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Moving reviews in Germantown

  • A
    College Hunks Hauling Junk and Moving
    Jesse, Johnny and Antonio moved me one other time as well as moving my daughter. This time was exceptionally hard because they had to disassemble my treadmill to get it into my new basement. They were patient and persistent! Great job!
    - Tamara L.
  • A
    Coakley Brothers Allied Van Lines
    It went well. Some where antiques and they carefully wrapped them. Two men came for the pickup. Both were professional and very nice. My daughter said that when it was delivered, the person very nice.
    - CONNIE B.
  • F
    Ace World Wide Moving & Storage
    I specifically asked my sales contact several times if he could be certain to provide a professional pack / load team and driver.  He assured me that all of their national drivers are excellent.  I had his word.  I specifically asked that they not take my business if they could not assure an adequate driver and crew.  I also explained that we had a number of flights / shuttles / etc. scheduled for the day after our move -- we absolutely needed the move to finish on the day scheduled.
    I sent a photo and description of all items to be sent.  I was advised to let the "experts" pack the fragile / valuable items and electronics (regrettably, I listened).  I explained that the origin destination would require a shuttle truck (our home is located up a winding road that the big truck would not be able to navigate).  I advised that I had one very large / heavy / awkward item -- a ceramic cooker -- that I was very concerned about and wanted to make sure they had a plan for.  I explained that I had a riding lawn mower that I was uncertain as to whether I was going to bring.  I was told I could decide that up until the day of the move.
    I was told that the shuttle truck had been arranged and that they had a plan for the cooker.  However, one day before my move, the driver calls and he has no idea that he needs a shuttle!  At this point I am concerned whether they have told him anything else about my move or the heavy item.  
    The day of the move, the office calls me to tell me there are new, extra charges for the heavy item (it didn't get any heavier than when I was originally quoted -- why the new, extra charges now?)
    The driver shows up late (around 10am or so) with his team -- two individuals, one of whom literally lives in a retirement community.  Nothing against an older gentleman -- he was a very nice guy and tried his best -- but clearly he was not cut out to be one of two individuals moving our furniture.  He should have been a role player on a larger team, perhaps.
    - They did not properly protect our hardwood floors -- they are terribly scuffed and scraped.
    - Extremely valuable items were not wrapped on location -- items were brought to the packing materials instead of bringing the packing materials to the items.  i.e. a vintage metal / glass attorneys bookcase was placed metal on metal on a dolly and moved throughout my house -- scratching the metal (they also later broke the glass).
    - Many of our items were brought out in the rain to our gravel driveway and set there to be wrapped.
    - Boxes (and an entire dolly) were dropped down a flight of stairs.
    - The driver admitted he had an inadequate crew ("this is what you get when this is the crew they send me").
    - The crew admitted the driver had inadequate packing materials ("I like to pack things so they don't break, but we would run out of paper if I did that.")
    - The truck is leaking -- so we are asked "which items would you like for us to pack under the water?"
    - While all of this is going on, I called me corporate contact 4-5 times on both his office and cell line.  One time I was told he was on the phone and asked if I would like to wait.  I chose to wait.  He put me into voicemail anyway.  He never returned any of my calls -- even days after.
    - When it became clear they wouldn't finish on time, I asked the driver as I really needed to reschedule our travel plans if they could not finish on time.  I explained it would be way worse to find out later than now that they won't finish on time.  I was told point blank, "we will not leave until the truck is loaded" and "we will absolutely finish today".  Very brazen and rude in his response -- how dare I imply they may not finish on time?
    - Yet eventually he rudely shouts up a flight of stairs to me "that's it, we're done" and they leave.
    - Tells me they will be back at 6am the next morning.  I knew there was nearly no chance they would be there at 6am, yet I had to wake up at 5:30am just in case.  They showed up around 10am! 
    - They loaded items clearly marked as staying -- we literally put painters tape on the floor completely surrounding items to go.  Yet they loaded items that were to stay.  I literally paid them to move items to Wisconsin that I am going to have to turn around and drive back to North Carolina next time I go.
    - We had thousands of dollars of furniture destroyed:
    - They broke the glass and scratched the metal on a vintage attorney's bookcase
    - They broke both arms off a vintage leather sofa
    - They broke a leg off an antique Chinese offering table
    - They did major damage to our hardwood floors
    - They broke numerous glasses and dishes including family heirloom pieces.
    - They had heirloom glasses -- wrapped in one sheet of paper -- strewn in a box with a cement birdhouse!
    - They dented a speaker, badly scratched other electronics
    - Nearly every piece of furniture has some damage / scratches
    - We haven't even unpacked / inspected everything yet -- I can only imagine.
    - A light fixture was placed on the truck -- completely unwrapped!  Obviously it's shattered.
    - At the destination, I point out that a door at my property no longer closes.  "Oh, looks like we cracked the floorboard.  Here (stomps on the cracked piece breaking the wood off fully).  There.  See.  Now it closes."
    - Driver asks my wife and I to mark off numbers on an inventory as he calls them.  He calls many numbers 2-3 times (they have stickers for our move, plus old stickers on the boxes).  He blames us for not marking properly when clearly he was screwing this up.
    - Corporate contact shows up at destination.  Driver is clearly agitated by this and begins throwing boxes to edge of truck for crew to bring in the house.  Literally.  Throwing boxes.
    - Driver hands me paperwork to sign at the end.  He gives me the envelope he keeps my paperwork in to use as a clipboard.  It has directions to my house on the envelope and "A**HOLE" written as my name.
    - Charges went considerably over quote.  They tell me that because I didn't take the mower, they would just put those extra charges toward some other heavy item.  (again, no item was a surprise -- they had a photo and description of everything).
    - Thousands of dollars in damages, hundreds of dollars in wasted travel plans, my wife and I both got physically ill being treated rudely while watching our home and property being destroyed.
    - Company offered a $150 gift card as compensation.  That's more insulting than not offering anything.
    I would never have accepted this move for free, much less paid nearly $7500 for it.  Do yourself a favor and look elsewhere.
    - Andrew S.
  • A
    Mr Mover Inc
    Very well !!! The employees were cautious and very experienced in moving bigger furniture in tight and small spaces.  The customer service staff Judy was patient and answered all my questions. Thank you
    - Kathleen S.
  • A
    BREW CITY MOVERS
    We couldn't be more pleased with the service. The team was incredibly helpful, fast and thorough. They helped install some furniture for us and moved a few things around the offices when we changed our minds on location. We had been told that we should go with a "corporate" mover rather than a "household" moving company, but Brew City Movers does both -- and does it very well. I can't recommend them highly enough.
    - THERESA R.
  • F
    Hernia Movers Inc
    The movers never called before arrival, even though the confirmation call the night before indicated they would. Movers were unprofessional and reeked of cigarette smoke. The movers had to be asked twice to cover up our solid oak furniture even though it was raining outside. They took very little care with our items. Before leaving the old house, one mover took an extended smoke break. When my husband asked if they knew how to get to the other house they were planning to take a route that would have taken more than double the necessary time. At the new house they unloaded the items and never wiped their feet even though we had placed additional rugs all over the house, tracking dirt everywhere. All items had been moved into the new house except our king size mattress and it seemed to be taking a long time for them to get it in the house. When my husband and I looked downstairs, the movers were cramming our mattress into a ball and tightening straps around it. I immediately said to my husband that this would not be a good situation. The mattress ripped in two places, through the fabric on the bottom and several layers of foam, up to the springs. The movers never apologized. It has been over a month since this happened and we have had nothing but trouble with trying to get the situation resolved. First we were offered $50. After discovering that it is not possible to repair the mattress we were offered $250 which was supposedly twice the amount someone at Verlo Mattress said it would cost to fix the mattress (although Verlo won't fix it, nor will anyone else). When my husband and I asked a Verlo Mattress employee at the Menomonee Falls store what the cost would be, they said the mattress would have to be rebuilt and it would cost a minimum of several hundred dollars but that they won't fix it because it's not their mattress. Hernia told us the person we talked to lied. After weeks of back and forth the claim went first to one insurance company and now to another who told us they can only pay $90 based on the weight of the mattress which they claim is 100lbs. The pillow-top king mattress probably weighs at least three times that much, probably more, and the insurance company refuses to weigh it to get an actual weight. This has been a horrible experience and we should have just moved the items ourselves. Dealing with everyone from the movers to the office manager to the owner has been awful - they are unprofessional, at times rude, and overall unpleasant to deal with. I would never do business with them again. The person who recommended them to me has also decided to never use them again. Think twice before choosing this mover. They are completely unprofessional, have terrible customer service, and if they damage any of your items it may never get resolved. I did a lot of research before choosing a mover, and unfortunately it did not do me any good because we still ended up in this awful situation.
    - Amanda A.
  • A
    [Redacted per DCMA] Van Lines
    Very pleased. They were on time, efficient, asked questions, polite, gave me a time schedule ahead of time. They were careful with delicate items. They were cheaper than the movers my Realtor suggested and had a discount with.
    - MARY N.
  • A
    Mr Mover Inc
    Professional and efficient staff - worked around weather conditions as needed - would definitely hire again.
    - Brian D.
  • B
    Efficient Moving & Cleaning
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    - Kristine M.
  • B
    Two Men And A Truck
    It was fine.
    - Jacki M.
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Moving Companies in Germantown

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