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Moving reviews in Franklin

  • A
    Mr Mover Inc
    Excellent job with the move. The movers carefully thought through the route, planned how to pack the truck to accommodate the multiple delivery destinations, and handled everything with great care. Several items were antique pieces of furniture and everything came through perfectly. I would highly recommend them!
    - Michael H.
  • D
    Brothers Moving & Storage
    Why does one hire a moving company? Well, either you don���t have any friends to help you or you don���t want to burden your friends with the task of moving your stuff. I chose to give my friends the day off. We hired Brothers Moving and Storage based off of the recommendation of a family friend. They are a local company so why not swing the business in their direction? I asked if I should shrink wrap my furniture and was told that I should not. Shrink wrapping wood furniture can trap moisture and potentially cause damage. Okay, solid point. We don���t live in the Caribbean and the move occurred in relatively low-humidity November, but I complied. After all, this was their specialty. I had already wrapped two small tables but left the rest of our furniture unwrapped. Having worked for the now defunct American TV, I knew that we used to wrap open box furniture in foam. The thought crossed my mind to protect our stuff in this way, but I was very caught up in the reno of our new house, so I eventually ran out of time. Mistake #1. Brothers was very responsive to my initial inquiry, the estimated cost for the move and helped me to secure the date to move. The truck showed up on time and the crew introduced themselves. I told the three-member crew that I would be their fourth. I���d work right along side them to help make the job go more quickly. The guys were very friendly, and my wife and I worked to shrink wrap and bag up some of our furniture. The crew said that we didn���t have to, but it might help protect our furniture. Wait, I thought shrink wrap would essentially melt wood furniture? So instead of having everything wrapped up prior to move in day, we scrambled to wrap as much as we could without slowing down the move out process too much. At least they had furniture blankets to protect our stuff once it was loaded into the truck. Right? The rest of the move out seemingly went off without a hitch. Nothing was broken. No walls damaged. Maybe moving day isn���t as stressful as everyone says. The crew departed for the new house which is quite literally three minutes away. As I pulled out of the driveway with a trailer of our stuff, I noticed the small puddle of oil that had leaked from the moving truck. Not a huge deal, but as I would come to find out, it was a sign of things to come. The crew met me at the new house and we began to unload the truck. I had previously laid out paper floor protection on the wood flooring and adhesive plastic on the carpeting. ���Please try and stay on the floor protection��� I said, ���Everything is brand new���. The lead crew member immediately relayed this message to the rest of the crew and promptly stepped right on the unprotected carpeting. Again, not a big deal, you can���t move in without stepping on carpet a little bit. It was just funny that he did so AS he was telling the other guys not to. Hindsight being 20/20, I should paid less attention to the new flooring and more attention to freshly painted walls and woodwork. While one can expect a minor ding or nick as every single one of your possessions are moved into a new home, I couldn���t prepare myself for what I would be left with when the move was completed. As anyone who has moved knows, it���s hard to keep track of how your stuff is being moved into your new home. Whether it���s a group of friends helping out or ���professionals���, it���s impossible to watch over every trip into the house. As the move in progressed, I witnessed a few walls and woodwork getting dinged. Once again, some of this can be expected, but in general it can be avoided with an ounce or two of care. The largest damage occurred while the crew was bringing a large dresser up the stairs. One of the crew dropped an end and the dresser dented the wall. The dresser itself was also scuffed. Although the crew immediately apologized, I couldn���t help but wonder if wrapping my furniture would have prevented this damage. There were several other times that I just so happened to witness a piece of our furniture banging into a wall or woodwork: sofa scuffing the wall, weight bench into the basement door trim, etc. All relatively minor stuff, but the little things tend to add up. At this point, I assumed that other than the dresser, all of our furniture had survived the move. I signed final copy of the move document and the movers were on their way. I even tipped the guys. As I said earlier, they worked hard and were friendly, but as I would come to find out later, damaged our stuff. Mistake #2. As we began the unpacking process, we began to notice dings, scratches or scuffs in nearly EVERY SINGLE wooden piece of furniture. This damage likely occurred as the ���team leader��� stacked our stuff inside the truck. Remember how I had hoped that they would use moving blankets? Turns out, in this guy���s game of moving truck Tetris, he failed to use moving blankets or any sort of padding. As we continued to unpack, we continued to find dings in the woodwork and in our stuff. We take extremely good care of our things because we don���t have a ton of money and save up to buy the very best that we can afford. So, you can imagine our anger when we noticed so much damage. I contacted the Brother���s office to express my frustration and was told that I would receive a damage claim form in the mail. When this never arrived, I requested that they send one as an attachment to an email. As you will read later, this company not only struggles with padding furniture, but it also doesn���t quite have a handle on the postal service. I filled out the claim form and naturally had to add additional information on the back of the form as we had so much stuff damaged. I sent the claim form back to Brothers in the traditional mail. Unfortunately, I failed to make a copy of the form. Mistake #3. After a few days, I called to inquire as to whether or not they had received our claim form. They hadn���t yet, but I was able to speak with the owner of the company. I essentially explained everything that had happened on moving day. He apologized and asked if I still had any paint left over from our recent paint job. As it turns out, he was offering to come over to the house and touch up the walls and then repair the damaged furniture. On the surface, this seems like a noble way to rectify a situation that his company had caused. However, the more I thought about it, the more I didn���t think that was a viable option. For one, I can touch up the dings in our walls and woodwork. The point is that the paint job was completed only a week before the move and I shouldn���t have to do it. As for his offer to repair our furniture, what makes the owner of a moving company the best option to repair our furniture? Maybe he���s fantastic. But, maybe he failed woodshop in high school. Who knows. I did know what I wasn���t going to turn some random guy loose in my house to touch up the numerous dings in our woodwork and then attempt to repair our wooden furniture. To wrap up our moving saga, Brothers then claimed to have never received our claim form in the mail. They asked if I had sent it by certified mail. I hadn���t, but somehow the payments to several contractors had found their way through standard mail and we���re fairly certain all 75 of our Christmas cards hit their mark. They know that we���re basically stuck. The damage, while widespread and obvious to anyone able to pass an eye exam, didn���t result in the destruction of our house or furniture. They know that we really don���t have any good options to rectify this unfortunate experience���other than to have the owner of the company spend his entire Tuesday trying to fix our stuff. But I did say GOOD options. I was hoping for a positive moving experience. In high school, I was also hoping to someday play in the NBA. So far, I���m 0 for 2.
    - Scott K.
  • A
    College Hunks Hauling Junk and Moving
    College Hunks moved my family from a temporary storage to our new home. They were efficient, hard working, and diligent. I would absolutely hire them again. Thank you to DJ, Raymone, Darnell and Devon. You guys are awesome, a deserve great praise!
    - Erik O.
  • C
    Mr Mover Inc
    They arrived on time but were either angry or otherwise distracted.  Driver didn't look me in the eye at all and gave me the distinct impression I was putting him out by having him here. The bed frame had to be disassembled which seemed to cause some confusion. The couch legs also had to be taken off, again to some confusion and without the necessary tools. They asked me for help which I provided. Thus the couch legs were removed.
    At our new house everything was unloaded and the king bed frame reassembled, sort of.  The frame was barely attached, 4 screws were "missing", and one that was apparently screwed in place wasn't.   I asked them for "any extra screws" to which they replied, again without looking me in the eyes, that he "didn't think so."  At least 3 screws were missing or just plain not attached to anything.  The frame lifted easily - before it was tightly attached to the drawers underneath.
    We moved the couch later too to change the position on our hardwood floors and, again, another screw from the legs dropped out onto the floor, obviously not screwed in properly.

    - Scott M.
  • A
    Action Organizing Services LLC��
    We had several pieces of heavy furniture that had to be moved into place after having our floors redone.  Also a few boxes of books needed to be moved to the basement.  IAN, MATT, AND RYAN were the young gentlemen who showed up to help us move.  They were on time, courteous, and very very helpful.  I would not hesitate to hire them again if we have any other heavy items that need to be moved.  Extremely happy with the service and my rooms are completed.
    - Mary Anne T.
  • A
    Mr Mover Inc
    My husband rarely gives compliments but today he did.  He called me at work after Mr Mover left and told me to go onto Angies List tonight and write a fantastic review for them.
    They were professional, courteous, efficient and made this move very smooth.
    I will recommend Mr Mover to anyone who needs a moving company and will definitely use them when the time comes for our move.
    We are very satisfied and very surprised by this company's fabulous service.
    - MARGE & DON G.
  • A
    Behrens Moving Co- Allied Van lines
    Everything went well from ease of scheduling, day of move activities and follow up from Moving company.  I've moved many times and this was by far the best experience that I've had and I would recommend this moving company.  I was especially impressed with the lead on my moving team for his positive attitude, helpful suggestions and hard work. 
    - Julie P.
  • A
    Overall it went pretty well.  I had a lot of stuff, but even so it took longer than both me and the owner/contact estimated by about 2 hours.  They were very, very good about protecting items so they wouldn't be broken during the move, and they also let me & my family help load/unload which did help things move a bit faster.  My only complaint was that when I stopped and took a break, they slowed down noticeably.
    But all in all they were certainly the cheapest price I found, and I was pleased with the level of service.
    - Kathryn K.
  • D
    Beltmann Relocation Group (Milwaukee) - NAVL
    Contrary to my previous moves with other companies which took place on time and with no damage, this move was a nightmare.  When they came to pack and move my things, one of the movers brought along a young woman and a boy who chatted with him and generally distracted the workers for a couple of hours. Packing and loading took all day with a big rush at the end to get finished resulting in my drop leaf dining room table being squeezed in at the back end of the truck with no covering. Since they could not get the big truck close to my entrance, they had to load onto a smaller truck and then transfer.  Each time they transferred they were gone a long time.

    They picked up my things on July 2 with a promise of delivery by July 13 at the latest.  On July 12 I called to find out when I could expect delivery to be told that they had no driver and my things were still in Milwaukee.  They could give me no idea of when they would arrive in N.Y.  Meanwhile, I was in NY with an empty house and the clothes I brought with me.  On July 15 I left for a two week business trip to Los Angeles still having no idea when my things would arrive in N.Y.  Daily phone calls from July 13  through July25 resulted in possible unmet dates because of no driver!  While I was in LA, each time a possible date was given for delivery, I had to contact someone back in NY to be available to accept the delivery.  Delivery finally occurred on 7/29.  Since I wasn't there to direct the "move in," things were not placed in the proper rooms making settling the house twice as much work as necessary.  My drop leaf table now has a missing caster  destroying its balance and a gouge out of one edge; a floor lamp arrived in broken pieces and two crystal goblets were broken. 

    Early on when I complained to Beltmann about the delay, I was referred to customer service at North American Van Lines.  The customer service rep there seemed to understand my frustration and tried to be helpful by attempting to get information about an arrival date for my things and trying to move the process along without much success.   North American gave me $50 a day for each day of delay after the promised delivery date.  That is small compensation for all the aggravation and inconvenience, but I was relieved to not have to deal with these people any more.

    - Mary Anne H.
  • F
    Two Men And A Truck
    Never use Two Men And A Truck, it was a horrible experience. They sent 2 guys and it took them like 3 times longer than it should have and even with a seniors discount, they charged USD 800. They were big guys who carry a little TV into the apartment and just stay in there, it was really discouraging that people are so dishonest. They didn't even set everything up, when I came into the apartment, everything was piled up in the middle. I am partially disabled and can't watch them and the truck too and you can't trust them.Their boss was nice, when I complained, he came out and tried to make some things right, but the workers were horrible.
    - Doris S.
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Moving Companies in Franklin

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