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Auto Shop reviews in Franklin

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  • He's so honest and knows everything about cars. You only have to take your car to them once and he'll tell you what's going on. He's serviced my 20 year old car, and my 5 year old car. He's just a regular down-to-earth guy. He is really busy so sometimes it takes a little bit longer for him to return calls, but always calls back.
    - Betsy B.
  • Repainted left rocker panel subsequent t0 paint peeling off. Paint was from prior repair done in f 2007 by another repair shop. Emil one of the owners was VERY responsive and presented me with a bid that was VERY competitive! This was on the Monday prior to Thanksgiving 2017. Told me to call first but I could bring it in that week. Called in two days (the day prior to Thanksgiving) and Emil indicated that the vehicle would be kept inside the entire time and it would only take two working days. Dropped it off on Wed late AM. Got a call Friday AM that car was complete and to stop by. Work was done so well I could not tell it was worked on!! Emil showed me pictures of what he did and that he even came in on Thanksgiving AM to work on the car prior to his family's Thanksgiving dinner! You would not suspect that he even took the front fender off to blend in the clear coat and paint to match the rocker panel!! Great job Concours!!
    - Michael G.
  • I really like them because I had these coupons and I just happened to get a dead battery. They honored the coupon and then they said to let them see if I needed new windshield wipers, which I had a coupon for. They said no you don't not need it so I really like that they did not take advantage of me. I don't know about price, but I did not think it was too bad.

    - Mary Ann P.
  • I took considerable time to type a thorough explanation of my experience of "how it went." Unfortunately. When I checked my calendar and returned to this site, my entire response was gone!!! I will NOT BOTHER REWRITING IT. Maybe you should have a save button nearby so this doesn't keep happening.
    - Roxane B.
  • All four rotors were replaced in a timely, cost effective and professional way. These were great guys to work with. Very straight forward and honest. I have since taken 3 other cars for regular maintenance. These guys are the real deal.
    - Chris D.
  • Excellent. Bruce was so helpful and the rest of the staff was very friendly and professional. As a women sometimes I feel intimidated or taken advantage of with auto mechanics. NO WORRIES here. Was given great advice. Super cutomer service. Would recommend to all.
    - CHERI P.
  • Braces installed building inspector came and gave them an OK. Employees left a mess on the floor from the motor mix they used to tuck point the walls. Took me several hours of cleaning to get the floor decent but will still need a new paint job to make it right. Employees put down plastic so I do not know how they made such a mess. The person that ran the chisel did more than necessary chiseling areas that did not have any cracks. Went down to see what they were doing employees started talking in Spanish and began yelling and hollering. When employees left the person describing himself as crew chief said if I had any complaints just call the owner.  
     I did not call the owner as I was glad to have them out of my house. Salesman was nice and informative with as far as needing work done. Seemed to be an honest guy. Some of the crew members are questionable individuals.
    As far as pricing goes my daughter has been looking at houses to buy and one of them had the basement repaired.  That house had basement floor cut out drain tiles repaired posts installed concrete floor replaced were it was cut out part of one wall dug out drain tiles replaced and back filled all for the same price I paid for posts. Contract was on display at open house.
    - Paul R.
  • Went very well, everyone was so pleasant. Van done when stated and looked so much better! I will definitely be back to fix some more scratches. So glad to have an auto repair shop I can trust close by.
    - Brian H.
  • Completed FAST.  Even came to house in vehicle because I did not have transportation to their location.  That was this time.  Other times just as cooperative.  My daughter comes to visit from Inadianapolis and Tom only has a small window of time to go over her car's needs.  He always fits it in.  And always gets it done in time.
    - Cynthia G.
  • The most honest,smart and fair shop in town!! The owner has 39 years in car stereo and security and starts. They are so smart that if you need service on your car they don't milk the clock. So great
    - Betsy B.
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Auto Shops in Franklin

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