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Carpet Installation reviews in Crivitz

Real People ~ Real Reviews ~ Real Results

  • 1. Carpet stretching very satisfactory, no damage to baseboards or walls and all wrinkling gone

    2. Installers of heated subfloor draped metal-shielded power wire over a night light. The weight of the power wire unplugged the night light , badly scorching the metal shielding and tripping our circuit breaker. This all occurred after the installers left. These men are supposed professionals who should know better than to create such a dangerous condition

    After-the-sale response LOUSY. We had programming problems with the heated floor control. Repeated calls to Floors By Design resulted in our being repeatedly told that the company was too busy with new customers to have the time to service existing customers. This is a very short sighted way to do business and a shabby way to treat customers. They could have even answered our questions over the phone!

    3. The bedroom carpet installation is high quality with no problems whatsoever.
    - robert b.
  • Our experience with the bathroom heated floor insgtalled by Floors By Design was less than satisfactory for the following two reasons:

    1.  The installers carelessly draped the thermostat metal-shielded lead over a partially plugged in night lightl  This burned through the metal shielding in four places, scorched the outlet plate mounting screws, and tripped the power for our bathroom electrical outlets.  This condition was left for us to discover.

    2.  When we found it impossible to program the thermostat to turn on the floor heating in both AM and PM we repeatedly contacted Floors By Design - both at the office and by direct phone call to the installer.  While we waited four weeks to get assistance in the programming we were given continuing excuses that Floors By Design was too busy installing new jobs to service existing customers.  After considerable experimenting with the thermostat programming we discovered for ourselves that the instructions neglected to mantion that the AM plus PM setting could not be made in the "home" mode.  The programming which took us four weeks of experimenting could have been accomplished in a few minutes by Floors By Design personnel.

    I truly regret that our opinion of Floors By Design is considerably lowered by such abysmal after-the-sale service.
    - robert b.
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Carpet Installers in Crivitz

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