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Auto Body Repair reviews in Fox Lake

  • F

    Falbe Collision is an unreliable business that does substandard work, and will not take responsibility for the quality of the work that they do.

    I took my vehicle to Falbe Collision because they were listed as the preferred provider by my insurance company. I brought my car in on the 9th of January, and was told repairs on my vehicle (replace a window, and repair numerous dings and scuffs from BB pellets) would be done on the 16th. When I went to pick up the vehicle I was told the repairs would not be done until the 19th. When I came back on the 19th, I found that not all the repairs had been performed as agreed. I refused to accept the vehicle without completed repairs, and the new date to pick up the car was set for the 22nd. When I went to pick up the car on the 22nd the repairs were still not done, and I was asked by the owner of Falbe Collision if I wanted to ?just take the vehicle the way it is.? I said no, I wanted the repairs performed correctly and a pick up date of Jan 23rd was set. On Friday the 23rd, the repairs where not done and a pick up date of the following Monday the 25th was agreed upon. I picked up the vehicle, and did not notice until the next day that the shade of grey that Falbe Collision was supposed to have matched to my car before they painted the door, did not match the rest of my vehicle.

    So after having Falbe Collision hold my vehicle (which only needed dings and pellet divots repaired, the window was repair right away) for 16 days, and asking for four separate extensions (3 of which I had to discover by getting a ride to the shop)( (Falbe Collision does not give courtesy calls apparently, and the shop was 15 miles from my house) they still had not performed my repairs correctly as evidenced by the 2 toned driver?s side door that makes me angry every time I look at my car (which was barely a year old, and just bought by me a few months earlier). Furthermore, I got the distinct impression that without saying so directly, they were withholding my vehicle because they were not interested in repairing the car to my specifications in hopes that I would just accept the car. The repair bill, although paid by my insurance agency was almost 150% of  what I would have expected for comparable work at another shop. I was asked if I wanted to rent a loner car, but no courtesy vehicle was ever offered as a way to offset the inconvenience of having the shop continually and repeatedly be incapable of performing my vehicles repairs in a timely manner.

    My experience with this business was horrible, and I truly feel that anyone that brings their car to Falbe Collision expecting it to be restored to the their specifications rather than how Falbe Collision sees fit to do the work, will be sorely disappointed and regret the decision for years to come.

    - Jeff W.
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Auto Body Shops in Fox Lake

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