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Auto Service reviews in Franklin

  • A
    He's so honest and knows everything about cars. You only have to take your car to them once and he'll tell you what's going on. He's serviced my 20 year old car, and my 5 year old car. He's just a regular down-to-earth guy. He is really busy so sometimes it takes a little bit longer for him to return calls, but always calls back.
    - Betsy B.
  • A

    I really like them because I had these coupons and I just happened to get a dead battery. They honored the coupon and then they said to let them see if I needed new windshield wipers, which I had a coupon for. They said no you don't not need it so I really like that they did not take advantage of me. I don't know about price, but I did not think it was too bad.

    - Mary Ann P.
  • A
    I took considerable time to type a thorough explanation of my experience of "how it went." Unfortunately. When I checked my calendar and returned to this site, my entire response was gone!!! I will NOT BOTHER REWRITING IT. Maybe you should have a save button nearby so this doesn't keep happening.
    - Roxane B.
  • A
    All four rotors were replaced in a timely, cost effective and professional way. These were great guys to work with. Very straight forward and honest. I have since taken 3 other cars for regular maintenance. These guys are the real deal.
    - Chris D.
  • A
    Excellent. Bruce was so helpful and the rest of the staff was very friendly and professional. As a women sometimes I feel intimidated or taken advantage of with auto mechanics. NO WORRIES here. Was given great advice. Super cutomer service. Would recommend to all.
    - CHERI P.
  • C
    Braces installed building inspector came and gave them an OK. Employees left a mess on the floor from the motor mix they used to tuck point the walls. Took me several hours of cleaning to get the floor decent but will still need a new paint job to make it right. Employees put down plastic so I do not know how they made such a mess. The person that ran the chisel did more than necessary chiseling areas that did not have any cracks. Went down to see what they were doing employees started talking in Spanish and began yelling and hollering. When employees left the person describing himself as crew chief said if I had any complaints just call the owner.  
     I did not call the owner as I was glad to have them out of my house. Salesman was nice and informative with as far as needing work done. Seemed to be an honest guy. Some of the crew members are questionable individuals.
    As far as pricing goes my daughter has been looking at houses to buy and one of them had the basement repaired.  That house had basement floor cut out drain tiles repaired posts installed concrete floor replaced were it was cut out part of one wall dug out drain tiles replaced and back filled all for the same price I paid for posts. Contract was on display at open house.
    - Paul R.
  • A
    The most honest,smart and fair shop in town!! The owner has 39 years in car stereo and security and starts. They are so smart that if you need service on your car they don't milk the clock. So great
    - Betsy B.
  • A
    I used them in January. The service was all good.  I can get in for an appointment within a day or two.  They do a good job.  I will continue to use the service.  I would give them top marks across the board.
    - DEBORAH H.
  • F
    After the oil change I was told by Ashley that the vehicle need the following:
    Replace cabin filter - $36
    Diagnose inoperative rear window washer $58 - (note, this was just to diagnose the problem)
    Replace air filter - $34
    Took the vehicle to another Honda dealer:
    Cabin filter - did need replacement, it was done at no charge.
    Diagnose inoperative rear window washer - the dealer diagnosed the problem, ordered the parts and it was all covered under warranty, again, no charge.
    Replace air filter - on inspection, IT DID NOT NEED TO BE REPLACED!!!
    Boyland wanted me to pay $128 for things that should have been covered and something that did not need to be done.
    I will not go back to this dealer.
    - Terry H.
  • F
    First, they ALWAYS try to upsell you when you pull up to give the keys over.  So, immediately I felt uncomfortable.  After I handed over the keys, I continued into the building.  There are windows along the hallway, so you can watch your car while it gets a wash. In the lobby, there is a poster with a list of pricing.  They are outrageous!  The vacuum job was crap, as was the interior wipe down. My favorite was how they wiped down my interior windows with the same cloth they used to dry my car.  I had waxy smudges everywhere.  It was terrible.  Even though I have two more "free" groupon car washes, I am not going to return.  I feel sorry for the person who actually pays more than $10 for any service there.
    - Heather M.
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Auto Services in Franklin

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