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Plumber reviews in Germantown

  • A
    Very happy with the service provided by Thurow Plumbing. Brad was very prompt in responding to my initial contact. We set up an appointment within a couple days. Mark called shortly before his scheduled time of arrival to make sure everything was still good to go. He arrived on time. Very personable and professional. He worked efficiently and cleaned up after he was done. He made sure all work was done properly and nothing leaked. I thought the price for this repair was reasonable. I will definitely call Thurow Plumbing for any future issues I may have.
    - Gregg L.
  • A
    They did a great job. I was contacted the same day that I sent a message through Angie's list. We had the water heater delivered and installed within two days of initial contact. They were on time (actually moved us up in their schedule for that day) and even sweep the dust bunnies off the stairs to the basement before they left. Would definitely use again!
    - Elizabeth S.
  • A
    Jon arrived promptly at time he said he would. He was efficient and took the time to answer my questions. Jon even cleaned up and swept the area he worked in. I was impressed how quickly it was completed. I will use his company again for my plumbing needs.
    - Darcy J.
  • A
    Thurow was courteous, prompt and very up-front about costs when we discussed the jobs on the phone. They were happy to confirm a final cost prior to starting work. They were fast, efficient and clean. I'll work with them on future projects.
    - Landon N.
  • A

    I chose Rozga Plumbing & Heating due to the good online reviews.  They definitely did not disappoint.  I needed two outside water faucets replaced as one of them the guts was bad and it continuously leaked.   Shane was my technician.  He called me in the morning for a courtesy call to inform me on the time he would be out.  He was right on time.    He was friendly and polite. I showed him my faucets and downstairs where the water was shut off.   He was going to install the frost-free faucets.  He also gave me the choice if I wanted to replace the round handle on the pipe inside to the new levers.  He wasn���t pushy about it, just informed me of the pros/cons of getting it replaced as everything will eventually need replacement.  I told him to go ahead since it was only about $30 in parts.  He was done in under two hours and he showed me the finish product to make sure I was happy.  It worked perfectly.  The cost was very reasonable.  After paying, I asked him questions regarding how to make my water hotter in my master bath to match that of another bathroom.  He showed me how I can take off the knob to wear there was a lever to adjust the max hotness. He was very knowledge. I would definitely go with Rozga again.   Very professional. 

    - Jeffrey M.
  • A
    We had a floor drain that was backing up.  
    I was given a good explanation of the likely cause over the phone and they were able to make it out next day. 
    They actually were running 30 minutes early on the day of the appointment and called to confirm they could start earlier. 
    They quickly examined the issue, diagnosed the problem and resolved the issue in under 2 hours.  
    They always wore booties in the house and they cleaned up everything using cleaner before they left.  
    The price was reasonable and they were very professional. I would definitely use them again.
    - Mike S.
  • D
    We called for service on our broken water heater.  The technician arrived in the appropriate amount of time and said it would cost $35 for the service call.  He spent 10 minutes diagnosing the problem and recommended purchasing a new water heater.  All of a sudden we had a bill for $140 because he did not tell us that there is an additional $100/ hour labor charge.  Needless to say, we were unimpressed.
    - JAMES B.
  • A
    Sales person was very thorough and knowledgeable in describing the various systems available, and the benefits of each system.  Components were orders and installation  was scheduled promptly.  Technician arrived on time and installed the system, spending as much time as required to fully set up and explain the two pump system.  We are very satisfied with the product and the business transaction.  It should be noted that this was a very complex and state of the art system, intended to provide peace of mind during potential power outages.  Between Joe DeBelak Plumbing and the installed system, we now have that peace of mind.
    - Robert F.
  • C
    He installed a toilet that was too large for the bathroom, even after I had questioned the size before installation. He assured me that he had never seen or heard of a toilet being too large for a bathroom. Now my door doesn't open all the way and he didn't seem to find that was his fault or problem. He also installed a toilet in my other bathroom that does not sit flush against the wall, which I would have preferred. He never gave me that option, just installed it and went on his way.
    - Sandra G.
  • F
    They have been over an hour and a half late for their appointment. They did not reach out to me, I had to call them before getting a brief explanation of why they are running late. They did reach back out to me when they realized they were going to be even more late and then asked if I would be comfortable turning off my water and draining my own water heater so it was ready for them when they get here. Because of this request, I am very nervous that when they do get out to me they will be rushing the installation and job just to save time so they can move on to their next job. UPDATE (10/15/2015) In addition to being 2 hours late and asking me to measure and the drain the water heater he did not pull permits nor did even tell me about it. Now I am going to be asked for extra money to be able to pull the permits. I feel he should have known about the permits and let me know of any extra charges for them. I would definitely not recommend them to anyone.
    - Sandra G.
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Plumbers in Germantown

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