shoe print of the same type in another area of the floor.  I then got a bright light and went over every panel in the floor, finding about 15 additional flawed panels, all over the floor.  The installer was obviously not paying attention to the quality of the panels as he installed them.  AB & K agreed to remove the sections of floor and replace them again, which they did in mid-September.  However, the installer (Mark) hammered some of the panels in place, which we found out later damaged the panels.  By mid-October, the ends of the panels that had been hammered had separated from the next panel leave 1/8 gaps all over the floor (about 25 places).  Again, totally unacceptable for a new floor!  They came out to re-install the floor, but had a flawed batch of material that left uneven gaps at the end of every panel and an annoying raised edge at that point.  The attempt had to be aborted.  I spent all of November in discussions with AB & K about the problems, culminating in a meeting at my home in late November with the installer, the owner of AB & K and the distributor of the Mannington product.  It was determined that the entire floor would be replaced AGAIN.  This was finally accomplished in mid-December. 
    Looking back at this experience we wish we had considered the negative remarks made in other Angie?s List reports more carefully, but we chose to overlook them.  Some contained warnings about an ?attitude? that AB & K projected, which we also experienced at times.  Several times during the project I was told (paraphrased) ?we are the experts and we do this all the time?.  However, if I had not watched the outcomes very closely, our project would not have turned to be what we expected and paid for.
    I do respect AB & K for having the integrity to not simply take our money and walk away with problems still existing.  Although it took considerably longer and a lot more of our time and anguish than expected, they continued to work with us to correct the issues.   I?m just hoping no further defects in the materials or installation become apparent in the future.  I am looking forward to not having to deal with any further problems arising from this installation.
    - TIM F.
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