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Home Warranty reviews in Glendale

Real People ~ Real Reviews ~ Real Results

  • I inherited an HSA Home Warranty with the purchase of my condominium 10 months ago. When the 5 1/2yr. old Kenmore Clothes Washer/Dryer which I also inherited became off-balance, I contacted HSA, who referred me to A&E Factory Service. I scheduled a Service Appointment for the next morning, and was STOOD-UP, with NO NOTICE. When I called them, they stated that my appt. "...had been cancelled." When I asked why, they stated that "...it had been entered incorrectly."...??!!? I re-scheduled for the next morning, as they were, of course, 'all booked-up' for that same afternoon. The Service Tech. arrived late the next morning, and diagnosed my washer as having a broken spring. He ordered a set of 4 new springs, and a new base, and established a new appointment for one week away, by which time he was sure I would have received the new parts. Two Service Techs. arrived on the scheduled date, one week later, and we collectively discovered that the Base, an important part among those ordered, had NOT yet arrived. When he checked via phone, he was told that the missing Base was "...on BACKORDER," with NO ESTIMATE of when it might arrive! Two e-mails sent to HSA Home Warranty by this time had gone unanswered... After a visit to a laundromat, my roommate and I decided, two days later, to simply purchase a new washer/dryer combo at Best Buy. We did so on 4/20/13, at a cost of about $2,100.00, with Extended Warranties. Exactly two days later, the 'Backordered' Base for the Kenmore was suddenly delivered...!! So the Base arrived four days after we were told that it was "...on backorder at Whirlpool," and three days after we ordered our new LG combo at Best Buy. NOTHING SUSPICIOUS ABOUT THAT, IS THERE?!?!? I notified HSA Home Warranty of these events, and told them to cancel A&E Factory Service, as the broken Kenmore unit was now gone, to it's final (unhappy) resting place. Meanwhile, A&E began an amazing series of harassing phone calls, wanting us to re-schedule the repair appointment. At least some of these were AUTOMATED phone calls, placed at random times, and, over a span of 8 days, totaled 25 CALLS (as well as a couple of unscheduled visits, where notes were left on my mailbox)!!! It does not seem to have occurred to anyone that I WORK FULLTIME, and taking personal calls while at work is 'frowned-upon.' When HSA tried to call during the day, my roommate answered, but they would not speak to her... We offered that the repair parts could be returned, if HSA cared to furnish us with return shipping labels. This time, UPS showed up unannounced, leaving a note, and when my roommate called them back, they were evasive, and rude, hanging-up on her. Eventually, they took the repair parts back. I wrote HSA a detailed letter, requesting to be reimbursed for $1,000.00, roughly half of what I had spent. Initially, they agreed to $367.00, but later, after examining my purchase receipts, and threats from me to enlist the help of my local Milwaukee Area Better Business Bureau, as well as contacting my State Attorney General, they raised this to $500.00 reimbursement, which was more satisfactory. I did receive this check roughly FIVE WEEKS later; I waited exactly four weeks, received a letter from their Sales Dept., urging me to RENEW my Home warranty (?!), then e-mailed them a reminder about the promised check.  HSA proved apathetic, for the most part, failing to answer several e-mails I sent them through their own site, on which I am registered. Their chosen subcontractor, "A&E Factory Service," is a bunch of inept clowns. With the exception of the Service Tech. who came initially, to diagnose the problem (for which I paid a $75.00 Deductible Service Charge, never refunded...), they proved unreliable and irritating. The listing on my bank account for the A&E Service Call was "SEARS Roebuck, Grand Rapids, MI," and don't look in the phone book for A&E, they are NOT THERE (I wonder why...?!?). The $400.00 with which the former owner of my condo purchased my Home Warranty was, therefore, eventually returned to me, though this did not fully cover all of my expenses. If you are ever faced with the prospect of doing any business with HSA Home Warranty, or A&E Factory Warranty, SAVE YOUR MONEY, AND AVOID THE FRUSTRATION...I ADVISE YOU AVOID BOTH OF THESE POORLY-RUN BUSINESSES.
    - Daniel J.
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