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Lawn Care reviews in Elkhorn

  • A
    Tom, Jill, and everyone at Nierman's have been a pleasure to work with. They are extremely reliable and did a beautiful job helping the neglected lawn and hedges at our lake house look great! They also installed a French drain system. It has made such a difference keeping the water out of our newly finished basement. The decorative stonework for the drains really looks amazing! We will be hiring them again next season for a retaining wall and some hard scaping. I would highly recommend them! A+++
    - Margaret D.
  • C
    Since Nierman Landscaping designed my beds, removed old plants & placed mulch last year & did a good job (aside from laying a very thin layer of mulch which allowed weeds to take over my beds.) I contacted them this year to perform maintenance. The quote I received (this year) for redefining the beds, applying more mulch and pulling weeds was "around $1000." The work was completed (when I wasn't present) & when I returned home the yard looked great. On closer inspection I noted that there were the heads of 6 plants cut down slightly under the mulch. I called to ask why these plants were under the mulch & get a general report on the work performed. A few days later I received this e-mail from the Maintenance Supervisor stating, "A couple were dead, the crew pulled them out." There was no greeting or further comments just this one line message. I responded asking if the plants would be replaced but again received no response. I waited a few days before contacting the owner's wife again & explained that I received a mere one line response from the maintenance supervisor & was told the plants were removed but insured her that the plants were still in the ground. I further stated that I would have expected more than a one line response to my inquiry & also a correction plan. The owners wife stated she would have the supervisor contact me. I waited almost a week and received no response so I contacted Nierman's again. Once connected with the supervisor I had to reiterate all the information I had asked 2-3 x's before. I informed him that I would have appreciated more communication on how the job went as well as an update on any issues He again stated the plants were dead and were removed. I then told him that the plants were NOT removed and that I was never informed about that fact or what would be done about it. End result was that the plants were replaced but again no update on the work performed or a sorry for the lack of communication or obvious poor supervision of men performing installation. Unfortunately I had also paid them $1775.00 in full prior to noting the dead plants. This amount was above the quote of $1000. This company seems to have a huge problem with communication. Supervision also seems to be lacking hence the supervisor thinking the plants were removed when they weren't & the thin layer of mulch applied the first time. I also found an additional dead plant that was not removed after their second trip back to remove the first dead plants. Was anyone supervising this crew? Variance in quote and real charge. Again communicating with the customer and updating them on the need to charge more would have been good business practice. Lastly to the owner. If a customer calls you with an issue regarding your company don't re-route me to a supervisor. Bad practice affects your business & If you would have taken charge of my concerns there would have been a better outcome. My complaint should have told you there was a problem with the supervisor so why refer me back to him?
    - Carolyn G.
  • A
    Very pleased service provided exactly as promised- started on time and finished early w/ no compromise to the quality of the work of him or his team. Would give high marks as a handyman. He was recommended by someone that he had done beautiful painting along w/ lovely crown molding that I had seen his work in this area, he and his team show great versatility!!
    - Sandra E.
  • A
    .....
    - Denise H.
  • A
    unknown
    - Denise H.
  • A
    unknown
    - Megan M.
  • A
    It went as advertised. Jeff was friendly and proficient. Explained what he was going to do in detail-nosurprises.I would use him again and will recommend him highly
    - Ken O.
  • A
    They did a very good job. Great price. Nice company to work with, very professional.
    - Ben H.
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Lawn Care Services in Elkhorn

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